Originating from Sichuan, China in 1994, Haidilao Hot Pot is the largest direct-operated hot pot brand in China and a globally renowned Chinese restaurant chain, with a total of over 1 billion customer visits. Since 2019, Haidilao has been ranked among the world’s leading restaurant brands by brand value for 5 consecutive years – the sole Chinese restaurant brand to achieve such recognition.
The Haidilao brand operates more than 1,400 stores in 16 markets across four continents, including China, Singapore, the US, South Korea, Japan, Canada, Australia, and the UK. Through continuous product and service innovations, Haidilao spreads Chinese hot pot culture to food enthusiasts around the world, earning customer adoration globally.
Sherman On
There’s a really classy high-quality hot pot experience. It can get really busy so I think having a reservation could be helpful although we are able to walk in on a Saturday night but that’s because the winter storm was coming here in January 2026 The servers were friendly combinations were very clean. We didn’t spend the extra 399 per person for the sauce bar. I felt like if we picked really good sauces cooking the meat in there and the vegetables. It should taste really good and that helped to be true note that the pictures on the iPad are smaller in quantity than what you got between my wife and I and her eight-year-old son and a five-year-old daughter. We had 15 entrées or 15 dishes if you will between vegetables and meats and we definitely over ordered. I would encourage you to check out their secret phrases and make sure that you show those two the server to be able to get some free items, they brought toys for the kids with it. That was a really classy move. There’s a couple things that were wrong with the bill, but they were polite, courteous, and made some adjustments as needed. They accidentally charges for the sauce bar which we didn’t use overall great experience would highly recommend and definitely when I go back probably could’ve done with eight dishes versus the 15 that we had although I did walk away extremely satisfied, but just absolutely full.
… morePrapatsorn Chandakaew
Today we went for a special meal, it was my birthday, and my family had a wonderful time. The food was delicious and the flavors were amazing. Our server, Tiffany, took such good care of us. Thank you for making our day so special. We will definitely be back.
… moreEdmond Joe
Haidilao Hot Pot is definitely an experience restaurant.
What other restaurant offers robotic a dance for making customized noodles, great service and a hot pot experience? Haidilao does that.
While all the hotpot meats, vegetables, and noodles are ordered a la carte, there is a sauce bar that also includes fruits, snacks, noodle, and chicken salad. Note that the sauce bar costs $3.99 per person.
We had a great time. Be sure to do a little bit of research for their secret codes that provides you will free items.
… moreSamantha
The hot pot experience was fantastic from start to finish. The broth was rich, flavorful, and perfectly balanced without being overwhelming.
The ingredients were impressively fresh. The dipping sauces were another highlight, offering endless combinations to customize each mouthful. Overall, it was a comforting, flavorful, and satisfying dining experience and one I would gladly return for.
… moreWes Anderson
I recently tried my first restaurant hot pot at this spot, having only enjoyed homemade versions before, and it was an absolute delight! The selection of meats and veggies was outstanding—plenty of fresh options like tender beef slices, fatty pork belly, juicy chicken, crisp cabbage, eggs, and shrimp balls that added a nice seafood twist. We opted for a couple of broths, both bursting with rich, savory flavors, but beware: they pack a serious spicy kick! If you’re sensitive to heat, definitely chat with the staff about the spice levels—they were super helpful in guiding us.
What really elevated the experience was the innovative robot waiter zipping around the dining room, delivering trays with impressive efficiency and a fun futuristic vibe. And don’t miss the noodle dance show—it’s a lively performance where the chefs skillfully pull and twirl fresh noodles right at your table, turning meal prep into entertaining artistry. Overall, this place combines great food, variety, and unique tech/entertainment for a memorable meal. Highly recommend for hot pot newbies or pros alike!
… moreBerenice Sandoval
We went in on a weekday and there was no wait. Our servers Deven and Carissa were fantastic. The service was amazing and we felt well taken care of. It was our first time going to a hot pot so we were a bit confused. Deven was able to explain everything to us with great detail and help us pick out what to order. The food came out pretty quickly. They taught us how to cook everything and even brought us a special sauce. The food was amazing. It was very tasty and we had a lot of fun. It was my birthday and Deven and Carissa made sure to go above and beyond. I had a great time and I will definitely go back.
… moreJin L
Tried the all-you-can-eat lunch option at Haidilao. We mainly ordered our usual items, but switching to combo options added more items than expected. Although it’s described as “hot pot your way,” hand-pulled noodles, drinks, and the sauce bar are not included. There is also a time limit, which is something to be aware of. It could be a good value if you plan to eat a lot of meat, but it’s important to check carefully what’s included before ordering.
… moreTansie Jones
First time trying this restaurant out and it did not disappoint! Nathan was our server and he did an amazing job. He was very attentive and welcoming the entire time. He was knowledgeable about the menu and its entirety. It was our first time and he was great in answering all of our questions. Very unique dining experience, we can’t wait to go back!
… moreK E
Took my family there to see what the hype was all about, and ended up not understanding what the hype was all about…
Two things that were very positive in our minds: (1) the broths were very flavorful, and (2) we were able to take the leftover to go including the broths.
The negatives:
(1) The restaurant was pretty cramped.
(2) There was a very tiny sauce station ($4 per person will be charged if you need that – you need sauces if you know how to eat hotpot) with all you can eat sauces along with a few cold dishes (not very appetizing), fruits, and desserts – none was special or particularly appetizing.
(3) This place not only charges for each broth, it also charges each individual hotpot ingredient (quite unusual) when variety is very important to us normal hotpot eaters – same as the dipping sauces.
(4) The portion size was small and the quality of the Angus beef slices was just meh…
(5) You couldn’t see the changing face performance at all if you are seated in the hall way.
(6) ~$230 for 4 people (my son didn’t like anything, so it was really just three people eating) here when I could easily find better quality and variety (all you can eat) hotpot places elsewhere. I rather pay $100 person for that all you can eat Waygu hotpot in Chinatown again than here.
We tried, and we didn’t care for what they offered.
PS. I didn’t realize that the orientation of broths was very important, and you need to explicitly tell that to the waitress if you have more than 2 people. Otherwise, you could end up having to use the broth that another member of your party picks – they said that they couldn’t swap them for us (we ordered 4 different types of broths).
… morecong tran
Always have a wonderful night at Haidilao. I come at Sunday night so busy but the staff still professional especially my server, Vivian. She is so attentive, take care us carefully, warming.
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