junior theo
I like to start off saying sorry, but not sorry. I have to be honest. The customer service is terrible if you look behind the counter, you see a lot of employees no name tag to identify who is who i can tell, many people and locals can tell by their uniforms most employees are hanging around with the manager having conversations joking while customers are in a lobby waiting to pay or ask for forgotten food/condiments and thats not the worst part not only most of the time your food comes out cold to you the manager are not helpful at all most of the time instead of resolving a situation with reasoning and calmness and just by making it fresh or given extra condiments, they give you attitude start talking in a different language, with the team leader or managers and try to manipulate the situation. On a 1 out of a 100% you have 85% chance that your going to be disappointed just to know your favorite breakfast, sandwich or your favorite sandwich is gonna be cold and stale and a 35% chance it’s going to be fresh And just be warned they gonna give you attitude. If you ask for it to be fresh and I almost forgot if you think about calling corporate on the company. They give you the runaround and tell you they’re gonna give you a car and resolve the situation. Well this is my third time complaining and calling corporate and nobody hasn’t emailed or called me back yet and this was back in 8/25, 10/25, 1/26 x10
… moreBrianna Miranda
honestly horrendous….. every SINGLE TIME i order here something’s always wrong with my order…. explain to me how i ordered a strawberry banana smoothie and i get the mango pineapple one, and i order a dr pepper and it’s nowhere to be found… honestly yall need new staff or something cus how……. and bag was completely sealed
… moreLeah Argote
Terrible service!!!! Lady made me wait while she walked back and forth 5x for a refill and then complained to her coworkers that I “cant wait” when I asked another worker since she couldn’t help me. Restaurant was not busy at all. Absolutely rude and ridiculous. Look at your staff closely, this lady has zero customer service skills. Picture of the lady with the nasty attitude attached.
… moreKarla Granados
My filet o fish had half a cheese slice and a mcchicken with 2 bottom buns. Are they rationing??
… moreSoulfulSmokie
Bitter customer service. Mediocre food.
Bitter and warm coffee possibly old. Lids don’t stay on. I was afriad to drink the coffee, so I didn’t.
… moreKe’ori Graham
the no one‘s here speak English only speak. Spanish had a roach on my drink. Did not apologize. Did not say sorry just snatched the drink out of my hand and replaced it and did not even fill the drink up. Did not offer anything. I don’t even think the lady spoke English to even apologize that it was a roach on my drink then I tell them that my food was cold, snatched the food and caught an attitude that I want my food to be replaced and it’s all in the drive-through had to go into the Store just to get a replacement such a nasty place need new employees the ones that can speak English
… morekervenshy Simeon
I order a Quarter Pounder® with Cheese Meal and I choose fanta, when I’m drinking he doesn’t have something like fanta it’s like I’m drinking water they put so much water on the soda
… moreCorey
At 8:04am I walked in this location on sw 200st. Just wanted 2 coffees. I used the kiosk and was having trouble finding the quantity. A gentleman walked in McDonald’s while I was at the kiosk. Ordered his food and walked away. So of course I’d asked her, she( MANAGEMENT )tells me use the Kiosk machine. So I said “That’s stupid”. She ended up calling me stupid.
This could’ve went so many ways!
I DON’T WANT TO SEE HER NO MORE AT THIS LOCATION….. That would be a good idea
… moreLoko Squirrel
I love the updates!! Makes me feel like I am not in a normal Miami McDonald’s. It is very clean and i received my food really quick.
… moreNikki Gem
Worst McDonald’s ever needs to be closed down and the workers are obsolete. Either they get your order wrong or You end up missing items that you overpaid for most times both. It’s always something wrong with their system. But, at least the ice cream machine works never again, not even for a free food
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