Erin Holland
I ordered online on my lunch break and found hair in my sandwich, called the store and the manager said I’d need to bring them the sandwich as proof? I’ve never heard that, but okay. I was on my lunch break so of course I could not run across town for my lunch to be made correctly so now I’m out for what I paid for the sandwich, and don’t have lunch. The manager was no help and didn’t offer her name either. This is terrible customer service. And I don’t leave reviews over one bad experience but this manager implied she didn’t believe there was a hair in the sandwich and offered nothing else. Don’t waste your time or money at this location. Attached is the proof they require to replace the sandwich.
… moreDonnesha Thompson
I ordered the unwich basically it’s a lettuce wrap. I told them everything I wanted on it. I got onions, cucumbers, tomatoes, mayo, jalapeño ranch, turkey, and roast beef with provolone cheese when I got my lettuce wrap, I unwrapped it, and it fell apart. The lady was trying to explain to me that it’s kind of like a salad bowl and I said I understand that, but I was at the Gallatin location and they wrapped it perfectly. Nothing fell out and they were friendly staff and It wasn’t messy. because it was so messy to eat, I asked for a slice of bread I said just charge me for the bread, I don’t mind they charge me $.55 for the bread. The lady said it depends on who makes the lettuce I was confused I won’t be back to that location Every one should know how to make a perfect lettuce wrap with bread or without bread! If I could only take a picture I didn’t eat all I wasted my money ..
… moreLeanne “Cate”
What a horrible experience!
Ordered a country club toasted sandwich to go. When I got home and opened it I discovered it was completely burnt! The bread was so burnt it was black on the ends and the “meat” was so burnt it was black and crumbling to ash. The sandwich was also missing cheese, lettuce, tomato, and mayo! It was only burnt bread and meat. Not edible at all.
I eat at JJ’s frequently. In the last few months there has been a newer employee making sandwiches and you can tell he does not want to be there. He made this particular sandwich so I wasn’t altogether surprised at the ridiculously poor quality of it. I’ll take my business to Firehouse Subs for now. Hopefully JJ’s will clean up their staff before they go out of business.
… moreJack Thomas
The employees at this Jimmy John’s DO NOT CARE about your allergies or what toppings you want. They will purposely screw up your order with the ingredients you are allergic to just for you to come back and they act like it’s a big deal to remake the order. I’ve read a few other reviews about allergy problems here and now I really believe it! STAY AWAY IF YOU HAVE ALLERGIES!!
… moreNe Crew
They do not care about someone’s allergies here. A bunch of high schoolers were there when I picked up my order and made it very clear on the app I’m allergic to some stuff. After I opened my sub I found the stuff I told them not to put on. I called them asking for a refund and all they can do is give a free sub.. no thanks
… moreKatie Bell
Just had the worst unwich sandwiches. The 3 regular sandwiches were fine. My turkey unwich had 2 small pieces of Turkey and one limp, browning piece of iceberg lettuce they were laid on. Our gargantuan unwich was the same. I won’t probably come back to this location even though it’s convenient.
… moreNecklace Necklace
So I have a child she been wanting to have this cookie for so long and then I actually had enough to pay for it but then when I go go out like what the hell man you just made a kid cry I am not happy to see this one star
… moreCRL Motorsports
foods ok. But Dannnggg 15 bucks for a BASIC sandwich Meal… ouch.. Hadnt been here in awhile.. Just reminded me why. blame it on whatever yall want but you are gouging.. Firehouse, penn,subway are all better priced.. thats just greed
… moreRussell Young
This is a ok place but for first time customers employees should listen to people who have never been there. When a customer asks questions about food prices and what you can put together just explain it. The manager did try to make it right but people here need to be trained how to treat people who come in for service.
… moreS. P.
I placed an order online, Jimmy John’s website, not Uber, door dash..etc at 720pm. on Jan 22nd. Never received my order. Called the company at 820pm and was told the driver should be at my door. 845pm they didn’t want to answer my calls, so I had to call from a different number. Just asked for a refund because at this point they weren’t coming. The guy told me
he closed out his drawer, they couldn’t refund me until the next day. The next day called to confirm the refund pymt and was told I had to wait 5 to 7 days. Ok, no refund, then I called Corporate, and Ryan was not much help either. Why do yall have a corporate office if no one can help?? I’ve been emailing him for 15 days now. It’s Feb.19,25 still no refund. I spend good money with this store and to get the runaround like this. I didn’t want to file a dispute, tried to give the company a chance. So, yep, I’m going to dispute the charges. This is the second time This store didn’t want to fix and own up to their mistakes. I’m just one person, so it won’t make or break this company, but I refuse to spend another dollar with Jimmy John’s again.
… more