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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 275 Upper Falls Blvd, Rochester, NY 14605
Phone: (585) 232-6480
Order and Reservations
Order: Order online
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Reviews
Katherine Webster
When I say night management didn’t want to let me use the bathroom. ♀️
A little girl came in with a problem n when I say the staff tried to run down on her. They young lady who took my order was rude for no reason got upset because I asked for all my food to be fresh ♀️ ♀️
… moreA little girl came in with a problem n when I say the staff tried to run down on her. They young lady who took my order was rude for no reason got upset because I asked for all my food to be fresh ♀️ ♀️
Nonāmé F
I’m sorry I’m not going to say I’m a delivery driver or not just in case there’s some NDA or something…
Everybody whenever you order Uber or doordash from this McDonald’s let me tell you how it works… Well first things first that I do not order from this restaurant unless you want your food cold and old.
They make all of the delivery drivers wait in the cold for upwards to 10 to 20 minutes, because instead of bringing each newly fresh prepared order out to the window like they should do, they let them all sit in the cold and they bring them all in one batch.
By the time the food arrives at the customer there’s nothing delivery drivers can do to keep it is the fault of a McDonald’s employees. It doesn’t have to be like this. Are there McDonald’s in the cities offered different models which results in higher r customer satisfaction
… moreEverybody whenever you order Uber or doordash from this McDonald’s let me tell you how it works… Well first things first that I do not order from this restaurant unless you want your food cold and old.
They make all of the delivery drivers wait in the cold for upwards to 10 to 20 minutes, because instead of bringing each newly fresh prepared order out to the window like they should do, they let them all sit in the cold and they bring them all in one batch.
By the time the food arrives at the customer there’s nothing delivery drivers can do to keep it is the fault of a McDonald’s employees. It doesn’t have to be like this. Are there McDonald’s in the cities offered different models which results in higher r customer satisfaction
sereny white
Nasty Hispanic manager at the front end, I purchased I kids meal and ask to substitute the nuggets for fries… that did not happened, they substitute the apple for an extra fries, a walked inside and he took the food to throw it away instead of giving me the apple just to give me a refund….nasty place to buy
… moreJames Mitchell
This was once the worst McDonald’s in Monroe County, something must have happened recently to turn things around. The last two trips I came down for breakfast were actually pretty good. Its still McDonald’s at the end of the day, but the service was good and the food came out quickly.
… moreJoseph Faill
I don’t know how I always end up here but I get reminded when I am here that it feels like no one is working. It’s been ten minutes and no one has even took my order smh ♂️
… morejamie briscoe
Food is inconsistent, customer service I have to admit is getting better but I’ve seen way too many bad things happen here. It always takes forever at this location to get the fast food!
… moreNagi Skype
I am upset ! The lightskin girl who always has the nappy small ponytail who is known To have a very nasty attitude !! Well she this morning 11/21 at around 7:30 am had me and two other cars sitting on the right drive thru speaker waiting to place are orders she takes 2 cars orders one who came after me ……and then speaks on are side and tells me “Im coming I’ll take your order next” I said okay then I sat waited 7-10 minutes she comes back to the mic and takes a car order who just pulled up on the left side I said excuse me …we been sitting here for 15 minutes why are u taking cars orders who just pulled up and we been sitting here ….AND after you just said you taking ares next she continued ignoring me and takes the customer who just pulled up order me and the 3rd car on are side pulled off !! HEAVY RECOMMENDATION yall really need to fire her she is not a good worker at all she always has an attitude she upsets customers and I will not be surprised if somebody drag her out !! and she comes to work looking a mess
… morePrincess Savage
They will have you sitting at the drive thru and be looking at you instead of taken your order ,with a line of people outside in line .
… moreSara Corinne
Friendly, welcoming atmosphere! However, the employees showed no interest in making my order. It was only a smoothie, which I ordered thru the McDonald’s app. I waited 10 min for it. After speaking with another customer who assured me the slow pace employees was typical here, I couldn’t wait any longer. I left without evem getting my smoothie or a refund!
… moreAkiel
Date 10/13 the lightskin with the 2 inch ponytail is very rude and has a very nasty attitude she was working window breakfast time 8:30 am she shouldn’t be working with customers from the time I was at the window to having to come back in because my order was wrong she was giving nasty looks and I grew and a phd student so I’m not gonna lose what I worked hard for for a fast food worker but come on now do better at hiring better people instead of nasty ones !
… more