priscilla
Montgomery County has a long and well-documented history of racial injustice, and while no one expects perfection, especially not from a casual, no-frills establishment like Waffle House, basic human dignity and equal treatment are not optional. They are the bare minimum.
We entered this location fully aware that Waffle House is not a fine-dining experience. We expected a wait, we expected rushed service, and we were patient. What we did not expect was to be completely ignored for over five minutes by two waitresses who made clear, repeated eye contact with us and deliberately chose not to acknowledge our presence.
Eventually, an older, short white woman did acknowledge us and informed us they were busy. We thanked her and waited patiently. However, she never returned, and instead told another waitress to serve us. That waitress, who appeared young, with dark black hair, white and working the afternoon shift, was openly rude, dismissive, and refused to acknowledge us at all.
Despite us having been seated and waiting significantly longer, she proceeded to immediately serve a white man who sat directly in front of us after we arrived. At that point, we had still received no water, no silverware, and no acknowledgment whatsoever. After more than ten minutes of being ignored, we left.
I cannot overstate how disturbing this experience was. I have never been treated this way in a restaurant. This was not a case of being busy or understaffed, this was selective service, and it felt deliberate.
Given Montgomery County’s painful racial history, experiences like this are especially unacceptable. I am deeply disappointed, and frankly shocked, that behavior like this still occurs so openly. I will be contacting corporate regarding this incident, and it is fortunate for this location that I am not escalating this further through public media channels, especially given the number of similar complaints from people of color describing nearly identical treatment.
This was disgusting, inhumane behavior, and no customer, regardless of race, should ever be made to feel invisible or unwelcome simply for walking through the door.
To previse, yes, we ARE Mexican!
… moreKatrina Flugence
My husband and I went in waffle house between 9 and 9:15 this morning. When we walked in there was no greet, none of the workers didn’t even acknowledge us to let us know that they’ll be with us to be seated, and mind you it wasn’t even busy in there. Poor customer service on there part. This was the first time we been treated like this at this location, and we been coming in there for 10 yrs. I won’t be coming back anytime soon.
… moreSan J Cruz
Entry was very dirty, not sweptand tables needed wiping. We ordered waffles at 4:30 pm they were good. Our server extremely polite and soft spoken.
… moreLaToya Gladden
I went to this Waffle House because it’s near my job and I was craving some Waffle House. The food was amazing, customer service was great, and there was a warm and welcoming atmosphere. Trinity was an excellent waitress, and Trevor was the cook! He knows what he’s doing and is so patient! They were both great, and I would definitely recommend this location!
… moreLuke Ochoa
To start I love Waffle House, all their food is great! And they have a star of a server named Trinity who I know goes above and beyond in serving and making sure people are taken care. I know she has worked by herself at times and is excited about it and does not complain. I would love to have her on my team and trust that Waffle House is taking good care of her. Keep it up Trinity and keep doing your best, I will be back to Waffle House and would hope to get seated in her section for sure!
… moreChristopher Colbert
Bathrooms clean store clean great customer service. Food fresh and hott. Ill be back soon. Great place to eat.
… moreJune Still-Flores
Is it even a road trip without stopping at a Waffle House? Crowded enough we had to take seats at the counter (usually an indication of a good place to eat). Staff super friendly, act like family and like they were welcoming us into their home. Food was good a cooked to order. They even suggested apple butter for the Raisin toast and it was great. They were kind enough to give me tin foil to put the toast in so I could eat it in a few hours. Usually I would just leave toast behind, but this was just too tasty. Thank you ladies for a great stop along our travels! Highly recommend this waffle house if you are in the area.
… moreStephanie Lewis
Young lady that took care of me was excellent. Great attitude. Food came quick. She was great. Food could’ve used a little salt but it was ok.
… moreIsela Mendez
The food was delicious and the service was excellent the establishment was super clean
… moreKoko
I am a native of Atlanta and WH is a major staple in my city, so imagine my disappointment when I saw this waffle that is mist certainly less than half the size of a normal WH waffle. I guess WH though we wouldn’t notice when they trimmed down the portion size of the waffle. I was very disappointed.
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