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Welcome to your Charlotte Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 14111 Rivergate Pkwy, Charlotte, NC 28273
Phone: (704) 504-8484
Website: https://www.chick-fil-a.com/locations/nc/rivergate-parkway?utm_source=google&utm_medium=gmb
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Order and Reservations
Order: Order online
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Last Updates
Reviews
Elizabeth Caraballo
I went through the drive thru. I asked for warm chicken market salad. Team members do not advise you on which salad has the warm chicken. Why?? I got freezing chicken. The apple pieces are translucent, old looking and very small. Strawberries were slimy, even the chicken tasted old. I also did not get a vinaigrette. I call and Olivia says that the manager is in the back counting money and cannot come to the phone. I have never had such a bad experience in chil fil a before. I will never recommend this location nor will I ever return except for my refund. Who checks the orders are correct before sending them out?!? Too busy talking instead of making sure the customers are satisfied enough to return. Change of management and team retrain.
… moreBibiana Hernández
I stopped by the drive-thru today and ordered a Grilled Chicken Sandwich combo with a cookies & cream milkshake. Everything started out fine, and the milkshake—as always—was delicious. However, I experienced two issues that left me pretty disappointed.
First, when I opened my fries, the box was almost empty. I ate just one fry and realized there were barely any left. I even asked one of the team members handing out the orders if this was normal, and he told me it wasn’t and that I could mention it at the window. Since the line of cars was long, I decided not to delay things and let it go.
But when I got home, I found an even bigger issue: my sandwich was missing the top bun. This really bothered me because it’s a basic part of the meal and completely affects the experience.
I truly enjoy Chick-fil-A and always come back because of the quality, but today I left feeling disappointed. I hope the team can double-check orders and maintain consistency, especially during busy hours.
Date: 11/14/2025 – 4:37 pm
Location: Drive-Thru Chick-fil-A – 14111 Rivergate Pkwy, Charlotte, NC 28273
… moreFirst, when I opened my fries, the box was almost empty. I ate just one fry and realized there were barely any left. I even asked one of the team members handing out the orders if this was normal, and he told me it wasn’t and that I could mention it at the window. Since the line of cars was long, I decided not to delay things and let it go.
But when I got home, I found an even bigger issue: my sandwich was missing the top bun. This really bothered me because it’s a basic part of the meal and completely affects the experience.
I truly enjoy Chick-fil-A and always come back because of the quality, but today I left feeling disappointed. I hope the team can double-check orders and maintain consistency, especially during busy hours.
Date: 11/14/2025 – 4:37 pm
Location: Drive-Thru Chick-fil-A – 14111 Rivergate Pkwy, Charlotte, NC 28273
Aly Trites
If possible I would give this a negative star review. 9 months pregnant and they give me a salad with no dressing and fries with no ketchup. Jesus is disappointed in this location of his restaurant, but not nearly as much as I. It’s not that hard to read the list of items and put them in the bag. I’m fairly certain my unborn child could do it
… moreDan Floricel
Very slow. Been in line for 12 minutes just waiting to order, with 2 other people in front of me. 2 other people that ordered online waiting on a order for pickup, that walked in about the same time as me, waited about as long. On top of the long wait, they got my order wrong, and was not given the sauces that I politely asked for. I ordered to go, so I only realized that it was all wrong only after I drove off so I didn’t return. I would avoid this location in the future
… moreKathryn Hughes
Please be carful ordering form this location. Not only did i wait 20+ minutes for my food while everyone behind me got their food immediately, I was served RAW chicken and didn’t realize until I got back home. When I went back for my refund they only wanted to refund the chicken instead of my whole meal? They didn’t offer to make me new food or anything. This is the second time this location has had issue with their chicken. Do better.
… morejames bass
Food is good, but the service is very slow. I’m currently stuck in the drive barely moving, there is no structure. Someone needs to take charge of the shift, where are the managers? There needs to be a sense of urgency to get the drive thru line moving faster. Who’s in charge? This is unacceptable.
… moreKatie Pinchac
This chick fil a might be one of the slowest ones I’ve ever been to. The drive thru is a hot mess and it took way too long to get food. It took us over 20 minutes to get from the end to place an order and we didn’t get the sauces we asked for. I would go out of my way to go back here based on my experience and the reviews I read after. We only stopped because we were in the area and were looking for something quick.
… moreLajoyce Hampton (LJ Hamp)
I usually have pretty good service at my local Chick-fil-A (store 14111) but the last two days my orders were incorrect. Yesterday I ordered a pineapple dragon fruit sweet tea and received a regular sun joy. This morning I wanted to take advantage of my rewards to receive a free chicken biscuit but I didn’t want the bread. I asked can I get them separately. The person taking my order said yes. I also ordered a side of bacon and side of eggs. The eggs were not in my bag so I had to go inside. I addressed the eggs not being in my bag as well as the sandwich not being separated. The lady took my sandwich and told the cook to put the chicken in a bowl. I was ok until I saw bread still on it. I didn’t want the bread because I don’t eat it. Very disappointed.
… moreBrian Herring
They need a QR code posted in the drive-through for mobile orders. They also need a lane for mobile orders. I have had several issues at this particular Chick-fil-A. They always seem to make it right in the end, but there’s always an issue in the first place that could easily be avoided. This morning I ordered a breakfast biscuit through the mobile app and arrived a couple minutes before the cut off. Of course their line was long and moving very slow and they don’t have a mobile drive through line. I did speak to one of their associates and she assured me everything would be good. I then get to the intercom and I’m told it’s too late and my order must be canceled and I must get a refund and talk to the manager. Since there is not a Chick-fil-A in western York County, SC it becomes over a 30 minute ride. So when you make it with a few minutes to spare and then they tell you oh too bad we canceled your order early. That’s very frustrating. That all said, of course they did make it up and delivered the order by hand in the drive-through after all, but I had to raise a stink first. Then, of course, I feel guilty for being upset with them. It certainly wasn’t the young ladies pleasure to have to serve me today, even though she had to say that, and it certainly was not my pleasure to have to raise a stink with them to get the food. The biscuit tasted great would’ve been much better, had this not happened. I’ll leave the house a little earlier next time, but it would be nice for them to put the QR code up and have a mobile line like most Chick-fil-A.
Update:
They called and made it right. I appreciate their feedback and was told a new mobile lane is coming. I added a star to service and atmosphere for the call.
… moreUpdate:
They called and made it right. I appreciate their feedback and was told a new mobile lane is coming. I added a star to service and atmosphere for the call.
Brianna Lee
This was the rudest Chick-fil-A I have ever been to. The girl in the drive thru had an extreme attitude every interaction she had with me and snatched my card out of my hand and took it to pay before I could even hand her my phone to scan my rewards and use my gift card. This Chick-fil-A location has really run down hill in the last few years and definitely needs some work.
… more