Jessica Baller
Have been a fan since it opened and we discovered JC. Have ordered many, many times over the last 15 years for business, birthdays, and other celebrations and always purchase as a fun treat at satellite locations in TX when we’ve come across them. Most recently ordered 4 cakes this past month and one didn’t make it. Although the lost in shipping is due to fed ex and not JC’s fault, (although that is the only option they have for shipping,) I am very disappointed in their lack of help, consideration, and compensation. I ordered a cake for my young adult daughter’s first holiday alone as she is working and we live out of state. I selected a delivery date 2 days in advance, hoping to avoid any complications. The cake has still not arrived and with everything being closed, I can no longer even select something else to have delivered to her from JC or anywhere else at this point in time. JC said they would reimburse me if it doesn’t eventually get delivered but that doesn’t matter anymore as she is working and she won’t be there to get it or enjoy it. And now I can’t even arrange to get her something else because businesses are closed and it is a holiday. Not sure I will have the heart to support this business anymore and I will definitely tell my friends who are also frequent buyers/shippers. JC has a great product, but it appears that they do not care about their customers, do better!
… moreViv Nelson
I ordered this cake online for my husband and asked for a very special note. Not only did my note not come, but the cake was extremely greasy, undercooked, and bland. AND THE NOTE WAS MISSING. I was not even given an apology. NOTHING. Just a “we will look into this”. Deceptive practices. No customer service.
… moreChristina Hollwarth
Oprah has never led me wrong, and she’s right again – best pound cake I’ve ever had also, Oprah!
… moreMaría Esther Garcia
The most delicious cakes and excellent service. I’ve been ordering cakes from Janie’s Cakes for a few years now. My family and friends tell me that they love to receive “the pound cake from Tyler, Texas” on any occasion. The quality of the cakes is exceptional. I also appreciate the excellent service the company provides online and by phone. This morning I had to change the shipping date on a recent order, and when I called Arlene immediately took care of everything. She was very gracious and helpful.
… moreKelly Fernandez
We’re on a food exploration trip from Florida, and unfortunately, my experience didn’t live up to expectations. I was excited after spotting it while driving and ordered a variety of their Petite Jane cakes online, hoping to enjoy the selection. Sadly, I was disappointed with almost every flavor.
The Tart Petite Jane was dry, and there was barely any lemon flavor. The Java Petite Jane was also underwhelming – I could barely taste the coffee and toffee notes. The Red Velvet Petite Jane was the most confusing – it didn’t taste like red velvet at all, more like dry raw corn flour with an odd texture. While there was some cheese flavor, it didn’t quite work in the way I expected.
The Chipper Petite Jane was the most decent of the bunch, but it didn’t stand out in any special way. The Carrot Petite Jane was similar – I liked it about the same as the Chipper, but the bottom of the cake was oddly moist, almost like it was melting away. Finally, the Saucy Petite Jane was a complete miss for us.
One positive note was that the website mentioned waiting for the cakes to come to room temperature before tasting, which I appreciated, but even with that, the flavors just didn’t deliver. The place is nice inside too. Overall, the cakes were overpoweringly too sweet they had sugar on the bottom too? It was a bit of a letdown. but I do wish the bakery the best! Thank you!!
… moreCarol Etheridge
Greatest customer service I’ve ever experienced. I ordered a cake through Goldbelly for delivery. The cake sat in a UPS distribution center for a couple of days. I emailed Janie’s and they responded immediately. They shipped out another cake the next day. Saucy Jane is my personal favorite.
Carol
… moreJamie Cooper
Such a quaint and lovely shop! You’d never know they’re packing such flavors in Bundt cakes! I be heard about this place for years and FINALLY had the chance to stop by! The cakes are awesome!!
Highly recommend!
… moreRoland Browne
Always a pleasure to walk in and enjoy the blissful aromas in the air coupled with kind smiles and genuine greetings by name. Because, here… your family! The selection is awesome! Cakes dripping with mouthwatering concoctions infused with local spirits. Hands down the best! I was amazed once to even learn that all cakes are made with select/local farm raised eggs from the community. In short, Katherine & Janie are amazing people whom love what they do!
… moreCody Griffin
The best Bundt cakes in town/world! I’ve been eating these before she even opened the doors to her first store. She would make them for the camp counselors at Rockin C Ranch and they were always the highlight of the day. Janie is a class act woman and so grateful to have gotten to know her over the years. Her and her company deserve all the praise and honors they get and more. It is a must stop if you are in Tyler, TX!
… moreChase Doughten
These are my favorite cakes in town! Every cake I have tried has been fantastic.
… more