Alexander Romero-Wilson
This is the first time I’ve ever felt embarrassed about the meal I brought home. “Gourmet” bowls for $12/each?! Half full, small scoop of rice and protein, old guacamole – really?! Looked like slop.
I even ordered ahead from the website since my wife and newborn were at home and I wanted to have a quick pick up – nope – had to wait 15 minutes after my pick up time.
Truly disappointing experience. Management should be ashamed of the product and customer experience they are providing for the good people of Marquette.
Your money is spent better elsewhere.
… moreJennifer Curtis
Was in Marquette on Saturday for the UP Finals wrestling tournament…this place was where the boys chose to go. We gladly followed. Our first time there. What a MAJOR disappointment. Spent nearly thirty dollars for my husband and I to each have two tacos and chips with “salsa”. I ordered the carnitas Verde, hubby had Korean bbq tacos.not only did it take forever to get 4 tacos (mind you, the family we were with had a party of four and got their food before us) but when we did get it…it would have been more satisfying to eat the snow banks outside. We were stationed in El Paso TX for five years, I know a lot about “American Mexican” food. I make carnitas at home all the time, and people rave about it. My tacos were so bland. It was basically A LOT of pulled pork with some garnish. No seasoning whatsoever. Hubbys Korean tacos were overly sweet, no Asian heat that should have been. The “salsa” was a weird orange sauce with no heat or flavor. I had one taco only because I was starving. I threw the rest away. They were way over staffed, with most of them standing around or moving slow. I will never eat there again, and will encourage everyone I know to avoid that place like the plague. We actually ended up driving over to McDonald’s to try to at least get some food in our bodies (it was bad as well, I’m heading over to their reviews to share as well). Please do not eat here. My husband said, maybe it’s because I did not TIP the cashier enough. I said, “why would you tip the person at the counter who literally just punched our order into a computer???” Tipping culture is out of control. We did not have a server. It runs similar to Culver’s, they take your order, you get your own drinks, napkins, etc, they bring the food to your numbered table. Culver’s doesn’t ask me to tip. Border grille is a joke.
… moreNick Borzick
I online ordered a border burrito with flower tortillas and they gave me some sort of bowl that was clearly not a border burrito and also very coldm. The corn tortillas where disgusting and crumbly. When i returned it and tried to get what i actually ordered they made me a new bowl and told me thats what i ordered. Quality has gone downhill ALOT recently and i wont be eating here again.
… moreepic dude
Paid 15 bucks to receive a tiny portion (had to drive to tacobell after!) also, the supposedly spicy salsa verde, which has 4 pepper icons on their menu, didn’t even register as spicy to me when I tasted it.
… moreJeff Stanek
First time visit. Everything was done fresh and all our meals were solid. We had a Carne Asada and Koren BBQ bowl, then the kids had quesadillas. Their border salsa was great with their freshly made tortilla chips, we’re looking forward to our next visit to try other items!
… moreDanielle Laforest
The gourmet bowl was so salty it tasted like someone just dumped a salt shaker in it (absolutely digusting). Steak was tough. The food here used to be amazing, now it has went downhill. Seems like there are no standards in place.
… moreBill Quayle
They need to do a road trip to Chipotle in Green Bay to see how to make a burrito in less than an hour. They have one person taking orders, one cook, one making the burrito, another person packing it into a bag, and three people to get it from the prep area to me. It blows my mind how inefficient this place is. My drink warmed to room temp by the time I got my food!!! $30 for one burrito and chips????
To be clear, this is no fault of the staff, they are doing what they are told to do, this is a process and efficiency issue. I started by saying to look at how Chipotle operates – they serve nearly an identical menu, and I am quite certain the number of customers is on par with your busiest days. Look at your recent reviews here – you seem to be addressing similar concerns quite often. Maybe it’s time to re-think your workflow?
AND THEN, WAS COLD WHEN I FINALLY GOT IT.
… moreJason Struve
In town for work and stopped for dinner. First time, and it didn’t disappoint. I got the Grande bowl with extra chicken and a small chips n salsa. Food came out quick, the ingredients where fresh and overall delicious. I will be back next time I am in town.
… moreJules
The one stop we have when returning “home” to Marquette, is Border Grill. Our order is typically 5+ Burritos & 5-6 orders of large chips & Border Salsa (a family favorite). We aren’t in a hurry, are happy to wait, and have always thought that the prices were well worth it – until now. We loved the multi-colored chips (taste & consistency) but have adjusted to the newer plain version. While not as good, we’ve accepted them in order to enjoy our Border Salsa. Not anymore… they were so full of salt that all of the bags were completely inedible. We brushed them off in an attempt to salvage – nope, they were that terrible. The Border Salsa has also changed. No red pepper flakes, no zip or character – just bland. The burritos were okay but our favorite aspect of burrito consumption was the Border Salsa so… meh.
It’s been declining for some time & we’ve been holding on. Growth isn’t good if you sacrifice quality. Border Grill will unfortunately be removed from our “must have” UP list.
… moreTrish D.
Nobody beats their chips & salsa! Everything on the menu is delicious. My fav is the fish tacos. Yum!
… more