Gwen Dixon
Horrible food….yuck! My tenders were shriveled up and dry, and looked as if they had been sitting under the light warmer all day, the biscuit was dry, and the macaroni was watery and lukewarm…..save your hard-earned money.
… moreTameika Manning
Food was hot, fresh, and made to order. The entire staff is friendly, hard working and work well together, esp. during busy lunch and dinner rushes. I am ALWAYS pleased with my food and have NO COMPLAINTS. This is definitely THE BEST KFC IN DFW. HANDS DOWN. Way to go Mgrs Madelynn, Quintavius, Amanda and Christian. Thank you for always going the extra mile for all your customers. Kudos and Job well done for everybody!!
… moreYvette Wilson
Tonight I visited the KFC in De Soto off of 35 in Pleasant run. I must admit that my area is not known for customer service or good customer service I should say. However, today I visited and was greeted by a young man named Chris in the drive-through, I was so impressed with his Customerservice skill, his manners and his ability to take my order and actually make me smile at the intercom. So much so that I asked who was at the intercom when I got to the window. For the first time in a very long time, I had confidence that my order was going be correct, and that my food was going be made with quality, he made my order with a smile. At a time when young people get such a bad rep for not putting forth the greatest effort into their jobs. I was proud to see a young man take such pride in his work. Kudos to Chris.
… moreDoubie
The store is not closed yet there is 10-15 mins left until yall close they locked the doors early. And on the speakers when I tried to talk to them they said “we can’t hear u” and I’m yelling
So I pull up to the window to order and nobody wants to take the order that are too lazy to work the closing minutes.
The lady in the picture sat there on her phone on the counter for many minutes while I was waiting at the window to order. Worst customer service ever made me hate this location I’ll never come back she’s a laZYYYYY PERSONNNNN YOUR GETTING PAID DO YOUR DAM JOB…..
… moreKelvin Craddock
I talked to the mgr Christal and the entire staff was rude and unprofessional. It took them 10 minutes to get 3 jalapeño peppers. The food was terrible too, the chicken didn’t look done. I will NEVER patronize this location again or just go to another establishment that’s more professional to their customers
… moreDarlene Webb
The customer service and food quality at the KFC in Desoto, Texas, were outstanding during my visit on December 8, 2025. The manager demonstrated exceptional leadership, actively engaging with her team and contributing to their efforts. I eagerly anticipate returning to this location in the near future.
Happy Customer
… moreejwegs1
I ordered the 8 piece with two mashed potatoes and gravy. I prefer the breast meat and not legs. So I ordered 2 breasts 2 wings and 4 thighs. They had no biscuits so they were nice and offered a large side. I paid extra for the second breast. I got home and only one breast and three drumsticks. I didn’t want drumsticks. I called and they said bring it back but if I ate any I could not get a refund nor replacement. Bad customer service.
… moreRaven Paschall
I was in there 10/3/2025 a customer walked in a few seconds behind me. Rude to the cashier and walked out. The young lady was respectful to the customer greeted her nicely. The young lady cashier didn’t deserve the disrespect. We are all hungry let’s be nice.
… moreLexington Wren
Sweet lightning mountain dew is the best soft drink. And that come back dipping sauce too.
… moreBrenda Moreno
I placed an order online today 9/9/23. My husband picked it up.
Upon arrival; I immediately started feeding the food to my children and bit into a biscuit.
The biscuit is raw!! I’m not even joking or being dramatic as to how raw.
I called the location- response was send your husband to grab some biscuits or call the 1800 number. No apology, no empathy, simply a robatic answer.
… more