Ronnie
Hello Corporate Subway!
This is the 3rd Subway in Miami (1 of the 3 closed) where the price displayed is lower than the amount charged. Obviously this is systematic. Your customers would like this practice corrected immediately. I was overcharged $1.70 plus the tax on the overcharged amount.
… moreE177112 User
This has got to be the worst Subway I’ve ever been to. First and last time I ever eat at this trash of a location. Gabriela who made my sub had a terrible attitude. The entire time she was making my sandwich, she looked like she wanted to fight me. She seemed bothered adding ingredients like she was going to take home whatever was left. She would lightly sprinkle spinach and tomatoes and anything else I was asking for, So I kept having to tell her to add some more. This was obviously making her angry. I understand this is basically fast food, so we can’t expect to have wonderful happy faces attending customers. Will be going to Publix for subs from now on!
… moreEmmanuel Castillo
I went to this location and the person working there told me it was closed even though the sign on the door says Sundays they close at 9pm. I arrived at 4:50 and she told me they close at 5 but the door was already locked.
… moreMylady Carrillo
Yesterday I placed an order online – they forgot my pizza and I had to wait for the lady to make it. When I got home I also realized they put onions in my daughters sandwich which I made sure to not put on the order.
… moreMissdivine One
I ordered a 6-inch turkey sub and it was the most disgusting thing I every saw. This is not the first time and now I have to say something. The lettuce was brown, I literally got 2 thin slices of what appears to be turkey and the tomatoes were slimy. The bread was rock-hard and dry… That’s the last time I’m ordering from you guys. I will be filling a complaint to corporate.
… moreBalance and Destiny
I ordered twice from here tonight and was very specific about my order and they somehow still managed to mess up the sandwich. We had it delivered by uber eats. I even had the driver tell them specifically to make the sandwich correctly and they STILL messed it up. We are staying near the airport on vacation before we go to the Bahamas and wanted a quick bite. The phone number doesn’t work either. Whomever owns this store needs to do better. I am the type to report to the BBB and then some. If I pay you for a certain item or service then you need to do as I request. Pathetic.
… moreGaby G
I had an absolutely horrible experience at this Subway location today. When I walked in, there was only one employee, and instead of taking my order, he was busy chatting with a friend who was hanging out in the restaurant. I had to wait until he finished his personal conversation before he even acknowledged me.
Just as he was about to take my order, he got a call on his Apple Watch and answered it right in front of me! He still wasn’t taking my order and left me standing there waiting again. When he finally decided to help me, there was no greeting—just a rude and agitated “What do you want?”
It didn’t stop there. As we got to the veggie section, another employee walked in, and he paused my order AGAIN to have a conversation with her. Every single ingredient I asked for, he kept asking, “Is that all?” in a dismissive and disrespectful tone. By the end, he had the audacity to say “you are done ordering” and rushed me to the cashier and even moved my sandwich without letting me finish ordering! I had to ask him to bring it back because I wasn’t done.
To top it all off, the payment machine asked me for a tip. A tip for what?! This was one of the most unprofessional, rude, and frustrating experiences I’ve ever had at any Subway. I’m so disappointed. Avoid this location if you want decent customer service!
… morePedro Martinez-Berrios
Subway does a great job at maintaining quality across its locations, and this location is not an exception.
Helpful, friendly, and bilingual staff.
Very clean place.
… moreM T
Worst experience for an online pick up order. The staff was so rude, especially the older lady and the Colombian guy. I placed an order for pick up at 1:10pm and said would be ready by 1:30pm. I go and it’s not ready. I see they’re going through some rush hour and I understand so I wait a few more minutes. But I see no one is even looking at the online orders so I ask again when my order would be ready. They say to wait so I wait. More people are coming in and their orders are being made. I’m a very understanding and patient person. I ask the older lady if she can look for my order and she said she will make it. I keep waiting and waiting it’s like 1:40pm at this point. It sucks because I’ve had better experiences at this location but today was just horrible. Their customer service today was awful towards me. I get up one last time when the line is empty at this point because I had been patient, and at this point I stand in line and get ignored by all three people working there and I say I want a refund for my order and that’s when they all turn to me and start yelling that “I should have asked for my order” “that I need to keep asking for my order”, im the only one waiting for an order at that point in the place they didn’t tell me my order was completed. And they just kept yelling at me after they gave me the order that I should have asked and asked and it was all in Spanish too. They were horrible today. It was around 1:55pm when I got my food And on top of that they got my order wrong. I understand the food industry is not the easiest but honestly this could have been handled better. 0 stars for subway today if I could.
… moreBrandon Ramineh
If you feel like getting 1/2 the amount of meat on a sandwich, come to this location. I come here because it’s quick and close to where I work. Apparently there’s only 4 slices of meat on a Footlong Ham Sandwich. Not coming here anymore.
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