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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Ashland. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 704 England St, Ashland, VA 23005
Phone: (804) 752-7834
Website: https://www.starbucks.com/store-locator/store/6762/
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Reviews
Adam B
I almost never leave reviews, but this experience was bad enough that people deserve a warning.
I stopped at Starbucks – 704 England St on Christmas Eve, expecting what should have been one of the easiest orders imaginable: a couple of iced coffees. Nothing fancy. Nothing complicated. Just coffee with ice so it wouldn’t be hot.
What followed was an absolute disaster.
There were only two employees working, which is already a failure on management’s part for Christmas Eve. The store was busy, the line kept growing, and instead of urgency or organization, the employees were moving slowly, chatting, and more focused on standing around and looking pretty than actually getting orders right.
At one point, instead of fixing the problem, one of them literally said something along the lines of “there’s only two of us, give us a break.”
Here’s the thing: that’s not the customer’s problem. If management knew what they were doing, they would have scheduled more than two people for a holiday rush instead of leaving customers stuck while employees use understaffing as an excuse to move slower and make mistakes.
When I finally received the drinks, they weren’t even iced. Hot coffee. After clearly ordering iced coffee. That’s not a small error—that’s the most basic part of the drink. If “iced” is missed, then no one is paying attention.
By that point, the line behind me was long, customers were visibly annoyed, and the entire operation was so disorganized that fixing the order wasn’t even realistic. People were waiting, confused, and clearly frustrated while the staff acted like none of it mattered.
In the end, the situation was so poorly handled that the entire order had to be canceled and refunded. On Christmas Eve. After waiting. After explaining. After watching employees waste time instead of focusing on customers.
This wasn’t just slow service—it was careless service combined with excuses. Mistakes happen, but the attitude here was the real problem. No real apology, no urgency, no accountability—just excuses and a refund.
Starbucks prices itself as a premium coffee shop, but this location delivers chaos, poor management, and employees who seem more interested in themselves than their jobs. If you’re understaffed, that’s on management. If you’re working a holiday, at least act professional and focus on customers instead of appearances.
Christmas Eve is stressful enough without dealing with a coffee shop that can’t get a basic order right and then asks customers to “give them a break.”
I won’t be back. Think twice before stopping here—especially during busy or holiday hours.
… moreI stopped at Starbucks – 704 England St on Christmas Eve, expecting what should have been one of the easiest orders imaginable: a couple of iced coffees. Nothing fancy. Nothing complicated. Just coffee with ice so it wouldn’t be hot.
What followed was an absolute disaster.
There were only two employees working, which is already a failure on management’s part for Christmas Eve. The store was busy, the line kept growing, and instead of urgency or organization, the employees were moving slowly, chatting, and more focused on standing around and looking pretty than actually getting orders right.
At one point, instead of fixing the problem, one of them literally said something along the lines of “there’s only two of us, give us a break.”
Here’s the thing: that’s not the customer’s problem. If management knew what they were doing, they would have scheduled more than two people for a holiday rush instead of leaving customers stuck while employees use understaffing as an excuse to move slower and make mistakes.
When I finally received the drinks, they weren’t even iced. Hot coffee. After clearly ordering iced coffee. That’s not a small error—that’s the most basic part of the drink. If “iced” is missed, then no one is paying attention.
By that point, the line behind me was long, customers were visibly annoyed, and the entire operation was so disorganized that fixing the order wasn’t even realistic. People were waiting, confused, and clearly frustrated while the staff acted like none of it mattered.
In the end, the situation was so poorly handled that the entire order had to be canceled and refunded. On Christmas Eve. After waiting. After explaining. After watching employees waste time instead of focusing on customers.
This wasn’t just slow service—it was careless service combined with excuses. Mistakes happen, but the attitude here was the real problem. No real apology, no urgency, no accountability—just excuses and a refund.
Starbucks prices itself as a premium coffee shop, but this location delivers chaos, poor management, and employees who seem more interested in themselves than their jobs. If you’re understaffed, that’s on management. If you’re working a holiday, at least act professional and focus on customers instead of appearances.
Christmas Eve is stressful enough without dealing with a coffee shop that can’t get a basic order right and then asks customers to “give them a break.”
I won’t be back. Think twice before stopping here—especially during busy or holiday hours.
Nyasia Midgette
I ordered a tea, and unfortunately the experience was very disappointing. The cup was leaking, and after going back to address the issue, I was given a regular plastic lid instead of a proper hot cup lid. Prior to that, the tea had already spilled all over my outfit, which was extremely frustrating.
On top of that, the tea itself did not taste good. Overall, the order was messy, poorly handled, and not what I expect from a Starbucks location.
… moreOn top of that, the tea itself did not taste good. Overall, the order was messy, poorly handled, and not what I expect from a Starbucks location.
Karleigh P
I just went in this morning to pick up my coffee before work, as soon as I went in there the young ladies in the line greeted me and were being very attentive and polite even though they were clearly hard at work during the morning rush. I was over 10 minutes late to pick up my coffee, but the coffee was still hot and very delicious. The line workers are very welcoming and hard working.
… moreKariny Reamer
Loved both of my coffees we got here, our machiatto and their new pecan cortado, delicious! And the service is amazing. Got a cute note that made my day ❤️ also made sure to grab a Virginia coffee cup, I only have good memories from our familia vacation here.
… moreLocal guide, KC
The Ashland Starbucks is almost always extremely busy, and the recent change to their ordering format does not seem to have improved the flow. One of the biggest issues is that the second entrance is blocked by the neighboring Mexican restaurant. This creates a potential safety concern, as it can feel like a fire hazard when the parking lot is full and the line of cars extends into the lot. Often, there is no way to back out of parking spots or move until the line diminishes, which can be frustrating and stressful.
I would recommend visiting a different Starbucks location if you have the option. While the employees at this location are consistently friendly and polite, the service tends to be slow. The combination of being rushed to place an order and then waiting a long time for your drink can make the experience feel inefficient.
As locals, we find ourselves going to the new Dunkin’ more often because of the long lines, difficult walk-in access, and overall safety concerns at this Starbucks. With the new 7 Brews location opening across the street in the former Pizza Hut building, this Starbucks may lose even more regular customers. It seems clear that a redesign or reworking of the layout could help significantly. Multiple entry points and better access for cars and pedestrians could improve safety and make the experience much more manageable for everyone.
… moreI would recommend visiting a different Starbucks location if you have the option. While the employees at this location are consistently friendly and polite, the service tends to be slow. The combination of being rushed to place an order and then waiting a long time for your drink can make the experience feel inefficient.
As locals, we find ourselves going to the new Dunkin’ more often because of the long lines, difficult walk-in access, and overall safety concerns at this Starbucks. With the new 7 Brews location opening across the street in the former Pizza Hut building, this Starbucks may lose even more regular customers. It seems clear that a redesign or reworking of the layout could help significantly. Multiple entry points and better access for cars and pedestrians could improve safety and make the experience much more manageable for everyone.
Amanda Prescott
I can not drive by a Starbucks without getting one or two coffees to start the day. I am glad my husband is just as addicted as I am. They have come to know us and remember the order when pulling up. Awesome employees. Shout out to LILY. Amazing coffee and sweet treats. 1000/10 recommend the Starbucks downtown on the corner of Evans and 10th. See yall again later
… moreJustin Kuhn
Tl;Dr – Sample your drink before you leave the drive thru.
I ordered a hot Venti Chai Latte with whole milk and a shot of espresso. The lady that took my order and handed me the drink was very friendly.
But I don’t know what happened with this drink. It was the worst drink I have ever received from Starbucks. Unfortunately, I gave it 5-10 minutes to cool off before tasting it, and I wasn’t turning around to give them a second chance.
I didn’t think it was that complicated of an order. My best guess is they made it with water or skim milk, and only put in a small portion of the chai mix.
The only thing they got right was they included the shot of espresso. $7.73 for watered down espresso with a hint of chai.
Lesson learned. Always sample the drink before leaving.
… moreI ordered a hot Venti Chai Latte with whole milk and a shot of espresso. The lady that took my order and handed me the drink was very friendly.
But I don’t know what happened with this drink. It was the worst drink I have ever received from Starbucks. Unfortunately, I gave it 5-10 minutes to cool off before tasting it, and I wasn’t turning around to give them a second chance.
I didn’t think it was that complicated of an order. My best guess is they made it with water or skim milk, and only put in a small portion of the chai mix.
The only thing they got right was they included the shot of espresso. $7.73 for watered down espresso with a hint of chai.
Lesson learned. Always sample the drink before leaving.
Millie M
everytime i come through this drive thru its always a long wait ,i never leave reviews but today i just had to.a new coffee shop 7 brew just got built and thats were all the business is right now, so i went to starbucks cause there was no line (not one vehicle in line at all) i get to the order thing immediately the lady says give me a minute i waited 5 minutes with no one else in line and only one car inside, I drive off cause it absolutely ridiculous,idk if there understaff but they need to figure something out!
… moreAnthony Hernandez
Always do my mobile here. Lately they been slacking on the portion for shaken espresso, which is frustrating because it’s 7 dollars and you’re not even giving me the entire cups worth. At least make it look like it’s filled. Friendly people but this lack off coffee when you’re paying for a venti adds up.
… moreGottfried Kibelka
Middle down the road location. Nothing special but a very patient (while smiling) barista recited all tea choices from memory before I made a decision (I had never ordered a tea before at SB(. Nice!
… more