bugga boo
Csme for a pick uo order. Girl.seemed frustrated. No greeting food not ready. Not fast. Didn’t see anyone in the store with her either. This location needs some serious help. Will travel to pickrington from here on out. Sat for 20 mins waiting onn2 sandwiches an a bag of chips. Insane.
… moreJennifer Starr
I don’t know the name of the closer tonight but he was amazing. We walked in at closing time and he made he had the same attitude he would have with the 1st customer of the day. Polite the place was clean food was made and I was really impressed – good work!!!!!
… moreNairika Hough
Went in to put in an order and had to walk out because the girl behind the counter making food was SOOO sick! Making sandwiches while sniffling, coughing, and literally saying how bad her head hurt! I felt terrible for her but im not going to eat food made by someone who is obviously very visibly ill. Wasn’t wearing a mask, just gloves. You should never have someone whose that sick working with food. So not okay.
… moreFire Elekes
Jillian and the manager at this Pickerington location are incredible- exceptional customer service so helpful, professional and easy to work with! Appreciate you both so much for going out of your way!
… moreClarrissa Dillon
Delivered the wrong sandwich, called asked for the right one, the lady on the phone said okay and hung up .. 30 minutes later nothing had been delivered, I called them and they said they never made it and didn’t plan on it when I said that’s awful service I hate to leave a bad review but this really calls for it so other people know about the awful customer service at the pickerington location, the manager responded “oh well we get bad reviews everyday”..
… moreWyatt Beck
The lady remembered me and my order of a chicken bacon ranch when I just started returning to the store. Great place
… moreBrittany Konkle
This location is the absolute worst. It takes on average an hour to get your order, and then they don’t even take accountability, they just blame it on something (the day, the fact that they outsource their deliveries, the coupon you used, literally anything except themselves).
… moreJaime Bender
Your employee needs a lesson in what it means to “close at 9.”
I went to the store at 8:40 and ordered one of your new toasted subs. Employee said “our toaster is off, I can’t toast.”
I must have looked confused so he said “we close at 9, so…”
I said “you don’t have a toaster?”
“We do,” he said. “It’s just off for the night.”
“You can’t turn it on and toast my sandwich?”
“No, ‘cause we already shut it off.”
I paused, then ordered something else.
Instead of listening to my order, he said, “Are you mad?”
Again I looked at him, puzzled.
“Mad?” I said.
“Yeah, you seem mad, I mean we are closing soon…” he said. Continuing on, “we’re not the kind of place where we stay for an hour after closing time to clean up. We leave directly at 9.”
I backed away from the counter, so he knew I was finished ordering and so he might hopefully stop telling us all the things he’s doing wrong as an employee.
My boyfriend watched him start making my sandwich and immediately slap tomatoes on the bread, which I had just asked to be left off of my sandwich. “She said she didn’t want tomatoes,” boyfriend chimed in.
Employee seemed flustered, apologized a couple times.
He gave us one of our two sandwiches for free, which was very kind of him.
This isn’t a complaint or criticism of the Pickerington store or the employee, but rather a plea that this employee be trained to serve customers better. Like, if you’re going to close at 9, that means you serve food till 9. If you have to – gasp!- turn the toaster on to toast a customer’s sandwich… you turn the freaking toaster on.
Hopefully a manager can correct this situation.
… moreNE
The person I spoke with on the phone was nice but she messed up my order. I didn’t realize it was messed up until after I had already returned to work with my sub. The food itself was still somewhat decent for it being a different order.
… moreWendy Rooker
First AND LAST time at Jimmy Johns for us. We picked this particular one because of the specificity of location on where to use the $20, good thru November, 2025. Someone I worked with had given me the $20 certificate as a gift. We brought my MIL with us for lunch before a movie at Marcus. After we all ordered and we gave the discount certificates towards payment, the staff person picked up the phone n called the owner to see if they took them. We pointed out that their specific store was on the certificate. The owner had the staff person ask where we bought them, which we didn’t know because they were a gift…and it shouldn’t have mattered! Apparently, the current owner recently bought the store and had his staff tell us they would not honor the certificate and said we should reach out to whoever sold the certificate to get our money back from them.
If my MIL wasn’t with us, we would have left immediately. NOT a business that made us feel welcome or appreciated our business at all. And they won’t get anymore!
… more