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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 2090 Lincoln Hwy E, Lancaster, PA 17602
Phone: (717) 394-8957
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Order and Reservations
Order: Order online
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Reviews
Belle Philly
Employees yelling and cursing behind the counter- poor customer beside me waiting over 10 minutes to just place his order. I ordered on the kiosk and waited over 10 minutes for hot lattes while the employees argue with one another. Finally the worker YELLED from somewhere in the back…”YOU WANT A DRINK CARRIER?” Not sure who he was speaking to, but apparently it was me. NOT happy with the experience. Just a little respect for yourselves and for your customer would be nice. Thanks.
Returned to the car with the latte and they’re absolutely horrible-not sure what was going on with the machine or the staff, but be aware if you want a good latte-this is not it.
… moreReturned to the car with the latte and they’re absolutely horrible-not sure what was going on with the machine or the staff, but be aware if you want a good latte-this is not it.
L Matron
The young boy at the front counter today was kind and thanked us for our order. He has a very nice smile! Kudos to him at young age for working with the food industry and the public. We enjoy McDonald’s.
… moreSteven Caltabiano
I work nearby and come for lunch a few times a week. I’ve had lots of my own issues with orders and always witness other people having problems as well.
There is never, I repeat, never someone at the front counter in the 6 months of me coming here. Staff will walk right by a line at the counter and not address anyone. Ive waited 10 to 20 minutes just to have someone even address me standing there with a problem several times or simply to order when their system cant receive app orders.
I come for the convenience of being close, but this is the worst McDonald’s I’ve ever experienced.
… moreThere is never, I repeat, never someone at the front counter in the 6 months of me coming here. Staff will walk right by a line at the counter and not address anyone. Ive waited 10 to 20 minutes just to have someone even address me standing there with a problem several times or simply to order when their system cant receive app orders.
I come for the convenience of being close, but this is the worst McDonald’s I’ve ever experienced.
Kevin Murphy-Steele (kmurph77)
Pretty OK McDonald’s – just like all the others. Food was served up very fast (used the self serve kiosks) although it wasn’t very busy. Good location next to Route 30 and a large shopping plaza. Overall a consistent experience which is what it is all about
… moreNajela Safi
I usually don’t leave reviews, but this has happened multiple times. We came in at 10:56 PM, and the restaurant was supposed to close at 11:00 PM, yet we were told they couldn’t take our order because they were “closing soon.”
I work in fast food myself, so I understand how closing works — if a restaurant closes at 11, orders should still be taken until then unless stated otherwise.
On top of that, the staff’s tone has been consistently rude. Instead of being greeted with “How can I help you?” we were met with “What do you want?” and “What else?” said in an annoyed tone.
Customers deserve basic respect. If staff are unhappy working late, that shouldn’t be taken out on people who are simply ordering during posted business hours.
… moreI work in fast food myself, so I understand how closing works — if a restaurant closes at 11, orders should still be taken until then unless stated otherwise.
On top of that, the staff’s tone has been consistently rude. Instead of being greeted with “How can I help you?” we were met with “What do you want?” and “What else?” said in an annoyed tone.
Customers deserve basic respect. If staff are unhappy working late, that shouldn’t be taken out on people who are simply ordering during posted business hours.
Matthew Sweeney
I would skip this McDonalds if possible for several reasons:
1. The service is slow. A happy meal and two adult meals took 20 minutes from kiosk to table. With it also missing the second adult meal so it took 30 to get everything after having to go up to fix it.
2. A man was passed out at a table, slumped over. Multiple people reported it to employees who thanked them for letting them know (who proceeded not to do anything). In a full restaurant with no tables availavle he took up an entire four person table.
3. The man appeared high and I called 911 to make sure the man was okay (shallow breathing in a collapsed position for over a half hour). Thankfully he was okay but instead of addressing things, the manager (older gentleman who had a mustache) decided to have a cigarette outside the door badmouthing the person who called the police as that said person was 5 feet away. Apparently, the man passes out at a table regularly so its become normal for the staff just ignore things.
Bottom Line: skip this McDonalds because if they’re ignoring these issues, what else is ‘not an issue.’
… more1. The service is slow. A happy meal and two adult meals took 20 minutes from kiosk to table. With it also missing the second adult meal so it took 30 to get everything after having to go up to fix it.
2. A man was passed out at a table, slumped over. Multiple people reported it to employees who thanked them for letting them know (who proceeded not to do anything). In a full restaurant with no tables availavle he took up an entire four person table.
3. The man appeared high and I called 911 to make sure the man was okay (shallow breathing in a collapsed position for over a half hour). Thankfully he was okay but instead of addressing things, the manager (older gentleman who had a mustache) decided to have a cigarette outside the door badmouthing the person who called the police as that said person was 5 feet away. Apparently, the man passes out at a table regularly so its become normal for the staff just ignore things.
Bottom Line: skip this McDonalds because if they’re ignoring these issues, what else is ‘not an issue.’
Jenny “Jen” Rivera
Love the app order and get the food to ur car. But the last 2 times i been to the McDonald’s on Manheim Pike i order coffee and the lids are not properly on and got spilled on twice w hot coffee. Please double check it before brought out. Thanks!!
… moreDan Zielinski
Nothing like placing an order and hearing “I’m sick of these grinch meals” yelled from the back. It consistently takes 15+ minutes to get food from this location despite the fact that there are usually at least two or three people just standing behind the register. But at least they have IBC root beer.
… moreKaren Arteaga
Terrible customer service at the counter. I was going to pick up an app order, they made me go back to the intercom and said they couldn’t find my order. I had to go inside to claim it. The automated girls were completely arrogant. They keep hiring people without training them.
… moreMichaiah Mcbee
Some black
lady with purple dreads was very rude and very unprofessional in her customer service abilities she needs an attitude check. After being rude when trying to order she then proceeded to tell us we couldn’t use our app when we definitely could. And she proceeded to say in the north we don’t serve certain foods. I will not tolerate racism just because I’m from the south! I don’t know who she is but this was the worse experience I’ve ever had!
… morelady with purple dreads was very rude and very unprofessional in her customer service abilities she needs an attitude check. After being rude when trying to order she then proceeded to tell us we couldn’t use our app when we definitely could. And she proceeded to say in the north we don’t serve certain foods. I will not tolerate racism just because I’m from the south! I don’t know who she is but this was the worse experience I’ve ever had!