Local Mexican cantina chain serving traditional dishes & margaritas in a festive setting.
Address and Contact Information
Address: 5390 Wadsworth Bypass, Arvada, CO 80002
Phone: (303) 432-2042
Menu Photos
eltapatiomexicanrestaurants.net
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El Tapatio Mexican Restaurant – MapQuest
El Tapatio Arvada – Facebook
Reviews
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First, upon walking in, we were not greeted by a hostess. Instead, they were hidden behind the wall on the other side of the hostess stand. When she finally emerged (either the manager or hostess) from behind the wall, she just stood there, there was no warm greeting or apology for the wait. Instead, she simply stared at us with an expression that seemed to ask, “What do you need?” No “Hi, welcome to El Tapatio” or any form of acknowledgment. I had to directly tell her party of 7 please.
While we waited for our table, the second hostess came from behind the wall and was assisting another party. She grabbed menus and silverware but failed to mention to the party that they needed to follow her to their table. The guests looked confused when the hostess returned to stand gesturing as if they didn’t understand that they were to follow her to their table. It was obvious she hadn’t properly communicated with them, which only added to the disorganized and unprofessional atmosphere of the restaurant.
Once our table was ready, she nonchalantly said, “Follow me,” and we did. Unfortunately, she then proceeded to walk past our assigned table without letting us know this was were we would be seated. She noticed our party was still following her, her response was “Oh, that was your table”. The lack of professionalism was truly astonishing.
And then there was the food—specifically the rice, which was cold and dry.
Overall, this was an incredibly disappointing experience. From the rude, inattentive service to the subpar food.
If I could do Zero stars I would. We used love eating here but after today I will never be back. We found a cockroach at our table and notified a manager DISCREETLY to not aware other customers as we initially thought they had no idea. He came to the table and smashed it and then apologized. We still received a check even after speaking to the manager about not wanting to pay due to our findings they still required us to pay but since we felt disgusted we payed and left. After talking to the manager about the incident it seems they’ve known about the issue for a while. He said and I quote “ sorry we’ve been trying to clean more, but when there’s 1 there’s many “ So I did try to call back after leaving to get a refund but was told no aggressively and then got hung up on. Since we didn’t receive good service about this we will definitely be contacting the Health Department because that is DISGUSTING especially since it seems they’ve known about it for a while and know that there are more than the 1 we found.
Came with a party of 7. Got seated right away and service was pretty quick. We were charged $2.50 x 3 for chips and salsa which… you use to be able to eat it free and however much you want!!
Ordered 2 smothered carne asada burrito ($12), kids hamburger ($7) and couldn’t even be eaten because it tasted like they dumped the entire salt container!! Waiter took the plate and decided to order nothing more. Rest of table ordered carnitas plate ($19), chimichanga ($15) enchiladas ($17) beef taco with rice and beans and truly just mediocre. The roof was even leaking over our table from the snow! Definitely won’t be back again.. yikes!!