Daniel Moix
Ordered on the app and arrived on time. Order took twice as long as stated to be ready. Their soda machine only had Coke, and the one behind the counter had no diet options. Employee offered me water. I asked for my money back, but they refused. Fries were upside down in the bag. Ordered regular nuggets, but received spicy. Restroom was out of order. Go across the street to Popeye’s — it’s more expensive, but it’s functional.
… moreMo Elo
I try my absolute best to stay away from this Wendy’s on Chestnut off 15th, and every time I ignore my better judgment, I regret it. This location is consistently awful.
First off, the food. I was served undercooked, borderline raw food, which is completely unacceptable. When I brought it up, they refused to issue a refund. So not only is the food unsafe, but the customer service is nonexistent.
Second, the wait times are insane. You’re looking at 20+ minutes for something as simple as a burger or fries. I can’t even imagine how disastrous this place would be if it had a drive-thru — it would be absolute chaos.
This location clearly needs a full reset: new crew, new management, or a new director entirely. There’s no reason a restaurant should still be operating when it can’t provide basic food quality or customer service.
Save yourself the frustration and go literally anywhere else
… moredOGulas
Avoid at all costs. One of the worst run fast food spots in the city, and always has been. Every year I give it another shot, and every time they either botch the order completely, or you wait 30 mins to get it. The food is fine, but it’s not worth the hassle.
… moreJORDAN GELINO
Corporate needs to send this location some serious help. Took over 20 minutes for my order, staff was hanging out and talking and they were not busy. Hands down the dirtiest fast food place I’ve ever seen – the trash hadn’t been taken out that day and the cans were literally under a mountain of Wendy’s bags.
It left an impression on me that has me second guessing going to Wendy’s again.
… moreHari Kumar
One of the few places in the Rittenhouse Square neighborhood where you can have a decent meal at an affordable cost. The service is decent. I love the breakfast meals, but coffee isn’t great. The restaurant often has a lot of trash lying around, but that’s not entirely the management’s fault.
… moreClayton Evans
Would give this place a 0 stars if I could… worst service I have ever seen at a fast food location… never order food in person or in an app ever. We have had more issues with this location than I can count and we will not be ordering from here ever again…
… moreChristopher Niemczura
Took 30 minutes from the time I walked in till I got my food. Staff was rude to everyone. Dining area and kitchen were dirty. Another patron told me he saw a rodent after I started eating my food.
… moreKimberly rice
Do not order door dash from here. I had a $30 order and received $10 worth of food. Horrible. When I contacted the store the manager made it seem as if Door dash ate my food. DO NOT WASTE YOUR TIME OR MONEY!!!!
… moreSyekia Highsmith
Sandwich was horrible poorly made a half of burger was on my bread to top it off it had pickles on it that didn’t belong on a sandwich which I am allergic to
… moreRiley Fay
A failure of a franchise location. Never have I seen so few options on a Coke Freestyle machine. Quite literally only had Diet Coke, Aha sparkling water, or Peace tea. Preordered through the app at 5 for 5:45 pickup, food wasn’t ready until 6:20 and only ordered a 444 (cheeseburger, nuggets, fries). Isn’t properly staffed to handle customers on top of food delivery apps. Would not recommend whatsoever.
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