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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Jash D’Ascoli
Five out of five bathroom. I was blown away by the men’s restroom at this McDonald’s, which was absolutely spotless and smelled fresher than a spring morning. The floors were immaculate, and everything was fully stocked—a true hidden sanctuary in a fast-paced environment. I haven’t seen a public restroom this well-maintained in years, deserving of a full five stars for cleanliness. The food was okay.
… moreAmy Winter
Me and my husband wanted a quick bite to eat and we decided to try this since every other McDonald’s in Waco is horrible And always has bad service mind you we don’t eat McDonald’s because of this. But we was at the drive through and I had ordered a happy meal andy husband ordered two double cheeseburger and a fry I will say it came out fresh and was delicious was very pleased with our food and this McDonald’s is the best one in all of waco to us. It’s worth it it was hot fresh food not salty at all cause we all know McDonald’s loves putting salt . But was impressed with this one by Walmart.
… moreKathy Cunningham
Ordered using the mobile app. Half the order was missing or wrong. Had to make a 2nd trip. It’s this way every time we order. Not this one ever again. And why can’t you repair the menu signs at the drive thru? Ben broken. For over a year.
… moreElena Ryan
We visited this McDonald’s location today, and unfortunately the experience confirmed what many of the reviews already reflect. This location does not seem to have the same level of traffic as others nearby especially considering it sits right next to Chick-fil-A, whose parking lot is consistently wrapped with cars. The difference appears to come down to CUSTOMER SERVICE. Chick-fil-A is known for high-quality, consistent service, and that standard is noticeably lacking at this McDonald’s.
The main concern involves the manager at this location (pictured). On multiple occasions she has been rude and dismissive. Today, when I went through the drive-through, she mocked me over the microphone because she couldn’t hear me clearly. When I addressed it, she responded by saying, “Well, I’m the manager,” rather than attempting to resolve the issue professionally. She then stated she would “get someone else” and made no effort to assist further.
Customer service should be consistent and respectful toward every customer, regardless of who they are. A manager, in particular, should demonstrate professionalism, patience, and the ability to handle people well. Unfortunately, that standard was not met.
The one positive part of our visit was Ray. He stepped in, handled the situation with professionalism, and treated us with respect. From what I understand, he has been with McDonald’s for over a decade, and it shows. He resolved the issue efficiently and demonstrated the kind of leadership this location needs. Ray deserves recognition for his service and in my opinion, consideration for a General Manager role.
That concludes my feedback. I hope it leads to meaningful improvement.
… moreThe main concern involves the manager at this location (pictured). On multiple occasions she has been rude and dismissive. Today, when I went through the drive-through, she mocked me over the microphone because she couldn’t hear me clearly. When I addressed it, she responded by saying, “Well, I’m the manager,” rather than attempting to resolve the issue professionally. She then stated she would “get someone else” and made no effort to assist further.
Customer service should be consistent and respectful toward every customer, regardless of who they are. A manager, in particular, should demonstrate professionalism, patience, and the ability to handle people well. Unfortunately, that standard was not met.
The one positive part of our visit was Ray. He stepped in, handled the situation with professionalism, and treated us with respect. From what I understand, he has been with McDonald’s for over a decade, and it shows. He resolved the issue efficiently and demonstrated the kind of leadership this location needs. Ray deserves recognition for his service and in my opinion, consideration for a General Manager role.
That concludes my feedback. I hope it leads to meaningful improvement.
Zac Richardson
I placed my breakfast order on the app and paid for it. I showed up before breakfast was over and sat at the drive thru until after 10:30 before they acknowledged me. Then instead of making the food I had already ordered and paid for they wanted to argue with me about the time and refused to make my food. Now I’m just expected to trust them to refund me.
Genuinely the worst McDonald’s in waco. They take a lot of liberties for place that is less than 5 miles from 3 other McDonald’s.
… moreGenuinely the worst McDonald’s in waco. They take a lot of liberties for place that is less than 5 miles from 3 other McDonald’s.
rhonda yoder resendez
$25.00 breakfast for two combos containing mcgriddle, absolutely no complenary syrup! I ask to speak to manager… Was told were all managers here.I left without any syrup. Never too return!
… moreLisa Mason
I normally get the fish sandwich or a small cheeseburger or the quarter with cheese. The food is usually good and I’ve always loved their fries. But these last four times I’ve went to McDonald’s in this location, but several other locations as well and their fries SUCK now. They taste nasty. They should’ve never changed their recipe!!! They are nasty!!! I have heard several other people complaining about it as well.
… moreLilette Zav
Thank you this specific McDonald’s. I haven’t had a meal from this organization in months. Trying to enjoy a meal here is similar to having a wrapped Burger on the sidewalk. I could have showed myself out the door but go ahead, push away regular customers and make people feel not welcomed.
… moreBeaux “Sheshe04”
Odered from this location via Doordash. My Quarter Pounder w/ cheese was under cooked. I took one bite and decided I didn’t want the pickles on and then turned the patty around… Guess what?!? It was pink. Majority of the patty was PINK.
… moreCrystal
With a full line of cars ahead of us and a couple behind us, we were told that they could not help anymore customers. No explanation, no apology for the inconvenience, just nothing. We drove over to Burger King and was served with smiles! The other cars that were behind us followed. What a waste!
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