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As locally owned and operated restaurants, Culver’s has earned its reputation for deliciousness by serving the freshest ingredients to guests, with unmatched hometown hospitality. Fresh, never frozen burgers are always cooked to order, and premium, better-than-ice-cream, fresh frozen custard is made in small batches throughout the day, every day. Welcome to delicious!
Fast-food chain specializing in frozen custard & signature burgers made with Midwest beef & dairy.
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Culver’s of Racine, WI – 21st St
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Reviews
Daniel C
Second Chances Done Right: A Five-Star Turnaround at Culver’s on 21st Street
I returned to the Culver’s on 21st Street in Racine after a previous visit that fell short of expectations. The manager encouraged me to come back and give them another opportunity, and I’m very glad I did—this visit earned five stars.
The restaurant was clean, welcoming, and well maintained, setting a positive tone right away. The staff was friendly, but Davita truly stood out. She was extremely helpful during order selection and very patient when I momentarily misplaced my wallet. Her professionalism and kindness made the experience stress-free and enjoyable.
I ordered a hamburger basket with a drink upgrade, and everything was hot, fresh, and prepared perfectly. The burger was flavorful, the fries were cooked just right, and the drink was ice-cold—exactly what you expect from Culver’s when it’s done well.
This visit was a complete turnaround and showed that this location values feedback and is committed to improvement. Kudos to the manager for encouraging a return visit, and special recognition to Davita for delivering exceptional service.
If you’ve had a mixed experience before, I recommend giving this Culver’s another try—ask for Davita and see the difference for yourself.
… moreI returned to the Culver’s on 21st Street in Racine after a previous visit that fell short of expectations. The manager encouraged me to come back and give them another opportunity, and I’m very glad I did—this visit earned five stars.
The restaurant was clean, welcoming, and well maintained, setting a positive tone right away. The staff was friendly, but Davita truly stood out. She was extremely helpful during order selection and very patient when I momentarily misplaced my wallet. Her professionalism and kindness made the experience stress-free and enjoyable.
I ordered a hamburger basket with a drink upgrade, and everything was hot, fresh, and prepared perfectly. The burger was flavorful, the fries were cooked just right, and the drink was ice-cold—exactly what you expect from Culver’s when it’s done well.
This visit was a complete turnaround and showed that this location values feedback and is committed to improvement. Kudos to the manager for encouraging a return visit, and special recognition to Davita for delivering exceptional service.
If you’ve had a mixed experience before, I recommend giving this Culver’s another try—ask for Davita and see the difference for yourself.
Amanda Gost
I’m not usually one to leave negative reviews, but after this happened a second time, I felt it needed to be said.
The first incident happened about a year ago. I ordered a burger, and when I cut it in half to share with my son, I found a hair embedded in the beef patty. I called the location, and while the employee apologized and offered to remake it, I declined — my appetite was gone. I submitted a complaint through the Culver’s website with photos but never received any follow-up. I let it go, assuming accidents happen — we’re all human.
Fast forward to this year, my husband wanted to give this location another chance since it’s the closest one to us. He ordered chicken tenders — something simple — and while eating, we discovered yet another hair cooked into the breading of the chicken.
This time, I emailed corporate and received a response that, because each location is individually owned, they couldn’t offer a refund. They said they’d forward the issue to the owner, Tim Haman, at the 21st Street location in Racine. It’s now been over a week, and again, no response.
Safe to say we’ve learned our lesson and won’t be returning. Two separate incidents a year apart, no real accountability, and no follow-up from management. Very disappointing.
… moreThe first incident happened about a year ago. I ordered a burger, and when I cut it in half to share with my son, I found a hair embedded in the beef patty. I called the location, and while the employee apologized and offered to remake it, I declined — my appetite was gone. I submitted a complaint through the Culver’s website with photos but never received any follow-up. I let it go, assuming accidents happen — we’re all human.
Fast forward to this year, my husband wanted to give this location another chance since it’s the closest one to us. He ordered chicken tenders — something simple — and while eating, we discovered yet another hair cooked into the breading of the chicken.
This time, I emailed corporate and received a response that, because each location is individually owned, they couldn’t offer a refund. They said they’d forward the issue to the owner, Tim Haman, at the 21st Street location in Racine. It’s now been over a week, and again, no response.
Safe to say we’ve learned our lesson and won’t be returning. Two separate incidents a year apart, no real accountability, and no follow-up from management. Very disappointing.
Chris Jasniewski
The drive thru was very hard to communicate with. We asked if they had a specific menu item and rather than answering yes or no they just kept repeating what we asked. We ended up getting a pot roast sandwich and a pork loin sandwich. Both were terrible. The beef was dried out and pulverized, definitely not what I have typically gotten. The pork was underwhelming.
… moreJonah Velazquez
I always love my Culvers but this one goes above and beyond. The food was perfect. Nothing came out cold, they made it exactly as ordered. And of course the staff gave the traditional courteous and friendly treatment as always.
… moreNOWHERE MAN
The burgers here are top notch.The flavor is excellent and the service is fast and amazing. Definitely a recommended visit.
… morecrispiy gonzo
Forgot to include a sandwich, while the restaurant was not busy. Cheese curds were not finished cooking. Cold inside, soft breading on outside. Big Fail! Thank you for your attention to this matter.
… moreRuby Elena
Edit to add: The store responded yesterday by directing me to their website, which I already said I used before posting this review. It’s like they didn’t even read the review. Also, still no response from their website.
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Never had a problem picking up DoorDash orders here until Sunday night. I was picking up two orders but they had handed one off to another dasher because the customer had placed two orders. There was no “oops, sorry.” The staff was very nonchalant, like it was all the same. They didn’t seem to realize they had just taken eight bucks off my bundle and they had given my order to a dasher who wasn’t assigned to it, who had no way to confirm pickup in their app, who could’ve actually just kept it because they weren’t actually responsible for the order they weren’t assigned.
I saw another negative review where the store responded by directing them to the contact Culver’s site, so I used that first, but wouldn’t you know, they haven’t responded.
… more_______________________________
Never had a problem picking up DoorDash orders here until Sunday night. I was picking up two orders but they had handed one off to another dasher because the customer had placed two orders. There was no “oops, sorry.” The staff was very nonchalant, like it was all the same. They didn’t seem to realize they had just taken eight bucks off my bundle and they had given my order to a dasher who wasn’t assigned to it, who had no way to confirm pickup in their app, who could’ve actually just kept it because they weren’t actually responsible for the order they weren’t assigned.
I saw another negative review where the store responded by directing them to the contact Culver’s site, so I used that first, but wouldn’t you know, they haven’t responded.
Marty Spencer
Our takeout order was not up to what I usually expect from this location. Fries under cooked ice-cream was left off order had to wait longer than usually 1pm on a weekday
… morekal shark
Thank you for always delivering fresh food and friendly staff. Sometimes I wish that maybe one more register was open to move more people, but I will take that since everything else is always perfect. I can’t think of one time and I was missing an item or had an incorrect order. Keep up the good work! We thank you!
… moreChristopher Peralta
Lady at the window had the worse attitude. When she was taking my order all she said was K after every sentence. Like what? And then she’s going to have the most upset face on earth when i get to the window. I don’t know what her deal is but management needs to train their employees better
… more