


McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 810 N Main St, Logan, UT 84321
Phone: (435) 753-3119
Website: https://www.mcdonalds.com/us/en-us/location/UT/LOGAN/810-N-MAIN-ST/3411.html?cid=RF:YXT:GMB::Clicks
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
Fast Food in Logan, UT at 810 N Main St | McDonald’s
McDonald’s: Burgers, Fries & More. Quality Ingredients.
McDonald’s | Logan UT – Facebook
Reviews
Both of our sausage McMuffins were terrible — the sausage patties were hard like they had been sitting out for too long, the eggs looked discolored, and the English muffins were stale. We ended up not eating them because they were genuinely unappetizing.
At first, I wasn’t going to complain, but my mom encouraged me to call since we had just wasted our money on inedible food. When I called, I reached a manager named Tori. I barely began explaining what was wrong when she cut me off and said, “Well, I can put your name down and you can come get them again, but we just made fresh food like 30 minutes ago, so what you got is what you’ll get again.” That attitude rubbed me the wrong way — dismissive and defensive right out of the gate.
When I explained that I had just eaten a McMuffin at the South Logan McDonald’s recently and it was fresh and delicious, she began to argue with me, insisting that she knows better because she works there. Every time I tried to speak, she interrupted me, which made me increasingly frustrated. Yes, I raised my voice — not yelling, but firm — and instead of listening, she hung up on me.
I called back and got her again. This time, she immediately had an attitude and said, “I don’t know what you want from me. If you want the sandwich remade, it’s going to taste the same. We changed our cooking system and that’s just how our food is now.” She even admitted that she doesn’t eat at McDonald’s herself and said it proudly — which, honestly, is a terrible thing to hear from someone representing your brand.
When I asked for a refund, she claimed she had already offered it (she hadn’t), and then refused to give me her name, saying, “You don’t need my name, I just need yours.” When I asked again, she hung up on me — a second time.
I called again and finally spoke with a different manager named Becca, who was professional and helpful. She told me the first manager’s name is Tori and that I could come in anytime for a refund.
Frankly, this whole experience left a bad taste in my mouth — literally and figuratively. The food was awful, but even worse was how I was treated when I tried to address it. As someone who has worked in customer service, I understand tough days and difficult customers. But I was calm when I called, and even when I got frustrated, I wasn’t disrespectful — I just wanted to be heard and treated fairly.
Tori’s attitude was unprofessional, dismissive, and completely out of line for someone in a managerial role. I hope this location addresses the issue, both in terms of food quality and how complaints are handled. Until then, I’ll be going to the South Logan location — or anywhere else, really.
Then I went to McDonald’s and they were my saving grace. My order was simply a double cheeseburger. I pull up to to the windows to pay and receive my food and was with met warmly by the staff. My food was exactly what I asked for and was the best McDonald’s burger I have ever had.
Shout out to the midnight staff at McDonald’s. 10/10 five stars.
The breakfast at this McDonald’s is really good, and I’ll keep coming back. But, I think they should honor breakfast orders that were made in the app. If they can’t honor those orders, then the app shouldn’t let you order at that location in the 30 minutes beforehand.