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Casual chain with American fare, featuring burgers, a salad bar, cocktails & a convivial vibe.
Address and Contact Information
Address: 1410 Old Springdale Rd, Rock Hill, SC 29730
Phone: (803) 980-8313
Website: https://rubytuesday.com/
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Ruby Tuesday, 1410 Old Springdale Rd, Rock Hill, SC 29730, US
Celebrating every day of the week with craveable burgers, seafood, pasta, ribs and the Endless Garden Bar. More. Hours. Open until 10 pm. SunMonTue …
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Reviews
Randy Rodriguez
We had very mixed feelings about our experience.
Unfortunately, it started with disappointing service. Anthon seemed like he was there just for the paycheck. There was little attentiveness or sense of care throughout the meal. Our table was never pre-bussed, so dishes kept piling up. We were never asked if we wanted another drink or if we were interested in dessert, which made the service feel disengaged and transactional.
On the food side, the salad was fresh and enjoyable. However, the Lobster Bisque was very disappointing, watery and lacking depth of flavor.
Management never stopped by for a table touch, which could have helped address some of these concerns in the moment. To add to that, the restroom was dirty, which reflects poorly on overall operational standards.
Overall, some positives with the salad, but the service, cleanliness, and certain food items fell well below expectations.
… moreUnfortunately, it started with disappointing service. Anthon seemed like he was there just for the paycheck. There was little attentiveness or sense of care throughout the meal. Our table was never pre-bussed, so dishes kept piling up. We were never asked if we wanted another drink or if we were interested in dessert, which made the service feel disengaged and transactional.
On the food side, the salad was fresh and enjoyable. However, the Lobster Bisque was very disappointing, watery and lacking depth of flavor.
Management never stopped by for a table touch, which could have helped address some of these concerns in the moment. To add to that, the restroom was dirty, which reflects poorly on overall operational standards.
Overall, some positives with the salad, but the service, cleanliness, and certain food items fell well below expectations.
Shawn Bare
The salad bar is phenomenal! It could use some cottage cheese and chopped egg, but they may have that sometimes, they just didn’t today. Ruby Tuesdays has always been, consistently, one of my favorite places. However, this location really could use an update as for the aesthetics of the restaurant itself. But the food was still delicious and I made a point of downloading their app to take advantage of our free cheesecake dessert and get a discount on future items. The waitress was so friendly and informative about the app and we will definitely be back!
… moreJasmine Domnique
I had a very unpleasant experience at Ruby Tuesday. The cups were dirty twice, with food still inside them. When this was pointed out, instead of resolving the issue properly, we were given a child-sized cup and told that the regular cups are “only for to-go orders. “So you expect customers to either drink out of a dirty cup or accept a tiny cup while paying almost $3 for a drink? That makes no sense. To make things worse, the waitress Nikki was extremely rude. She came out behind a male employee who had already given me a cup and said, “He’s not supposed to give you that,” in a very disrespectful way instead of addressing the actual problem—unsanitary cups and poor service. Cleanliness and customer service should be a priority, and unfortunately, neither was handled well during this visit.
FOLLOW UP FROM 2/22/24:
I’m very disappointed with my experience at Ruby Tuesday. While I will say Ocean, our waitress, was really nice, attentive, and did a great job, the overall situation was handled very poorly by management. We returned to this location after a previous bad experience something we honestly shouldn’t have done. I left a review on 2/4 and didn’t hear back until 2/11, when I spoke with Melissa, who I was told is the general manager. At the end of that call, she stated I would be receiving compensation for the experience. As of 2/22/24, I still have not received anything. When I came in last night and asked to speak with Melissa, I was told she was on vacation. The manager on duty tried texting, calling, and emailing someone for answers and repeatedly asked if I had received an email from Guest Relations. I went through my email right in front of her—nothing. I have no reason to lie; I mostly come here for the salad bar. Melissa later claimed she couldn’t help because Guest Relations has to send the gift card. This location is consistently understaffed, and customer service clearly is not a priority. It’s unfortunate because the servers try, but management and follow-through are severely lacking.
… moreFOLLOW UP FROM 2/22/24:
I’m very disappointed with my experience at Ruby Tuesday. While I will say Ocean, our waitress, was really nice, attentive, and did a great job, the overall situation was handled very poorly by management. We returned to this location after a previous bad experience something we honestly shouldn’t have done. I left a review on 2/4 and didn’t hear back until 2/11, when I spoke with Melissa, who I was told is the general manager. At the end of that call, she stated I would be receiving compensation for the experience. As of 2/22/24, I still have not received anything. When I came in last night and asked to speak with Melissa, I was told she was on vacation. The manager on duty tried texting, calling, and emailing someone for answers and repeatedly asked if I had received an email from Guest Relations. I went through my email right in front of her—nothing. I have no reason to lie; I mostly come here for the salad bar. Melissa later claimed she couldn’t help because Guest Relations has to send the gift card. This location is consistently understaffed, and customer service clearly is not a priority. It’s unfortunate because the servers try, but management and follow-through are severely lacking.
Paula Moore
Steaks were tough, very. We were disappointed. Didn’t sent it back, just sawed into small pieces and ate them. Potatoes was good, but small. A piece of toast would have been nice. Extra charge for a salad. Quiet place. Bathrooms need a redo, and attempt was made but need work.
… moreLynn McKinness
Tammy was very efficient and tentative. She promptly came to take our drink order, followed by our food order. She checked back to see if we needed a refill while the food was being prepared.’ Tammy brought our food out asking if there was anything else we needed or she could get us. She continued to check on us and others around us, asking if we needed refills to go.
She is always ab excellent server.
… moreShe is always ab excellent server.
Bryan Johnson
BLUF: A fast food meal for premium prices with a tip for service. No lunch specials! Service was good, but 2 stars for the food. Sorry. You can do better.
Service was good. We got there early for lunch. Can’t recommend the burgers for $16.00 per. Pretty much tasteless. Shame. Kids had the fish and chips which was descent and better than the burgers. Of course those are standard frozen fish fillets from whatever major food service company they are contracted with. Overall, not impressed and not worth the price.
Edited to raise another star for the service which we had no complaints about. Staff was great!
… moreService was good. We got there early for lunch. Can’t recommend the burgers for $16.00 per. Pretty much tasteless. Shame. Kids had the fish and chips which was descent and better than the burgers. Of course those are standard frozen fish fillets from whatever major food service company they are contracted with. Overall, not impressed and not worth the price.
Edited to raise another star for the service which we had no complaints about. Staff was great!
Kristina E
I figured we would try this place as we had a coupon for buy 1 entree and get a second for 2 dollars. I ordered the 6oz ribeye. It was tuff, overcooked,and about 4oz. The baked potato had been baked to death. I asked for butter none was given. Kids got shrimp and a hamburger. Mind u only 4 shrimp on the plate and the burger looked like a slider at best. My young men eat and were obviously still hungry. My husband got them dessert. Over a hundred dollar bill and we all were still hungry. Let me not forget to mention how the bill did not in fact give us a 2 dollar entree they simply took a side soup off the bill and called that the entree. Waitress explained it was corporate so we will not give this place any business in the future.
… moreJen L
Food portions were smaller than expected
Table was sticky and menus felt greasy.
But food was hot.
Service was slow but ok
… moreTable was sticky and menus felt greasy.
But food was hot.
Service was slow but ok
Michael Brackett
I have a family of 4 so im always looking for a great deal. When my wife told me she had a coupon buy one dinner get the 2nd one for 2 dollars I got excited. We sat down and started ordering she got a steak and I got some sea food pasta with a side of soup. Kids had their food and immediately after eating the kids are still hungry. The wife’s steak was about 4oz instead of the 6oz .She asked for sour cream and butter that never showed for the baked potato. I felt so bad I let them have dessert which I NEVER do. So let’s get to the good part time to pay. Guess what they took off for a meal item the side soup and the waitress if said herself that was a side but chose not to fix this problem or get the management to fix it. With that said this family will not be coming back and I will divert anyone from going there in the future. One can only assume that’s why the place was empty when we got there!
… moreCarl Fields
Brooke did an awesome job and taking care of us! She has waited on us multiple times and I enjoy giving her as a waitress. She Binge over her backwards to make sure we have what we need and are happy with the food and service.
… more