

Full-service chain bar & grill providing hearty American eats in an informal setting.
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Applebee’s Grill + Bar Restaurant in St. Augustine, FL, 32086
Applebee’s Grill + Bar in St. Augustine, FL
Applebee’s Menu
Reviews
The waiter was very friendly and fast with service.
We ordered the molten chocolate cake, which was amazing! We were just visiting for dessert.
I would never return to this Applebee’s again.
It took a long time before our server, Julianna, came to our table. She took our order, and then we waited over an hour for our food. During that time, she checked on us only once and never apologized for the delay. We had ordered an appetizer, so I asked about it, and she casually mentioned the cook had just made a large batch of mozzarella sticks and ours would be out soon. She didn’t take our menus, never refilled our drinks, and I eventually had to go find silverware myself because she was nowhere to be found.
All of our food came out at once—appetizer and entrées together—which defeats the purpose of ordering an appetizer. My son’s pasta looked like it had been sitting out; it was cold and the sauce had thickened and dried out on top. Most of our food was lukewarm at best. To make things worse, my son’s side was missing. Instead of fries, she told us “they just gave you more mozzarella sticks” as if that counted as his side. We also received no marinara sauce, and after asking twice, we finally got some—but by then the mozzarella sticks were cold.
We are not people who complain easily, but after waiting over an hour and watching mistake after mistake, I would’ve at least expected a comp for the appetizer or an apology. We received neither. Our drinks were never refilled during the nearly two hours we were there. When the bill finally came, we were even charged for the fries my son was supposed to get with his meal, so we had to wait another 10–15 minutes for that to be corrected.
I understand being short-staffed or busy, but the issue was not just the kitchen—it was a complete lack of attentiveness and care. No napkins, no silverware, no menu removal, no drink refills, no apologies, missing sauce, cold food, and multiple errors on our bill. Julianna did not seem concerned at all about how poor our experience was.
The food itself was standard Applebee’s food, but it would have been much better if it hadn’t been lukewarm and clearly sitting for a while. This was by far the worst service I’ve ever experienced at any restaurant.
The bartenders move slower than any I’ve ever seen anywhere, they don’t greet you, they don’t look at you, and they don’t check up on you….. My last visit was so bad that I didn’t even leave a tip..
And that’s not like me, but when someone ignores you for 20 minutes, then take your order, then wait another 20 minutes to make it, you really have no other choice but to recognize that it was poor and terrible service..
I don’t recommend this particular Applebee’s location, but perhaps others in the area are better..
I then went inside, showed my ID, and mentioned that previously I had not needed a second person present for a second drink. At that point, I was told I could not receive my order without purchasing an additional food item, which had never been communicated to me before. To resolve the situation, I agreed to order another side of garlic mashed potatoes, even though I did not want additional food.
During this interaction, the employee( Melissa ) took my ID and examined it for an extended period, appearing suspicious and making me uncomfortable. As a 29-year-old Black woman with valid identification, the way this was handled felt inappropriate and disrespectful. Overall, the employee’s ( Melissa ) attitude and behavior made the experience unpleasant and unprofessional.