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Welcome to your Mount Juliet Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 401 S Mt Juliet Rd Ste 105, Mt. Juliet, TN 37122
Phone: (615) 773-7747
Website: https://www.chick-fil-a.com/locations/tn/providence-marketplace?utm_source=google&utm_medium=gmb
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Providence Marketplace – Mount Juliet – Chick-fil-A
Favorite this location. Providence Marketplace. 401 S Mount Juliet Rd Ste 105. Mount Juliet, TN 37122. Closed – Opens tomorrow at 5:00 AM CDT. (615) 773-7747.
Chick-fil-A Providence Marketplace | Mount Juliet TN – Facebook
Chick-fil-A Providence Marketplace, Mount Juliet. 4162 likes · 100 talking about this · 8263 were here. Welcome to Chick-fil-A®, where we serve quality…
Chick-fil-A Providence Marketplace (@cfamj) · Mount Juliet, TN
Serving Mt. Juliet, TN Since 2006. Home of the Original Chicken Sandwich. 5AM-10PM Mon-Sat • Closed Sunday. Drive-Thru • Dine-In • Carry-Out.
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Reviews
AJ Alexander
Read the other reviews. They’re not lying. Like many others, I thought I would never say anything negative about Chick-Fil-A but NEVER say NEVER. Sadly, this is the only Chick-Fil-A that is close to us. Thank goodness there are other food options nearby.
I have never had so many problems with food orders and service than I had at this location. To give them the benefit of the doubt, I assess the percentages are higher because I use to patron the location much more than others. Key term being “use to”.
A couple instances of the bad service/product:
* We went through the drive through for our order; somehow, they missed our order. After sitting there for some time without any updates, I was frustrated and asked for my money back. The young girl walked away making a very rude remark. I’ll not repeat because it was not appropriate language.
* Orders are constantly incorrect. Example in photo attached. Look at the order label and then look inside the container. Once a pickle touches other food items, you can’t get the taste off. When this happens about 25% of the time you place an order, unacceptable.
My recommendation: don’t waste your time and money. Many other food options in the area. They will just ignore your issues and concerns when you try to talk to them about it. Don’t get me wrong. There are some really good employees there, but the management and other employees could care less it was your hard-earned money and choice.
… moreI have never had so many problems with food orders and service than I had at this location. To give them the benefit of the doubt, I assess the percentages are higher because I use to patron the location much more than others. Key term being “use to”.
A couple instances of the bad service/product:
* We went through the drive through for our order; somehow, they missed our order. After sitting there for some time without any updates, I was frustrated and asked for my money back. The young girl walked away making a very rude remark. I’ll not repeat because it was not appropriate language.
* Orders are constantly incorrect. Example in photo attached. Look at the order label and then look inside the container. Once a pickle touches other food items, you can’t get the taste off. When this happens about 25% of the time you place an order, unacceptable.
My recommendation: don’t waste your time and money. Many other food options in the area. They will just ignore your issues and concerns when you try to talk to them about it. Don’t get me wrong. There are some really good employees there, but the management and other employees could care less it was your hard-earned money and choice.
phoebe
Terrible experience. I door dashed food from here. It comes and we’re missing a meal. So i drive to Chick-fil-A walk in and ask for the order to please be remade minus the drinks. She seems unsure but says okay. I watched them bag up what i believe is my order and it appears as if there’s bagging up the old order with the new, they set it on the counter where it’s just sits. People looked at it and nothing so i think maybe im wrong and thats not mine after getting impatient i ask how long the food will be he goes looking for it and when its finally found shocker its the food thats been sat on the counter. I get to my car and check the bag and the old food is in there with the one new meal, fries lukewarm. At this point im extremely annoyed because why say you’ll remake my order like asked if you’re not going to do it? I think ya know what maybe they’re smarter than me and I’ll get to my destination and it wont be cold. WRONG. I got the kids situated and then sat to eat my’n and again shocker the fries are now cold and missing some??? Like what? but my sandwich still feels a bit warm so I’m hopeful. Oh great they only gave us 2/4 sauces we ordered great. Regardless i dig in and oop the chicken in the sandwich is starting to harden because it’s getting cold. So thank you Chick-fil-A that was delicious…
… moreElizabeth H
We just popped into Chick fil A with our kids for a quick dinner while on the road, and it ended up being the BEST surprise! It happened to be Family Night (huge bonus!), and the kids were thrilled with the balloon animals. Such a fun touch!
I also have to say, this was the cleanest Chick fil a we’ve ever been to. The team members were so on top of everything, cleaning tables immediately after guests left and keeping the whole place spotless. On top of that, everyone was genuinely friendly and welcoming.
We’re big Chick fil A fans already, but this was by far the best experience we’ve ever had. Thank you for such a fun and memorable family night! ❤️
… moreI also have to say, this was the cleanest Chick fil a we’ve ever been to. The team members were so on top of everything, cleaning tables immediately after guests left and keeping the whole place spotless. On top of that, everyone was genuinely friendly and welcoming.
We’re big Chick fil A fans already, but this was by far the best experience we’ve ever had. Thank you for such a fun and memorable family night! ❤️
M Boone
In the drive through today,
Can Chik-Fil-A stop doing this to the large combos ? These are actually mediums inside a large box. This really upsets my family. This happens 99% of the time. We will stop pulling off and start checking our bag. If that’s what we got to do,then we will. We don’t mind waiting to get what we paid for. It’s fraud that’s happening Chick Fil A. We are not getting what we paid for.
… moreCan Chik-Fil-A stop doing this to the large combos ? These are actually mediums inside a large box. This really upsets my family. This happens 99% of the time. We will stop pulling off and start checking our bag. If that’s what we got to do,then we will. We don’t mind waiting to get what we paid for. It’s fraud that’s happening Chick Fil A. We are not getting what we paid for.
ana claudia pires bezerra
Normally we always eat Chick-fil-A once a week, and unfortunately this is the only one near us, but this Chick-fil-A is getting worse and worse, they forget the straw for the milkshake, they forget the sauces, they forget the toy that comes with the children’s meal, sometimes they also forget part of the meal and we have to go back to get it. Not to mention the times that the fries are getting smaller and smaller, in a few days there will be no fries
… moreAnna Stanford
Since the beginning of this year, the food and speed of service has been incredibly terrible. I usually come in the mornings for breakfast and I have consistently received small biscuits, chicken filets, and even wrong orders in general. I don’t know what changed but this location in particular is no longer my favorite. As well, my portions for sides have been incredibly small and distasteful. I don’t know if there was maybe a change in management or something, but prior I’ve never had issues for the past five years of going to this location.
… moreSteven Rollins
I mobile ordered and it still took a while and I tried to cancel my order and The app wouldn’t let me cancel it!
When I walked in to try to get the situation figured out, there were two managers on duty. One of them wasn’t doing anything. The other one was helping another customer. I had to wait for the manager to finish with that one customer before I got helped.
And when I spoke to her, she didn’t even try to make it right she just Told me that they’ll cancel it on their end.
And I just checked my account and I was still charged for it
… moreWhen I walked in to try to get the situation figured out, there were two managers on duty. One of them wasn’t doing anything. The other one was helping another customer. I had to wait for the manager to finish with that one customer before I got helped.
And when I spoke to her, she didn’t even try to make it right she just Told me that they’ll cancel it on their end.
And I just checked my account and I was still charged for it
Kyle Dean
I’m so over this Chick Fil A. We have missing items from nearly every order we place at this location. The last 3 orders in a row have all been messed up. I’d rather spend more money anywhere else.
… moreAndrew Eldridge
How many negative reviews does it take before this corporate location takes advice from the franchise owners and changes things up!? STOP GOING TO CORPORATE LOCATIONS AND MAKE THE DRIVE TO A FRANCHISE LOCATION THATS OWNED BY SOMEONE LOCAL THAT CARES ABOUT CUSTOMERS! Never in my wildest dreams did I think I would have even the smallest negative thing to say about Chick-Fil-A, and I have been to locations all across mainland USA. My family and I have started a tradition of going every Saturday morning for chicken minis at the Cookeville location where we live and have never been disappointed, along with the several random visits throughout the week to eat. We joked our daughter was going to come out the womb as a chicken mini because of how often my wife and I ate them, and since she was born over a year ago it is one of the only places she’ll consistently eat every time we go. Not once have I ever been let down even the slightest, until I visited the Mt. Juliet location, and it seems like I’m not alone. Everybody knows that none of the locations put enough honey butter on the chicken minis, it’s almost like they use a dropper to put a drop on each one, so we always order a side cup of honey butter to dip them in. I went through the drive through here and ordered the same way I have in every single state in the southeast, chicken minis just the entree and a side cup of honey butter. The guy rings it up, I pay and pull around. The next employee hands me my bag and I check it like always because they sometimes forget, aaaand no cup of honey butter. That’s alright, sometimes they misread the comment that the worker taking orders put in and put extra honey butter on the minis themself. Nope. I ask the worker for an extra side cup, “let me ask if we can do that”. I wait and wait, she finally comes back and says they can’t. Alright well they are super busy maybe the person she asked said no without actually thinking about it because I’ve NEVER been told no when asking for a side of honey butter. I pull around, run inside where they aren’t as busy to ask the worker at the register. She asks and says “no we don’t do that here”. Well that’s crazy, I’ve been to almost 100 different locations and never heard that. I even offered to pay for it if need be because they aren’t the same without it. If the person that took my order told me they couldn’t do it then I wouldn’t have ordered here and went to the next location. The person proceeded to tell me that the reason they couldn’t and the almost 100 other locations I’ve been to could was because this location was corporate owned, they don’t do the extra things like that for customers and don’t have a button to ring it up. From what I know, none of the locations have a button to ring it up. They put in the comment section for the order “side of honey butter”, put a scoop in a cup and give it to me with the food. Extremely disappointed with the lack of effort put into going above and beyond for paying customers. Thank goodness I was just passing through for work and that this isn’t the location closest to my home, seems like some of the other disappointed reviewers aren’t so lucky to live within a couple miles of a location as amazing as the Cookeville TN location. I’m sure it goes without saying, but I will never be back to this “corporate” location.
… moreStacey Caroline
Why serve a paying customer burnt food that will ruin their meal? I don’t understand the logistics behind workers serving paying customers burnt food. My question is, would you eat this? No! I called and complained right afterwards. I was already on the highway and didn’t have time to turn around to go back to get a refund or ask if I could get another biscuit made correctly. I understand the rush, but I also know I can wait for quality food.
… more