

Full-service chain bar & grill providing hearty American eats in an informal setting.
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Applebee’s Grill + Bar Restaurant in Vero Beach, FL, 32966
Applebee’s Grill + Bar in Vero Beach, FL
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Reviews
We went in specifically for the big meal deal however we didnt see it on the paper menu. Our waitress (in training, so there was another waitress with her) came over and took our drink orders and we proceeded to ask about the meal deal. The waitress training her said its a hidden menu so you have to ask about it. She gave us about 4 options to choose from, one of them.being a bacon cheeseburger. My husband asked for his bacon soft and the head waitress said, “no, the bacon is cooked in the morning and its usually pretty hard.” We were surprised to hear the bacon wasn’t made to order but he skipped it and moved on. It took about 15 minutes to get our drinks and we were told our order was put in and would be out shortly.
Shortly turned into about 40 minutes, after we got our drinks, and neither waitress came to check on us once in that time. As we were waiting for our food, the screen on the table kiosk changed to show the many options of the big meal deal and not just the 4 we were offered. I overheard a waitress say they were at least 6 orders behind which explained the delay, but did not excuse the lack of attention to their customers. A simple I’m sorry for the delay, anything. Instead we were ignored. The food was good, what you would expect from a $10 burger, the fries were not fresh but edible. We expected a little more after such a long wait, but we ate it nonetheless. We didn’t plan on saying anything until the manager, Frank, made his way to our table to ask about our experience. We explained everything to him but his response was not at all what we expected as he simply said he would coach the hostess and waitresses, no real apology. We heard him comp another tables food right behind us who had the same general complaints, even just comping one of our meals for such terrible service would have been nice. Instead we walked out with a bitter taste in our mouths as crappy service can easily destroy a tasty meal. Definitely disappointed as eating out for us is a very rare occasion.
We arrived at 9:00 PM and immediately noticed a can of soda on the floor in the lobby. Several staff members, including hosts and servers, walked past us without acknowledging our presence. Despite the restaurant not being busy, we waited over 10 minutes just to be seated.
When the host finally greeted us, she seemed irritated by my request for a window-side table and told us, “We are closing this section for tonight.” Instead, she directed us to a table near the bar, close to another family, even though we were hoping for a quiet dinner.
Our server appeared to be doing her best, juggling bar and table service on her own, which was concerning. We ordered the Classic Combo appetizer, but it arrived cold. The mozzarella sticks were not warm, the chips were soggy, and the wings came with the wrong sauce.
For entrées, we ordered the Bourbon Street Mushroom Swiss Burger and the Whiskey Bacon Burger. Both arrived with cold, stale fries. One of the burgers was undercooked to the point of being raw and bloody. Our server apologized and offered to replace it, but by the time the new one came out, I was too upset to enjoy it. Unfortunately, the second burger was overcooked, and the mushrooms and onions were raw.
Adding to the disappointment, while we waited, we overheard the waitstaff speaking negatively about other guests. Around 11:00 PM, a large party arrived, and we saw staff scramble to open the very section we were denied earlier, only after contacting the manager.
This visit was, without a doubt, the worst experience I’ve had at any Applebee’s. I understand staffing issues can be challenging, but the level of service, food quality, and unprofessional behavior we witnessed were unacceptable.
I hope this feedback is taken seriously so that future guests have a better experience.