Bootleggers

  4.4 – 2,738 reviews   • Hamburger restaurant

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Warm, laid-back eatery dishing out hearty burgers & tacos plus street corn, cocktails & beers.

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Bootleggers Belfast

46 Church Lane, Belfast, BT1 4QN · 028 9023 3282 · info@bootleggersbelfast … Tucked away at the end of Church Lane, bang in the middle of Belfast City Centre …

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Bootleggers – Belfast Restaurant Week

46 Church Ln, Belfast BT1 4QN. Tucked away at the end of Church Lane, bang in the middle of Belfast City Centre and the Cathedral Quarter, lies Bootleggers.

Reviews

Bea Eros
Best bar ever in Belfast!! Sooo so nice, OMG that burgers!!! Like heaven beautiful…and the Blue moon beer! All the staff are very friendly, very cool place. So big american style bar, very spacious, cosy. Highly recommend!
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Chris Davies
This place was pretty busy, even on an early Monday evening. Managed to get seated in a dark corner. My order was taken quickly – I had the Big Daddy burger and sweet potato fries. Both were very tasty and well cooked. I’ve had better burgers, but I can’t complain at all. I can see why this place was s popular.
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Raquel Matos
I honestly think it’s in the top 3 burgers I’ve ever had.

Place was packed, and silly us for showing up without a reservation. We put our name on the list and were seated 30 minutes later.

I had the Argentinian burger which was great and the a simple fries to compliment whilst my friend has a classic burger and loaded tater tots. Really really enjoyed the burger and would order the same again.
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Darach McEoin
Bootleggers in Belfast served one of the best burgers I’ve ever had—the Plain Jane was juicy perfection and the chicken wings absolutely 10/10, crispy and flavorful. I also enjoyed the draft Rockshore beer, smooth and refreshing. Very happy I popped in during my Belfast visit!
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Rebecca
I went here before going to a concert and it was such a vibe. Live music, happy hour and just general good vibes. I was also there to eat. No reservations, walk in only however the venue uses Dojo to manage the queue so you’ll get a text when your table is ready. I waited about 30 mins for a table and arrived at 5:15pm on a Friday. I had the tacos which were unbelievable, so more-ish. I also took advantage of happy hour with the £5 pints. The food came out relatively quickly considering how busy the venue was. I would recommend here for small groups before an event or even for a fun night out with friends.
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Phil Coventry
Amazing food , The Plain Jane burger was one of the best I have had. The music and atmosphere were fantastic. I Would highly recommend!
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Leah
Unfortunately this has been one of the most uncomfortable and poorly managed hospitality experiences I’ve had.

On my first visit I ordered an Outcider which arrived at my table with a bug in it. When I brought it back to the bar I was told “it’s your fault, you’re sat outside” despite the fact I was sitting inside. I then watched the staff member pour the same drink into another glass and try to hand it back to me. I had to argue with the manager just to receive a fresh, bug-free drink.

Another visit for food was equally frustrating. Our food took roughly 50 minutes to arrive, despite several tables who ordered after us being served first. When my meal finally came out, it was completely the wrong order. I then had to wait an additional 15–20 minutes for the correct food to be brought out.

The way the situation was handled made things significantly worse. While raising the issue, the manager repeatedly stood extremely close to my face (less than 10cm away intimidating) even as I stepped backwards multiple times to create space. It was very uncomfortable and felt extremely unprofessional. I mentioned that she was standing a bit close, but she continued to step forward during the conversation.

Once the manager stepped away, instead of calmly resolving the situation, another staff member then came over and began arguing with me about my order as well. Being confronted by multiple staff members when simply trying to correct a mistake made the situation unnecessarily confrontational.
I was eventually given a voucher, but the overall handling of the situation was extremely poor.

The most concerning part happened more recently. I briefly stopped into the building to use the bathroom while meeting a friend who was nearby. As I was leaving and already walking away from the building, the same manager came outside and stopped me to confront me about a review I had left.

Being stopped outside a business by a manager to confront a customer about a review is extremely uncomfortable and completely unprofessional. It did not feel like an attempt to resolve anything it felt like another confrontation.

Situations like that reflect very poorly on the management of a hospitality venue and are not something customers should have to deal with.

I have worked in hospitality myself and understand that mistakes happen. However, the consistent pattern here seems to be staff *including management* arguing with customers rather than resolving issues calmly & professionally.

After multiple poor experiences and being confronted outside the building about a review, I will not be returning.

I hope this feedback is taken seriously, as no customer should feel uncomfortable simply raising an issue or leaving a review. The argumentative and confrontational approach shown by management may also explain why similar behaviour appears among some of the staff, as standards and culture in hospitality typically flow from leadership in my experience.

I wish you all the best as a business but will not be back.
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Petra Kis
The staff extremly welcoming and kind. Food is amazing. Best burgers and fries
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Tamara
Very tasty burgers, I had the one with fired Camembert. It was delicious! And not to mention the sweet potato fries sent me to heaven. Warmly recommend this place. Book upfront! I was alone and they made exception to accommodate me on one bar table.
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Johnathin faria
Good and service was so gooood!! Wanted all the food… ended up ordering too much though because it all looked & sounded so good. Highly recommend their nachos and chicken wings!!
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