McDonald’s

  3.2 – 2,127 reviews   • Fast food restaurant

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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Classic, long-running fast-food chain known for its burgers & fries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery McDonald's 29842

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Reviews

Tony London
⚠️ Update on the prejudice discriminatory visit⚠️

I did speak with GM. Honestly I’m unsure about this one.

Currently Still No response after responding to the link McDonalds sent. On November 18th I’ve called Ana in McDonalds Corporate Office. I will update after.

*I spoke with Anna. She mentioned she will get this to the owners. I will provide an update in 24 Hours.

On November 13th, 2025, I walked into this restaurant simply hoping to grab something decent to eat. Two kiosks were broken, so l stood in line behind a white female UPS driver and a gentleman. Nothing unusual.
When it was finally my turn, the tone shifted immediately. No greeting. No acknowledgment. Nothing. Everyone before me was treated like an actual customer, yet somehow I didn’t qualify for even basic courtesy. I’m still ok.
l asked a simple question about the menu, and the Caucasian cashier didn’t bother to answer she just pointed up like I was an inconvenience for even speaking. I still kept calm. When I ordered my meal and asked for it fresh and adjusted a few toppings just mayo, cheese, and pickles. I was abruptly told afterwards it would be an extra charge. Fine. I declined. Then the same thing happened with my nuggets. I asked for ranch and sweet & sour so I could mix them, and she cut me off again just to tell me that would cost extra. So, while I was still trying to sort out the sauce situation, oh yea I even apologized to her so she wouldn’t feel I was giving her a hard time. Instead of professionalism, she launched into a rant about their front and back-of-house procedures and information nobody asked for. She acted as if my order was some kind of disruption to her day. An African American manager stepped in to adjust the prices, but even before I could pay, the cashier found something else to talk about. She noticed my unbranded cup. She made sure to tell me l wouldn’t be allowed free water and would have to pay for a cup. Fine again. I declined. Here’s where the disgust truly set in….The UPS worker “the white woman” ahead of me and the gentleman ahead of me both returned to the counter once their orders were ready. I watched this same cashier hand them, extra toppings extra sauces, and even gave the man a free tall cup so he could fill it with whatever drink he wanted. Everything I was told I had to pay for …they received “$FREE99”, without
hesitation, without attitude, without a single word about charges. She did it openly, right in front of me, as if the double standard was normal. As if I wasn’t supposed to notice.
When I brought it to the manager, it felt like the concern evaporated in the air. No seriousness. No urgency. No accountability.
And to make the atmosphere even more disturbing, another employee in earshot started shouting out racially insensitive comments “African American giga boo.” I still don’t even know what that’s supposed to mean, but the hostility behind it was obvious.
What I encountered in that store was blatant profiling, prejudice, and a complete lack of respect. Not just poor service discriminatory service. The kind of treatment that lets you know exactly how they see you the moment you step to the counter.
Before someone from corporate sends me the usual canned response telling me to follow some link and file this somewhere else, try reaching out directly. What happened here was unacceptable.
#Disappointed
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Lalo Rios
i went for breakfast i orderd 9 bisquits so i asked for 9 coffees and they refused to sell me coffee. because mcdonalds is not starbucks to be selling coffee the employee said. so they refused to sell me coffee.
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C. Ryles
If corporate McD’s knew how shitty the service at this McDonalds actually is, they would likely hire an entire new management team. Due to proximity & my friend’s absolute love for McD’s, I frequent this location. I have not once received my order as it was ordered. I have not once received any of the sauces or dips that were requested. They don’t seem to know what a napkin, even if you ask for one. They almost never have shakes I know none of them ever do, but that whole scenario is bogus. McD’s would not be complacent if they were aware of the number of alleged broken machines they have in “service”) They do seem to be able to use their cell phones far more efficiently than the registers. I personally don’t eat McD’s, even if someone else is buying, anymore due entirely to their lack of valid customer service at most stores.
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Maurice Brown (Lt. MB)
It’s the kids that keep us consistently coming here. They don’t mind wasting our time. It doesn’t matter if you use the app, drive through, Uber eats, or just eat in the restaurant, more than likely you’re going to have to wait longer than you expected, and there’s a possibility that your food is going to be wrong. It’s not just this store, it seems to be in McDonald’s post orders. I’ve left so much money on the table going to this restaurant, that I stopped complaining about wrong or missing items. NEGL, I ordered a steak egg and cheese bagel with a sweet tea. I pull up to the drive-thru window, and they give me two burritos and an orange soda. I’m the only person in the drive-thru here. I didn’t even know they sold burritos. She swore it was mine, but I don’t like burritos. Who did you hear out there? I think it’s kinda part of the experience I mean, if I ordered through the app 30 mins before I arrived, which means you had time to review the message, why I had to pull over into spot number 2, and wait 15 minutes just receive the wrong order? ‍♂️

There’s a high probability that your delivery order will be canceled mid delivery, or as they reach your location. Those were fun. I really hate to have to cook after I paid for delivery that reached my house, and canceled before I got it. This was after an almost 3-hour wait. I understand driver emergencies, but all the drivers except two. A couple of the orders got canceled, and they didn’t even tell the delivery driver. The driver called me like I did it. We both were confused. Man I’m dead

The people in the restaurant are genuinely friendly, but they seem to be on edge a bit. One wrong move, they might take it out on you So give them some grace. They are working in a food desert, so they are a part of the community, and very appreciated. I never ever argue with people who are working. Let them work, let them live. Everybody has an issue. I won’t take it out on the McDonald’s people. Maybe that wrong order is a chance for you to gain a new experience, and receive a more expensive order with something new to try. However, come on man!

*Edit

Try it again to make sure it’s not a fluke. Here’s a quick list:
– Plain cheeseburger ordered, but obviously had pickles ketchup mustard and onions scraped off.
– finger was poked through the bottom buns
– buns were stale. (Didn’t need bread anyway, but really )
– still had onion fragments they had missed
– cheese was more on the package than on the burger
– left a soggy gelatinous pickle clinging to the bun

Not upset, kinda expected nonsense, and received it.
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Juan Pablo Delgado
I had a disappointing experience with this McDonald’s location regarding an order substitution. I initially ordered an Egg & Bacon Bagel, but was informed they did not have bagels available. I then asked specifically to substitute the order with two Steak & Egg Biscuits and one Sausage McMuffin, which matched the total amount I had already paid.

Instead, the staff decided on their own to give me only one Steak & Egg Biscuit and one Sausage McMuffin, which is clearly less food and less value than what I paid for. When I brought this up, the manager stated that what I received was “enough” and refused to adjust the order or provide an equivalent replacement, keeping over $3.00 of the amount paid.

The lack of bagels was not my responsibility as the customer, and I believe substitutions should reflect equal value, especially when the customer clearly communicates their request. Unfortunately, this situation was handled poorly, and customer satisfaction did not seem to be a priority.

I hope management reviews their substitution and customer service practices to avoid situations like this in the future.
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Robert Gardner
This McDonald’s makes the dmv look fast. Ordered a 10 pice and waited over 40 mins for it. Why? I’m not sure I was hoping they would eventually ge my order but nope. They act like I’m the stupid one holding the receipt saying I paid but never got the order. All I can say wow great work. My expectations for fast food have been lowered even further.
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Kennedy Lucks
This store is absolutely nasty, the shift through 3-10 the crew trainers i seen is very unprofessional, the short manager she’s rude so is the other short manager with braids they treat people like they just someone bothering them it was this light skin girl and oversize girl that be bagging food up all i hear while waiting for food is them talking about the new crew members, If this is how you manage your employees and you accept this behavior then this is unacceptable y’all are not the president, Managers treat the employees differently then they treat the crew members and the restaurant is never clean, Rude to customers like its not their job. But this is my experience at this unprofessional restaurant .
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Madison Crunkleton
I’d urge everyone to avoid this location. I’ve given it multiple chances and each time, I’ve regretted it. Not a single employee on drive through has enough common decency to work with the public. My last experience when I asked for an additional sauce (since they usually never put them in the bag) she told me “That’s 25¢.” They’ve tried to charge additionally for straws as well, knowing half the time you can’t even get one in the bag.
I’ve tried really hard to be lenient with this location but it’s really disappointing when everyday for them is a bad day. At this rate just close this location, it would be doing beech island a favor.
You KNOW it’s bad when the manager has her personal number posted on the outside for comments.
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Ciera Perez
Second time coming here in the last few days and they are seriously slacking on the fries! Both times I ordered a large and this is what I get
I go through drive thru and they are so quick to get you out, I’m just ready to grab the food and go
I get home and both instances-this is what the large fries looks like (pictured)
NONE were eaten on the way home
The disappointment I experienced when I got home and see the fries that I paid for to get a large were not all there….
And I also ordered a hot fudge sundae…they hand it to me with the ice cream and fudge flowing off the top of the cup with a lid that does not fit the cup
I drive out of the line and it immediately is dripping off the sides and onto my lap and seatbelt
Had about 2 napkins in the bag that were not helping at all
Do better, McDonalds
I expect to get what I pay for and this is unnecessary
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Angel Torkkola
Oderd my food inside and it sat behind the counter for a hour I asked about my order several times with receipt in hand and was told I never ordered anything finly spoke to a manager and found out my order was marked as a doordash order than my drinks and sauce was missing thay charged me for more even when my receipt clearly says it’s on the order even when I showed them it wasn’t there
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