Tony Depaul
Ordered 3 roast beef sandwiches, an order of poppers, curly fries and 2 drinks. I went thru the drive thru and when I got to destination, I had no sides. I tried calling, but no answer after 15 rings. So out of the $30 order, I got around 2/3’s. They also didn’t know what a sugar free was..
… moreTheodore DeCesare
Went through the drive through. It was open even though others closed for bad weather, thus good help, reliable staff. My sandwich seemingly had more beef than others I’ve been at… it may not be protocol to give extra, or scale broken, but for what it likely cost in product, they’ll more than likely recoup it plus for those of us that will be stopping and patronizing this establishment again
… moreJennifer Davis
It was clean. We ran in for lunch. We each had beef and cheddar with curly fries and tried the steak bites and they were just soso, we wouldn’t get them again.
… moreMr. Washy.
The restaurant was clean.The staff was courteous and prompt.Our food was delivered quickly and the arby’s fish sandwich is my favorite fast food fish currently.
… moreAmy Thomas
They didn’t give sauce even after being asked multiple times, fries were cold, food overall was not good. Haven’t been here in years and probably won’t ever go back. Food is too pricey to be so gross.
… moreAnna D
Sat in drive through starting before 1030. It’s now 10:39. Just stopped taking orders I guess.
… moreM D
Great customer service…My food was delicious and fresh along with my first pickle lemonade. Thanks so much for making my(our) first experience at this location a good experience. The manager was a great example in showing true customer service, excitability about the products and friendly. Thanks much
… moreSardor
The workers there were doing their work tasks and etc then me and my family were talking in a foreign language and the employees started laughing. I’m considering escalating to corporate. I’ll never come to this location ever again.
… moreKurt Latray
Arby’s, like every other fast food player in the game, has taken to promoting online sales. About 4 months ago I went to Arby’s and struggled through a transaction with the app. I have not been back since that circumstance, due to the rough transaction. The other day I ventured into an Arby’s to try again. This transaction was not much better. The app is particularly glitchy. On top of that, no one in the ” store” knew how to operate the app. After 20 minutes of fiddling around, I was able to finally place an order. I stood near the counter waiting for the order to be filled. I was advised that due to the online ordering glitch, my order would not be started for another 15 minutes! As I stood waiting, I saw an order prepared and begged. It was left on the counter, not put in the pickup area. I continued to wait. 7 to 10 minutes later, someone realized that that was my order, which was sitting there in the wrong place with everyone ignoring it. It took another employee more than 5 minutes to make the shake that I had ordered to go with the other food. By the time I got my order it was well below room temperature! There seems to be a huge disconnect between the “pencil neck” code writer, sitting in a windowless room, in India & the in-person staff at the restaurant. There was no sense of urgency or need to resolve the issues on their part (DDSS). They simply turned my struggle away as “we don’t know anything about that app thing”! I definitely had no sense that the person I was talking to was interested in helping me resolve the issue. There wasn’t any displaed interest in helping me make a purchase of food from them. They were just filling a time slot and the fact that technology was cutting us both off was my problem! I perceive that I am witnessing the classic betamax versus VHS blunder, in real time. Beta had a far superior system. Their audio and video quality was 10 times better than VHS. Beta failed to properly promote their Superior product. VHS which was junk, went nuts, on advertising and eventually killed beta. Arby’s disconnect between concept and implementation will eventually bring the roof down! At that point, the dozen, bored &/ or indifferent employees will stand perplexed by their sudden unemployment! You didn’t build The better mousetrap! Or even the same mousetrap as your competitors. You just built a more complicated frustrating mousetrap that doesn’t work! The engineers & the end users have no way (or interest ) of communicating with one another. One cashier said, “a lot of people struggle with that App…”. So apparently, I’m not the lone idiot. The old exchange of “burger(s) for dead presidents” , worked for > 200 years. “If it ain’t broke don’t fix it!”
… moreMatthew Woelfle
Of all the local fast food outlets, this one is consistently staffed with well-trained employees and is kept clean and neat. In fact, during my last visit I overheard the manager on duty telling the staff to pay extra attention to those areas of the kitchen that are visible to patrons in order to make a good impression.
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