Mamie Zembal
Ordered the bigger plate that comes with 3 entrees and one side. I got half noodles, half fried rice, mushroom chicken, honey sesame chicken and string bean chicken. All of which was warm and delicious! Came to $14.25.
Service was awesome as well
… moreMonika j
I had a very disappointing experience at this location, mainly because of the manager’s behavior.
I live in Burbank and I am a regular customer. I often come here to buy lunch or dinner, so this was especially upsetting.
When my food was being prepared, I ordered sweet chicken and beans. The employee who was filling my plate barely put any chicken and mostly added onions and beans from what was left at the bottom. I politely asked if she could please add more chicken. Instead of correcting the portion, she removed some onions and beans and did not properly refill the plate.
At the register, I asked the cashier to include chopsticks, but when I got home, there were no chopsticks in the bag. When I opened my food, it was even worse — there was almost no sweet chicken at all, only broccoli that had been mixed in from a previous batch.
I returned to the store to show the food to the manager, Isabel. Her behavior was extremely rude and unprofessional. The way she spoke to me as a customer, especially in front of other customers, was shocking and unacceptable.
This is not how customers should be treated. I genuinely expect management to address this issue seriously. At the very least, managers and staff should be trained to communicate politely and professionally with customers, especially in front of others.
I hope this feedback is taken seriously, because I usually enjoy coming here, but this experience was very disappointing. NEVER GO BACK AGAIN BECAUSE OF HER.
… moreI Love Food Coma
The Service: Super efficient! The team works like a machine. Very little wait time.
The Food: Good portion for the price. I prefer more entrees because each additional entree only extra $1.6 each.
The Parking: Large Plaza parking
There are both indoor & outdoor seating.
… moreY Os
The staff here are wonderful, very friendly, polite, and patient. They even gave us an extra fortune cookie!
… moreCecille Ryun
Today August 16 I ordered two big plates, one is fried rice with noodles and beef broccoli and teriyaki chicken. That’s for my daughter, ended up with orange chicken and chicken with string beans. And the second one is for my husband, orange chicken and string beans Employees don’t pay attention what customers requested and I ordered side of chicken teriyaki ended soft with juicy..
… moreMiguel Esteban Luevanos
Remember during covid 19 back in 2020. Wassup with that Beijing beef. I ain’t got no beef with Beijing though. I love panda express. This location has always been amazing. I only lowered one star on the food because of that no Beijing beef during covid 19.
… moreMatthew Jones
I would rate higher except it’s location is only convenient if you’re shopping at the empire center. Getting to, in and out and even through the shopping center is a pain. Then the drive thru lines are so backed up that they use cones to take away parking spaces tk extend the drive thru line so it doesn’t back up the thoroughfare. Picking up online/mobile orders isn’t great either. I was waiting at the register for at 3-5 minutes before someone helped me let alone acknowledged me. I understand if you’re busy, you have to wait. But when you help 4 people pay for their order then ask how I can be helped? That’s excessive. I have paid already, I just want to pick up my food so I can go home and eat it. If I wanted to wait I wouldn’t have ordered online. The food was ok, would have better if it was warmer. Orange chicken was sweet with some spice. As usual, too much flour. The fried rice was standard, at least it wasn’t dried out. The hobey walnut shrimp as ok, not fresh but not old either. Why is the portion small for a premium item? I paid extra but I get less?
… morePeter Xaymountry
I stopped by this Panda Express today to use my T-Mobile Tuesday coupon on the orange chicken bowl. I was already in the Burbank Empire Center when I placed the order through the mobile app. I parked closer to Target so I just had to walk to Panda. This Panda location has a drive thru and it does get busy so be aware. If you park in the spots near the place then you might get stuck. When I walked inside the place, they weren’t that busy at all and my order was still being made. It didn’t take long for it to be down and they don’t give you a lot of orange chicken in the bowl. I think it’s standard at all Panda Express location which is sad now.
… moreR A
Everytime i try to give this panda a chance they don’t fail to disappoint. I just stopped by the drive thru the get a bowl of white rice and sirloin. Literally no meat! None ! The rice, hard. My number one mistake is thinking they’ll do better. My second mistake is not checking the bag right in front of them. That’s crazy!! And the dam sirloin is extra . The only reason why I won’t go back is because I already got back home . Do better. Y’all aren’t cheap so give people what they pay for.
… moreJah “Real People The Internet” Healer
This Panda express’s new this was the first Panda Express that I went to that there was actual construction going on in the parking lot but it was interesting because I still enjoy. I didn’t let a few tons of bricks get in my way to eat that delicious Panda Express meal . There’s nothing like sharing a bench style seat for someone you don’t know it makes the hold american-chinese experience very humbling. But overall I will still come back to this restaurant they were friendly smiles and there was also police there that made me feel very secure.
… more