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Platter’s Chocolate Factory, located in the historic Wurlitzer building between Niagara Falls and Buffalo, New York, has been crafting specialty chocolates since 1938. A visit to our location will include multiple viewing areas where you can see our candy making processes; from whipping a batch of sponge candy to pouring molded novelties, and sea salt caramels running down our production lines. You can enjoy treats from our Coffee Café, Ice Cream Shoppe and Chocolate Store, while relaxing by our fireplace, factory viewing area or outdoor patio. We welcome guests from across the globe to share in a Western New York tradition.
Address and Contact Information
Address: 908 Niagara Falls Blvd, North Tonawanda, NY 14120
Phone: (716) 693-5391
Website: http://www.platterschocolates.com/
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Reviews
Julie Jernigan
***Edit to add that they sent the exact order back to us and prepped It with more ice packs which was very nice of them. They’re still a favorite to us.
My husband grew up visiting family in North Tonawanda every year, and Platters is a beloved place to him and his family growing up. We live in Georgia, and he still places orders all the time since he doesn’t visit anymore, and the quality is always great. Still is. This time (and I know it’s summer and hot) the chocolate came mostly melted. There was only one ice pack, and it was melted and hot to the touch when we opened it. The box was filled to the top with our order, so it seemed like they couldn’t fit another ice pack in it. We contacted customer service to let me know, and have received nothing back. We usually make orders and give them out as gifts, so we were upset to find them melted. We saw it shipped out on a Friday, and it got to us on a Wednesday I think through USPS where I took it directly from a mail carrier hands (I was home that day). Those trucks have no AC…so for the price we pay in shipping I just thought there should be a few more ice packs or thought into a package for a July shipment to Georgia. I guess we just can’t order unless it’s winter, which might have to be the case.
… moreMy husband grew up visiting family in North Tonawanda every year, and Platters is a beloved place to him and his family growing up. We live in Georgia, and he still places orders all the time since he doesn’t visit anymore, and the quality is always great. Still is. This time (and I know it’s summer and hot) the chocolate came mostly melted. There was only one ice pack, and it was melted and hot to the touch when we opened it. The box was filled to the top with our order, so it seemed like they couldn’t fit another ice pack in it. We contacted customer service to let me know, and have received nothing back. We usually make orders and give them out as gifts, so we were upset to find them melted. We saw it shipped out on a Friday, and it got to us on a Wednesday I think through USPS where I took it directly from a mail carrier hands (I was home that day). Those trucks have no AC…so for the price we pay in shipping I just thought there should be a few more ice packs or thought into a package for a July shipment to Georgia. I guess we just can’t order unless it’s winter, which might have to be the case.
Jen Usiak
THe BEST Orange Chocolate AND the BEST Sponge candy in WNY. My daughter loved O. Sponge Candy and asked people for it for Christmas so we had a North to Southern Western New York tour over the years and they have the best, most crisp sponge inside and melty smooth chocolate on the outside. Plus having an Ice Cream Shop on one side, the Chocolate Shop on the other side, an Espresso machine for coffee drinks AND still watch things being made when in production and you walk and look into the windows. Beautiful and in good weather, covered outdoor seating.
… moreMercedes Snyder
I cannot say enough about this place. If I could give this chocolate factory and all of it’s employees 100 stars I would!
The food, the drinks, the candy.. everything is top quality and they don’t miss on anything. Everyone we met and interacted with – Heidi, the girls making the coffee, Candy at the candy counter.. everyone was so friendly and knowledgeable.
Even if you’re just driving through Buffalo, stop by here, this place is so special!
… moreThe food, the drinks, the candy.. everything is top quality and they don’t miss on anything. Everyone we met and interacted with – Heidi, the girls making the coffee, Candy at the candy counter.. everyone was so friendly and knowledgeable.
Even if you’re just driving through Buffalo, stop by here, this place is so special!
Andrew Lee
The Toasted White Chocolate Mocha at Platter’s Chocolate Factory was good. It had the right amount of sweetness for a good mocha 🙂
… moreZack Schneider
Some places smell like memories. Platter’s Chocolate Factory is one of them. The moment I walked through the doors, I was wrapped in the warm scent of melted chocolate and roasted nuts—it hits you like a hug from your childhood. If you’ve never been, let me paint the picture: it’s part candy shop, part café, part chocolate museum, and 100% worth the trip.
Located in North Tonawanda inside a beautifully restored Wurlitzer Building, Platter’s is as much about nostalgia as it is about indulgence. The space is open and airy with huge windows that let you peek into the factory floor itself—yes, they’re actually making chocolate right there behind the glass. I watched as ribbons of caramel were hand-poured and chocolate-covered pretzels were lined up like soldiers ready for duty.
But let’s talk chocolate. Platter’s is famous for its orange chocolate, and for good reason. It’s creamy, rich, and has just the right citrus zing without being overpowering. I grabbed a box of orange chocolate sponge candy (Buffalo folks, you know what I’m talking about), and it honestly didn’t last the ride home. Their peanut butter cups are also next-level—perfectly balanced with that homemade texture you just don’t get from big-brand candy.
There’s also a full-service café right inside the shop, serving coffee, espresso drinks, milkshakes, and even ice cream sundaes. I ordered an iced mocha made with their house chocolate syrup and a warm chocolate chip cookie that tasted like it just left grandma’s oven. If you’re going with kids (or just have a sweet tooth like me), be warned: you’re not leaving without a bag full of goodies.
One of the most underrated parts of the experience? The people. Everyone working there was friendly and clearly passionate about what they do. One of the staff members took the time to walk me through some of the more unique offerings like chocolate-covered bacon and bourbon-infused truffles (yes, I bought both).
Tips:
– There’s plenty of free parking.
– It’s a great rainy-day activity for families or even a fun date spot.
– They do factory tours if you call ahead or go with a group.
– Around the holidays, they really go all out—think chocolate Santas, Valentine’s hearts, and Easter bunnies the size of your head.
… moreLocated in North Tonawanda inside a beautifully restored Wurlitzer Building, Platter’s is as much about nostalgia as it is about indulgence. The space is open and airy with huge windows that let you peek into the factory floor itself—yes, they’re actually making chocolate right there behind the glass. I watched as ribbons of caramel were hand-poured and chocolate-covered pretzels were lined up like soldiers ready for duty.
But let’s talk chocolate. Platter’s is famous for its orange chocolate, and for good reason. It’s creamy, rich, and has just the right citrus zing without being overpowering. I grabbed a box of orange chocolate sponge candy (Buffalo folks, you know what I’m talking about), and it honestly didn’t last the ride home. Their peanut butter cups are also next-level—perfectly balanced with that homemade texture you just don’t get from big-brand candy.
There’s also a full-service café right inside the shop, serving coffee, espresso drinks, milkshakes, and even ice cream sundaes. I ordered an iced mocha made with their house chocolate syrup and a warm chocolate chip cookie that tasted like it just left grandma’s oven. If you’re going with kids (or just have a sweet tooth like me), be warned: you’re not leaving without a bag full of goodies.
One of the most underrated parts of the experience? The people. Everyone working there was friendly and clearly passionate about what they do. One of the staff members took the time to walk me through some of the more unique offerings like chocolate-covered bacon and bourbon-infused truffles (yes, I bought both).
Tips:
– There’s plenty of free parking.
– It’s a great rainy-day activity for families or even a fun date spot.
– They do factory tours if you call ahead or go with a group.
– Around the holidays, they really go all out—think chocolate Santas, Valentine’s hearts, and Easter bunnies the size of your head.
Tony G. (Maintenance Guy)
Great chocolate! Beautiful, display, store and factory. Huge selection. This was an experience. Lots of fun. They’ve got dining in. Lots of seating. Lokked like a cafe separate but adjacent to the store and factory. TVs, a fireplace. Stunning architecture at the Wurlitzer in North Tonawanda. Plenty of parking. Very well managed. Outstanding service. On top of all that there’s beer breweries on both sides of the store. It’s really amazing!
… moreJeffrey Dick
An historical chocolate factory with great history. We met Justin, a worker there, who gave is some great history and current facts. Also received samples of sponge candy and orange chocolate. Justin kis very knowledgeable and fun to listen to.
… moreNahal Malik
Last night I ordered a classic hot chocolate and my husband got an almond butter crunch latte. We love trying new coffees. From the bean of Columbia to the Arabica bean of Yemen. we were severely underwhelmed. I can’t imagine having ordered anything extra. It just didn’t taste rich or flavorful. Just a hot drink with some water. Probably won’t be back again unless they were having a bad day
… moreAly Mcilhenny
Beautiful, and wonderful drinks! I hardly get any sweets there (except their AMAZING cake pops) because their coffee and bubble tea is incredible. And please, give the kind man who always says “God bless” to every customer a raise! Very sweet
… moreSean Friggin Martin
This place is awesome! No matter whether you came for iced cream, delish sweets or food, it does not disappoint! The environment/ambiance also has something for everyone… Tvs & sporting events in em, regular, as well as lounge type seating… Portions are excellent, staff is friendly… Can’t lose going here.
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