Buckeye Mike
We generally order on app. hoping for the food to be ready for pick up when we get there. Always end up sitting in the stall for like 15 minutes… I’ve griped it and the “youngster” in charge had no interest, zero customer service skill… This last time in, the food was brought out shortly after pulling into the stall. Pleasantly surprised. That’s why I’m giving 5 stars…
… moreGiselle Mendoza
You can’t be serious. Fire whoever is working nights and do better. Never again!
… moreLisa Tarter
I can’t even rate them. They don’t even deserve 1 star in any of the areas! We pulled in, placed our order, then waited nearly 30 minutes for our food that never arrived. My husband got out and a person was just coming out to take our payment. He said “your food is ready” Noone else was there! The parking lot was empty! 30 minutes! There was nothing going on so no reason for such a long wait. We left. Service here is always bad but this was beyond! We went to KFC instead!
… moreYvette M
I visited this Sonic in Buckeye on 9/27/25 and placed an order of about $40 while parked with my family. We waited 45 minutes with no updates or service, even though several other cars were also waiting. I pressed the service button multiple times—no response. I even got out of my car twice, but no one came out or acknowledged us.
There were three employees working, and while the drive-thru moved slowly, the parked customers were completely ignored. After four attempts to get someone’s attention, we finally left without our food. This was by far the worst customer service experience I’ve had at any Sonic.
And Sonic, please don’t reply with the same generic message asking to “escalate to the franchise owner.” This location clearly has a serious ongoing service problem—just look at the other reviews. Why not take action and file complaints on behalf of all these customers? People post reviews like this to warn others not to waste their time or money.
This franchise is making Sonic as a brand look bad, and it’s disappointing that such poor service continues unchecked.
… moreVanessa Mendoza
Ordered today on the app. Went to the location in buckeye AZ and received our food 15 minutess after the promised time. Once we drove all the way Home we noticed we did not have all of our food. We called the store on our way back and the phone continued to ring with no answer. We pulled into a bay and let them know we didn’t get our whole order. He said sorry and we continued to wait. 15 minutes had gone by and I pressed the button again and he asked what I would like to order? I explained again I was waiting on my order they forgot. He then asked me what I ordered. I believe He forgot about me. As we waiting another 10 minutes I pressed the button again and he said they are stilll working on my order. After waiting a total of 33 minutes they brought us our 2 burgers they had left out of my original order from an hour ago. Once we get home to finally eat we noticed our 2 burgers were very cold and 2 long hairs in one of our cheese burgers. Very upsetting after a long day of work and was expecting something quick for dinner.
… moreHannah Kennedy
Waited over 5 minutes for someone to answer the button, the guy took our order. We sat at the stall and waited for 20 minutes for three drinks. We pushed the button to get an update on our order…. They didn’t even have it.. I don’t know how you take our order, and then just “don’t have it.” I made my fiance pull into a stall because the drive through usually takes forever. Jokes on me lol.
Update: re put in our order. Waited another 25 minutes. Still no drinks. I understand if they are short staffed or something, but we literally just wasted almost an hour.. sitting at a sonic stall waiting for two milkshakes and a slushie. We just left without getting our order because I couldn’t take it anymore.
… moreSusan Hunt
Rancid tasting onion rings, overcooked just horrible. And saturated with rancid oil.I threw them away.. Never had such bad onion rings at a sonic!! usually they’re always perfect. Also, the burger was supposed to have lettuce. And pickles and onions. I paid .37 cents for that lettuce, no pickles added and 4 bits of onions?Two pieces of lettuce is not lettuce!! it didn’t taste good either.. soggy and old tasting.. and today my stomach‘s upset for eating it…☠️ must I go on!?well there was no fruit in my cherry limeade either. when I called to talk to the manager, she didn’t wanna hear what the problem was or was concerned to fix it. She just said bring my receipt and it would be replaced. I want to refund. I didn’t want to come back there ever…..
… moreTroy Tarter
I give them absolutely 0 stars!!! After pushing the button we waited 10 minutes before anyone even spoke spoke to us. We ordered 2 meals (simple) and then waited 30 minutes. I finally got out of the car to go find out what’s taking so long and was met by someone with a receipt. I asked what’s taking so long we’ve been waiting for 30 minutes. He proceeded to tell me that the food was ready he just needed to get paid first. I asked why didnt he bring out the food like usual and then take my card to go get payment
He said they’ve never done that and proceeded to argue with me. So we left… now not only did they loose business but they had to waste food and drink. And lost money. Absolutely horrible experience!!!
… moreDaniel Contreras
I’ve been coming here for 6 months and get disappointed. I have to wait for so long in drive through(usually 20-30 minutes). The food is okay for a sonic but just the wait and service alone i give it a 2 star.
… moreAbby Williams
Waited 30+ minutes for our food with 3 other people parked and like 5 in the drive-through. The food had finally said it was on the way, and after 10 minutes they would not answer when I pushed the button. They were extremely rude when we went up to the front to ask where our food was. Never have good experiences at this location. Would not recommend.
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