Shirl Townsend
We went through the drive thru and ordered gizzards that we requested not be cooked hard. We waited in line for 15 minutes and assumed this was because they were cooking them fresh. I also ordered a two piece combo . The gizzards were so hard there was no flesh on them, only crust. The two piece was luke warm. We live too far to go back and ending up throwing them out. I will not be returning.
… moreTyson
I’ve been coming to this chicken express for about 15 years and this is the first time i have ever received such a disappointing meal. As expensive as chicken is, i cant believe they would give me nugget size pieces. 3 of the tenders were about half the length of a usual tender and the other 4 were more nugget size, shorter than the palm of my hand. Complete waste of money. Not to mention i get the 7 piece just so i have more to split with my toddler so thanks for ruining our dinner.
… moreShannon Porter
This is the worst Chicken Express ever!
Waited in drive thru line over 20 minutes for Chicken livers. After I get the receipt, it’s shows 6-8 minute wait, NOT!!
Livers were overcooked and hard.
Sweet tea was not sweet at all. Cup of gravy only 1/2 full.
Needless to say, I will never use this location again.
Called to complain the next day, and the rude general manager said bring back the food and receipt and I’ll remake the order. No way I will ever go back.
… moreYurei complicake
Chicken could’ve been cooked longer. Bad/ fatty cuts of meat. Okra was cooked too long. Card machine wasnt working. Took forever when we were the only customers there.
… moreSteven Reyna
The food was hot and fresh. Great customer service and a clean facility other then the restrooms. I believe with the little more coaching on the importance of a clean restrooms, they’ll have it on point.. Thanks Guy’s…. we went back today for there new grand opening and it looks amazing.. 🙂
… moreVeronica Fuentes
Ok, so I asked for extra ice and didn’t get it. I asked the young lady to please give me extra ice. She takes my drink and comes back with what seems like less ice. Take a drink, and even the lemonade is warm. Get home, my roll is all smashed, and the Mac and cheese has no flavor, runny, and it seems like it came right out of a box. Reminder of why I don’t eat there. But the ice is good, if I would have gotten extra ice!!
… moreJasmyne Nelson
This place is a HUGE disappointment to the city of Seagoville! I’m mad at myself at this point because I kept having faith that they were just having “off” days! This time, I finally see that this place can only be as good as the management! I reached out to the owner of this location multiple times with NO response whatsoever! The manager is a young, arrogant, so-in-so that has zero consideration for the customer. To make matters worse they hire young folks with no work ethics who literally just state to the customer, “I just work here!” I am so over supporting this local business. Like others have noted, I am sitting here in the drive-thru watching every employee visible, eating and drinking the products WHILE ON THE CLOCK!!! I have tunneled people to drive to this location, bypassing others because it USE TO BE A++++! Not anymore… It has become straight trash and I want to make sure that all that mention wanting good chicken to me, know to keep on pushing pass this Seagoville location!
Pictures are to show the sorry excuse for chicken tenders we were given, along with the overcooked, dried-out fries. The fresh fries were the replacement after being confronted and they weren’t even a full order ! 30 minutes at the drive thru window because our orders were such a disgrace!
… moreBill Koleszar
Ordered catfish. When arrived it was pale.tried to eat the underdone rubbery fish. I couldn’t eat it. Took it back to the counter and told them I was disappointed. The counter person just looked at me with a blank look. He offered nothing, so I walked out.
… moreDerwin Hollins
Came here this past monday to get food for my kids.. lady was very talkative, had me smiling and grinning showing my teeth.. Then she gasp and said did you see that car! It had a big gorilla on it showing its teeth going thru the drive thru.. i went to look, i never saw any gorilla on a car showing its teeth..I think she was talking about me.. SHES SUPER RUDE, AND SLICK ABOUT IT! I COULD BE WRONG..BUT I DONT THINK SO
… moreMike Roberts
Was told 15 minutes for tenders and after over 30 minutes they tried to hand me the wrong order. Then when they handed me the correct order it was missing one container of gravy and the other container was spilled all over the bag. Window person said we should probably be compensating you but I’m just an employee. Called to speak with mgmt. No apologies, just hey drive it 30 minutes back and we will switch it out.
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