Ryan McDonald
So, this just happened. My wife orders a pizza from our favorite pizza place; Marcos. The order was placed at 6:17P with an estimated arrival of 6:54P. The app stated that at 7P the pizza was otw. At 7:18P, I called and spoke to a manager, William who said initially said the pizza had been delivered and asked what was my issue. I explained that we haven’t received it and then he says oh the drivers there now. You’ve probably figured there no driver anywhere in sight. Then William says oh we left notes on the account to have the pizza dropped at my door and that’s what was wrong. Correction William, we left no such instructions to do so. Then surprisingly, William says oh it hasn’t been delivered yet… , let me call the driver. After being on hold for 5m, William returns to tell me the driver should be pulling up. That he’s new and took the pizza to the wrong address. Then he says he had to come back and get it and he’s issuing a complimentary dinner to us. Finally, the bell rings! It’s the driver, who immediately apologizes for Marcos being short on drivers. I take the order, but wait… William said he took the wrong pizza to the wrong house. What a surprise to us, we open the box and there’s Parmesan sprinkled on the pizza and throughout the box, not to mention there’s a slice pulled away from the pie. The salad is in a bag, with the lid off completely (could’ve happened in transport) not my call. This was absolutely the worse experience and lack of accountability, extreme carelessness and dishonest service I believe I have ever experienced. I hardly make posts but I felt it’s in the best interests of my neighbors and community to know this occurred. If I could’ve created this post with “zero stars” it would’ve gotten that. Extremely disappointed Marcos
… moredebra d
ALWAYS OUTSTANDING CUSTOMER SERVICE…DELIVERY SERVICE IS AMAZING. GREAT FOOD AND PRICES.. AMARI IS AWESOME CUSTOMER SERVICE YOU ALL ARE BLESSED TO HAVE…SO GREAT TO SEE IN THESE CRAZY TIMES…P.S. PLEASE ACKNOWLEDGE THE OUTSTANDING TEAM…THANK YOU SO MUCH… Went in yesterday afternoon Christopher is a great Blessing to your Company. Great Customer Service and Care for every customer that comes in I went in on August 13th This location is the Best. I am so Thankful for the Amazing Customer service and I Pray that you Recognize Outstanding People that you have Working at this location. Thank you so much and God’s Blessing to these Awesome people. Chris and Ivey Are Outstanding..Today is November 1st went In Chris and Ivey Wow Always Amazing Customer Service and I am praying that you Recognize Outstanding People in this Crazy world we are living in…Thank you
… moreLisa Louiie
I love the pepperoni cheese bread!
This location really appreciates the business thank you so much!
… moreJeff Smith
Ivy and Ashley are awesome!!! I drove over 3 hours to Road Atlanta. Called the Braselton location. They said I was out of their delivery zone??? Said to call Flowery Branch location. Ivy couldn’t believe they told me to call her store. Nonetheless, she took my order and Ashley delivered it (even called me to say she was about 7 minutes away).
This is Petit LeMans week, over 100,000 spectators this week. HUGE mistake by the Braselton location. I have already told 15 people to order from the Flowery Branch store.
Spread the word, call Ivy’s location!!!!
… moreAP G
Under new management!! New owners are great !!! Good service. I could not wait to get home. Started eating my pizza in car as it was smelling so good. I could not resist. So good!! Great taste. Fresh food ! Store was clean and well organized. Will go back for sure. I love their brownie as well as sandwiches!!
… moreS.H. H.
Ivy definitely is the best!! Hands down she made the experience phenomenal and made the pizza perfect! I will be coming back again very soon! Thank you Ivy for everything!
… moreRick Veasey
I went in to try the classic Italian Sub. The sub I had would be great for vegetarian and bread lovers. I had to search for the taste of the meat. If you want to sell a vegetable sandwich, then do so. I should not have to look the meat while everything was very prominent.
… moreJohn Griffin
We like to go to Maple madness right across the parking lot and it’s just so wonderful to get a good pizza and then go play some games
… moreMARIA LATOUCHE
I loved the pizza and the attention on this location, a 100% recommended
… moreBlake Howell
Something’s not adding up here. I was driving back from the city and knew it’d be hard to find a place open until 11pm on a week night… to my surprise Marcos was! Well.. at least according to their google hours, oh and their website where I placed my online pickup order for 10:45pm.
To my surprise I showed up at 10:43 to what looked like a completely shutdown/closed store (it’s clear all the closing work had been done, and who knew how long my pizza was sitting for). The dude at the counter cut right to business to charge me for the pizza, and seemed annoyed when I asked about adding on a dipping sauce. Before I could even pick my pizza up from the counter he TURNED THE LIGHTS OFF ON ME…. Like seriously? You couldn’t have waited 2 more mins for me to walk out the door? Then proceeded to leave right after me at 10:50pm-ish… when they’re open until 11pm right?
As someone who works in the industry, I know it sucks when a customer comes in during the last hour but if you want to have a successful store (and get tips) then you suck it up and give good (or at least decent) service.
As for the food, it’s what you’d expect from a massive fast-pizza chain, not bad but not great either.
… more