Chick-fil-A

  4.5 – 2,329 reviews   • Fast food restaurant

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Welcome to your Columbus Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Fast-food chain serving chicken sandwiches, strips, and nuggets, plus salads and sides.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Chick-fil-A 43212

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Reviews

Latasha White
They were absolutely swamped with to-go orders, a cheer or dance team, plenty of food drivers… Yet my togo order was hot and ready when I walked in, minus the drinks. I did get the wrong salad which was disappointing, but the app loaded me a new one for next time. The food was fresh and they even helped me with the door. The chicken salad I did get looked great though! It was just too spicy for me to eat.
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Marilyn
The customer service workers go above and beyond. They’re welcoming, friendly, and professional. The food is excellent, of course! The restaurant is clean, and I love the look and feel of fresh flowers on every table.
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Dirk Dempsey
Great food, watched my dine in tray get set down to help another guest, it was very busy! But the next operator quickly found it and brought it to the table. Very happy and friendly place to dine in at.
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Brook Wilson
I have no idea what it is because this location used to be top-tier but anymore they are always getting my delivery order wrong. Like entirely forgotten items or different menu items .

For example I order a regular spicy chicken Sandwhich and ended up with the pretzel bacon Sandwhich…I don’t eat red meat. You can even tell it’s wrong because it’s an entirely different order number.

I should also note everything is stale, and over cooked at this location as well.
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Adriana Lopez
Best Chick-fil-A in Columbus ,worth the extra drive
The Chick-fil-A in Grandview (Columbus, OH) is hands down the best Chick-fil-A in the city. I literally drive the extra mile just to come to this location because the quality is always top tier especially for breakfast.
The food is consistently fresh and perfectly made. The hash browns never taste like leftover grease; they’re always hot, crispy, and fresh. The biscuits are amazing every single time, soft, flavorful, and clearly made with care. You can tell this team takes pride in what they serve.
What really sets this location apart is consistency. Other Chick-fil-A locations can be hit or miss, but Grandview never disappoints. I know exactly what I’m getting every time, and it’s always excellent.
And honestly, one of my favorite little details,they always put the Chick-fil-A mint in the bag. Such a small touch, but it makes a big difference. It’s thoughtful, memorable, and something I wish every Chick-fil-A did.
If you want the best Chick-fil-A experience in Columbus, this is the one. Grandview sets the standard.
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Zoë Synclaire
I have had food from this location on 4 different occasions, hoping that they may have been having a bad day. The first time, I ordered my food for delivery through Chick-Fil-A, not door dash. Not only was my food pretty cold (I don’t live far) it looks as if it had been sitting prior to the delivery and the fries looked to be cooked in bad grease.

The second time, I came through for breakfast. The food was hot, however the grease seemed to have not been changed.

The third time, I came through the drive through, again, and whoever was on the drive through speaker had a very cold disposition.

I decided to give them a try for a 4th and last. I ordered through the app, once again, having my food delivered by chick-fil-a themselves and not DoorDash. My food was cold and soggy and the fries and chicken seemed to be cooked in old grease.

As someone who has loved Chick-fil-A my entire life, I was very disappointed to move to Columbus and have a sub par experience thus far. I can count on one hand the sub par and bad experiences I’ve had from chick-fil-a over the last 10 years and four of those experiences are from this location. I understand that we all have bad days, but 4 bad days is a little much for me.
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Nicole Arnold
I ordered a veggie wrap. When I got home and opened it up, it looked like it was for a child. It was so small because there was barely anything in it – 1 piece of lettuce, 1 piece of tomato, and a few sprinkles of cheese. There was NO corn, peppers, black beans, etc. I called the restaurant several times and nobody answered. I left a message and nobody returned my call. $11 for some fries and basically a tortilla.
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Nakeshia Alexander
I normally love this location, which is why this was so disappointing.

I’m currently sick, otherwise we would have just picked up our food ourselves. We ordered delivery and waited for it to arrive. Once it came, I made plates for my kids. I took a bite of my one-year-old’s nugget to make sure it wasn’t too hot, and it tasted strongly like smoke. I then smelled the nuggets on my salad and my other daughter’s meal, and all of the nuggets had the same strong smoke smell and taste.

We are not comfortable eating any of this order.

I called the location twice, but when you order Chick-fil-A delivery, there’s no quick way to get help—just voicemail. That’s frustrating when you’re dealing with food quality concerns, especially for small children.

I’ve saved the nuggets in case someone would like proof. We just want a resolution and to understand what happened.

Update:
I spoke with Brian, the manager on duty. He explained that they are not able to issue refunds on delivery orders. He also said that anyone above him had already gone home and that the only resolution they could offer was sandwich or meal credits through the app.

During the conversation, he mentioned that their drivers operate company vehicles, do not smoke, and that no one else had reported a similar issue. I understand that may be their policy and experience, but the nuggets we received had a strong cigarette/smoke smell and taste. They did not appear burnt, which is why this was concerning to us.

We are not comfortable eating the food and were simply requesting a refund for items we cannot consume.

I also asked for corporates number and he said he didn’t have it.

I’m hoping someone from upper management can follow up.
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Brittany
Their delivery service is AWFUL! They’re almost always 30mins-1hr late. They ALWAYS prematurely mark the delivery as complete which stops you from being able to track it. Half the time they don’t look at the delivery instructions. Most of the time they forget something – they have forgotten full meals before and would not redeliver. More times than not it shows up cold. This recent experience they left it at the door, they didn’t contact us like we asked and we didn’t hear a knock or the doorbell. The food was cold and soggy. I haven’t had this many issues with any other Chick-Fil-A location in or outside of Columbus.
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Billie Krishawn
0/10 definitely don’t recommend. The line is CRAZY and if you’re doing mobile order they literally tell you to just hop in line with everyone else. There’s no separate process for those ordering pick up in advance. So I promise you either just order there or order indoor pick up. I tried to go in to just pick up the food , explaining to them it’s paid for and I had just come from the drive thru line spoke with 3 people who didn’t know how to help. One explained I would need to find the order online and cancel it and then reorder. I asked for just a refund they said they couldn’t do it either. Eventually they found the meal at the drive thru window. Food cold and wait time just the same if not longer. And for anyone thinking this is just a matter of impatience, possibly. But the whole point of trying to order in advance was for a quicker process, especially with a little child.
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