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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Welcome to your Sherman Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 3500 US-75, Sherman, TX 75090
Phone: (903) 870-2000
Website: https://www.chick-fil-a.com/locations/tx/sherman-tx?utm_source=google&utm_medium=gmb
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Reviews
Clayton Box
Terrible location, I understand the line was long but that is not my issue. I placed a mobile order checked in through the drive thru. The car in front of me had order a huge load of food which everyone behind him including me had to wait for them to get their fresh hot food. Meanwhile I watched my bag sit on the counter for over ten minutes while I waited for the car in front log me to get his food fresh. The management refused to park them when I originally asked about what’s taking so long. Additionally I told her that I can see my food sitting on the counter which she still didnt give me. And I told her I want my food fresh like the car in front me got that I waited forever for. She promised that it wasn’t my food on the counter but sure enough when I pulled up for my turn that’s the bag they grabbed and I told them I wanted my food fresh like what everyone else got. She refused to make that happen and said I can take the food or she can give me refund. I went back and forth saying I don’t want a refund I want my food fresh but she refused. Absolutely ridiculous treatment and on top of that one of my biscuits was missing the cheese and bacon I pad extra for and they forgot my sauce. Terrible location
… moreJohn Skipworth
EDIT on 3/1/2026 .. Response says from OWNER … We are always working to improve.
Well my RESPONSE … yall are going the wrong direction in your improvements. Looking at the comments I am NOT the only one that feels this way! In the last 7-8 years that I have been eating at this location the service has gotten progressively worse! Then the “owner” sends that remark. I talked to the “owner’ personally a few years ago about my list of complaints and all I got then was we are just so busy.
02/24/2026 this is the second time in the last 4 days that we are missing straws! The hashbrowns are undercooked and soggy!
When you complain on the app it just automatically gives you a replacement of the SAME item … what about when the item is WRONG?! Also missing items! I DONT want free stuff! I just want what i ordered made CORRECTLY! Is it really that hard?
09/05/2025 ordered breakfast burrito with the hashbrowns on the side and NOT in burrito and the casher clearly typed it in but came out with hashbrowns in burrito. They remade the burrito but when i asked about the hashbrowns on side she said the manager said they were in the box with the regular order which clearly they werent because they were in the burrito!
09/04/2025 complained in app about 9/2 issue … wont actually let u complain just replaces item which was fine with the sandwich with crusty bun but other didnt need replaced just the issue addressed. Tea had already been fixed. Went to order the replacement sandwich and it made me take with american cheese which was the original problem that i ordered with pepperjack. Then had lettuce but no tomatoes.
09/2/2025 @6:12 pm … multiple issues… service was very slow, order taker did not listen ordered large tea he entered med, spicy sandwich was supposed to be NO PICKLES, reg sandwich was supposed to have pepper jack cheese and no lettuce. Get to the window and tell the guy was supposed to be large tea he says it says med. i tell him i will pay the difference … he keeps arguing about it. Finally goes to fix it just brings it out and say have a good day! I get home and the bun on the spicy sandwich is all dried out like it was sitting with the package open for awhile! The bun is not even edible!!!
5/13/2025 i need to date these because apparently it wont let me start a new one. The food today was alright! My complaint is that they can give me handfuls of sauce when i ask for specific amounts (actually LESS than what they say they are allowed to give) but when i ask for ONE extra at other times they say they are not allowed to do that! Going to share pic if it will let me but if not: we got 2 meals asked for 2bbq 1 jelly 1 ketchup and 1 cfa sauce! We GOT FIVE jelly THREE cfa sauce TWO bbq TWO ketchup and TWO salsa! Why cant they just give me what i ask for? I dont need the extra plus it would save then money!!!
9 months ago:
Food would have been great except i asked for pepperjack cheese not american and NO PICKLES! I could live with the wrong cheese but i hate the pickles on there! Yes i can take them off but you can still taste them! If this was a one in a million issue i wouldnt even fuss but its like they are in such a hurry they dont even listen! I have talked to Rob about these issues in the past and all i got was excuses about how they are so busy …. well if you cant get it RIGHT then maybe you need to be less busy!!!
… moreWell my RESPONSE … yall are going the wrong direction in your improvements. Looking at the comments I am NOT the only one that feels this way! In the last 7-8 years that I have been eating at this location the service has gotten progressively worse! Then the “owner” sends that remark. I talked to the “owner’ personally a few years ago about my list of complaints and all I got then was we are just so busy.
02/24/2026 this is the second time in the last 4 days that we are missing straws! The hashbrowns are undercooked and soggy!
When you complain on the app it just automatically gives you a replacement of the SAME item … what about when the item is WRONG?! Also missing items! I DONT want free stuff! I just want what i ordered made CORRECTLY! Is it really that hard?
09/05/2025 ordered breakfast burrito with the hashbrowns on the side and NOT in burrito and the casher clearly typed it in but came out with hashbrowns in burrito. They remade the burrito but when i asked about the hashbrowns on side she said the manager said they were in the box with the regular order which clearly they werent because they were in the burrito!
09/04/2025 complained in app about 9/2 issue … wont actually let u complain just replaces item which was fine with the sandwich with crusty bun but other didnt need replaced just the issue addressed. Tea had already been fixed. Went to order the replacement sandwich and it made me take with american cheese which was the original problem that i ordered with pepperjack. Then had lettuce but no tomatoes.
09/2/2025 @6:12 pm … multiple issues… service was very slow, order taker did not listen ordered large tea he entered med, spicy sandwich was supposed to be NO PICKLES, reg sandwich was supposed to have pepper jack cheese and no lettuce. Get to the window and tell the guy was supposed to be large tea he says it says med. i tell him i will pay the difference … he keeps arguing about it. Finally goes to fix it just brings it out and say have a good day! I get home and the bun on the spicy sandwich is all dried out like it was sitting with the package open for awhile! The bun is not even edible!!!
5/13/2025 i need to date these because apparently it wont let me start a new one. The food today was alright! My complaint is that they can give me handfuls of sauce when i ask for specific amounts (actually LESS than what they say they are allowed to give) but when i ask for ONE extra at other times they say they are not allowed to do that! Going to share pic if it will let me but if not: we got 2 meals asked for 2bbq 1 jelly 1 ketchup and 1 cfa sauce! We GOT FIVE jelly THREE cfa sauce TWO bbq TWO ketchup and TWO salsa! Why cant they just give me what i ask for? I dont need the extra plus it would save then money!!!
9 months ago:
Food would have been great except i asked for pepperjack cheese not american and NO PICKLES! I could live with the wrong cheese but i hate the pickles on there! Yes i can take them off but you can still taste them! If this was a one in a million issue i wouldnt even fuss but its like they are in such a hurry they dont even listen! I have talked to Rob about these issues in the past and all i got was excuses about how they are so busy …. well if you cant get it RIGHT then maybe you need to be less busy!!!
Vivica Strong
Usually I come here and its great, but recently they have not been listening when i order and today they couldnt even get my name right when I repeated it twice, and I got a chicken burrito that automatically comes with salsa. I specified I wanted the salsa even Though I shouldn’t have to twice, and they still didn’t put it in the bag. We got other food as well and ALL of it was correct except my food.
… moreNick
Arrived around 310pm on a Monday, went inside to order to-go for two. Waited almost 20 minutes after ordering. Finally got the food and after getting back on the highway I opened my sandwich box to find that the bottom bun was there but it was missing the top bun… Didn’t want to waste time going back and fixing it so we’re just out of luck.
… moreKane Wyatt
I visited this Chick-fil-A while traveling thru on Christmas Eve. The service was exceptional as always and the food was delicious. Thank you Chick-fil-A for always providing a perfect customer service experience!
… moreCaitlin Lanier
This Chick-fil-A somehow managed to turn fast food into a slow, disappointing life lesson. The chicken was dry like it had been sitting under a heat lamp all day, the fries were limp and sad, and the sandwich looked like it was thrown together with zero effort. To make it worse, the worker Amari moved at a painfully slow pace, like there was absolutely no urgency despite the growing line. I stood there forever watching my order crawl toward completion. Staff kept saying “my pleasure,” but nothing about this experience was pleasurable. I waited way too long, paid too much, and left annoyed and still hungry. Never again.
… moreDavid Lowe
Chick-fil-A is always a great place to eat. The food is always fresh and hot. Even if a long line it goes quickly.
… moreAnna Martinez
I’ve noticed some very concerning behavior from one of your employees, Angela — she’s a short-haired Hispanic woman who often works near the front counter. Every time I visit, she’s constantly cleaning right behind the employees who are helping customers, even during the busiest times. It’s not only unsafe — since people could easily bump into her or slip — but it also slows down the ordering process. I’ve seen her make employees move out of the way just so she can clean, even when the restaurant is packed and customers are waiting in line.
On top of that, Angela seems to have a tendency to boss around other workers, even when they’re already busy doing their jobs. Her attitude toward coworkers is often rude, especially toward those who don’t speak or understand Spanish. I’ve overheard her making negative comments in Spanish about them, which comes across as disrespectful and creates a tense, uncomfortable environment. She also gives dirty looks to both customers and other employees, which makes the atmosphere feel unwelcoming.
As a customer, it’s disappointing to see this kind of behavior. It affects not only the safety and efficiency of the restaurant but also the overall customer experience. Everyone deserves to be treated with respect, no matter what language they speak.
… moreOn top of that, Angela seems to have a tendency to boss around other workers, even when they’re already busy doing their jobs. Her attitude toward coworkers is often rude, especially toward those who don’t speak or understand Spanish. I’ve overheard her making negative comments in Spanish about them, which comes across as disrespectful and creates a tense, uncomfortable environment. She also gives dirty looks to both customers and other employees, which makes the atmosphere feel unwelcoming.
As a customer, it’s disappointing to see this kind of behavior. It affects not only the safety and efficiency of the restaurant but also the overall customer experience. Everyone deserves to be treated with respect, no matter what language they speak.
Samuel Harris
I drive from Durant to Sherman. Google maps says you’re open until 10 PM. I come in at 8:55 and I’m refused service because you’re about to close. Then ANSWER THE PHONE!!! I called 5 time to clarify the time. Update your time on Google maps!! You lost a customer for life. THE WORE CUSTOMER SERVICE EVER!!
… moreTenley Powell
This place has just gone down hill. Waiting thirty minutes for a pick up order is insane. Will be making a trip to a different town to get it. We do pick up orders so we can get our food faster and the drive thru and making it through way faster than inside. Insane, and i NEVER leave bad reviews.
… more