DAWN
First time to order from this Subway and will not be returning. Ordered four subs(Italian BMT, Tuna, Ham & Cheese, and Philly Cheesesteak). All had plenty of vegetables but very little meat. My family eats at Subway once per week, patronize Subways all over the Richmond area, and this is one of the worst.
… moreJosh Cressman
First of all, this is subway. The staff was friendly and quick to ask for my order. The sub was made quick and correctly. No complaints about today’s lunch! Thank you for not letting me down on this trip!
… moreJason M
Ordered pickup. There was a laughable about of meat of my cheesesteak. I appreciate them offering to remake it when I went back in to show them. The remake was solid. After seeing all of the other recent low reviews for this location, I am going to go elsewhere moving forward.
… morePatricia Moyer Shadel
Did not get the order right. Won’t answer no phone. Not friendly when brought food to the car. I ordered a wrap and got something in flat bread.
… moreGregory Scott
Do not go here! Customer service is none existing. I have written three emails due to wrong orders. I have had to drive to have my order made correctly twice. I have it delivered for a reason, not to mention the money I pay to have it delivered. A simple acknowledgement that the sandwich makers made an error would go a long way. Yet, the two times I have driven to the restaurant they have failed to apologize. The manager just hung up on me when discussing the error. I am beyond disappointed that I am not receiving the service and product I am paying for.
Failure to acknowledge a mistake will ensure that the same mistake will be made again.
… moreE O’Brien
Food is Subway, restaurant itself is ok. But the service leaves a lot to be desired. I put in an order through the app to take advantage of an app-only discount, but when I arrived for pickup (early, I knew I’d have to wait), the app said my order was cancelled/voided and to contact the store for info. I was right there in the store, but they couldn’t tell me why the order was voided, and I confirmed that my bank card had the funds on hold with no problem. The store tried to tell me I could place the order right there and they’d make it, and the line workers said I could still get the discount; as I was verifying this, a man that looked like the manager spoke up and said that I could ONLY get the discount by using the app. Even though I was standing right there and showing them the app that voided my order.
I was tired before even placing my order and really didn’t need this hassle (because the app is slow as anything and overall sucks), so we said to check with it and left to give our money to another restaurant across the street.
… moreAdam Fox
Great subs. The breads, toppings and meats are super fresh. Recommend when craving a sub
… moreCheryl Johnson
HORRIBLE SERVICE!!! I stood there for a good five minutes, maybe longer, before anyone said anything to me. When the lady behind the counter finally opened her mouth, she still didn’t give a proper greeting. However, when 2 white businessmen walked in, she IMMEDIATELY gave them a huge friendly greeting. I could take this experience as a “black person” thing, however, after reading so many BAD reviews, I think otherwise. When she gave them such a pleasant greeting, I walked out. One less customer for them, apparently they don’t need the business……hmmmmmm
… moreBrandon
Ordered delivery with buy get one free code. It was delivered to the wrong apt. and not only that the food was trash. The churrios were stale and the subs that had meat on them had hardly any. There was more mayo than meat. Find another place to eat at its not worth paying for anything these guys make.
… moreMaryKate Greene
Food was cold when it should have been heated. Dirty restaurant. Did not see lady change gloves between making food and handling payment.
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