locally owned, all American sports bar. Official member of the Carolina Hurricanes Bar network. Late night food, daily drink specials, frozen drinks, indoor/outdoor all weather bar & patio. Apex’s Premier Sports bar, 16 foot video wall, every seat in the house is perfect for catching the game. Pool table, dart boards, shuffle boards & pinball
Address and Contact Information
Address: 1413 Kelly Rd, Apex, NC 27502
Phone: (919) 629-6111
Website: https://www.thedugouttavern.com/
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Order and Reservations
Order: Order online
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Related Web Results
The Dugout Tavern & Grill
The Dugout Tavern & Grill | Apex NC – Facebook
The Dugout Tavern & Grill 1413 Kelly Road | Toast
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Reviews
Whether you’re playing a game of pool, throwing darts, relaxing with friends, or catching a big game on the wall, great place all around. It’s rare to find a place where the energy, food, service, and setting all hit the mark, but The Dugout delivers on all fronts. If you’re looking for a go-to spot for game nights, date nights, or casual get-togethers, this is it. Can’t wait to go back!
I truly wanted to love this place and gave it three separate chances during the course of a month, hoping things would improve. Unfortunately, my experiences consistently fell short of basic expectations.
First Visit:
We didn’t receive any plates for our appetizer (we asked for them, waiter forgot?), so my group and I had to eat messily straight from the serving tray spilling some while making a table mess. –but no worries, I did not complain, hey it’s bar food, watch the game.
Second Visit:
We were left waiting for refills for an extended period, even though the restaurant was far from busy. Tracking down our server became a guessing game, and we felt largely ignored, but no sensitivity here, I am just thirsty and ready to spend! –but no worries, I did not complain.
Third Visit:
This visit was the most disappointing. This time, I asked for plates and ordered the nachos, and it arrived without any cutlery or napkins (we asked for it and patiently waited and waited). We just carried on and enjoyed the game, but eventually had to get up to fetch napkins ourselves before cutlery arrived. -but, no worries, let’s just eat and watch the games… At this point, since I could not see my waiter, I went ahead and asked another staff member to please have the manager stop at our table for a quick chat… The manager, Fallon, came over with a smile and was apologetic as she explained that there are many new staff members. I appreciated her candor, but explained that by the third visit, it was clear that these repeated lapses were not isolated incidents, but simply training opportunities for the staff. After the manager left, our waiter returned and said they ran out of cutlery, and I gently suggested that communicating delays would improve the experience rather than leaving guests waiting while their food cooled, and I went ahead and grabbed the napkins myself which would have been helpful as they were such a short distance away, but I self served… then with about a third of our nachos left, our waiter picked up the plate without asking if we were finished. Keep in mind, I eat Bar Food frequently, so I am no germophobe, but this was frustrating since the remaining nachos were piled with cheese in the center, I mean that’s the heart and the best part of the nachos! At that point, after three consecutive visits with missed basics—plates, napkins, cutlery, refills, timely service—I simply lost the desire to make this my hang out. I was hopeful this would become a regular spot, but after striking out three times, it’s hard to justify our return for the time being.
Summary:
Friendly management, and staff overall, but service fundamentals are consistently lacking. I hope things improve for future guests.
Ordered – waters no ice please!; Received waters with ice!
Ordered apps and main course! No small plates provided!
Servers seem really tired, bored unhappy and non-Chalant!
Food was ok! Burger and chilly was a bit dry!