
Address and Contact Information
Address: 552 Ritchie Hwy, Severna Park, MD 21146
Phone: (443) 291-5596
Website: http://www.mezeh.com/
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Order and Reservations
Order: Order online
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Severna Park, Maryland – Wikipedia
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Reviews
update: did an app order at 1:36pm on 1/18, it was supposed to be ready for pick up at 1:43pm. I walked in at 1:44pm and the order hadn’t been started. The drinks that were included with the combo were not in the bag. Was almost home (17 minutes away) and had to turn around, drive back just to get the drinks we were charged for but didn’t get). Disappointed as the food was great 2 days ago. Also disappointed, only 4 chips with the wrap…WTH? Spicy mango sauce is not good and it is not spicy. The Tahiti sauce is bitter. Could barely taste the garlic & herb on the pita chip.
It’s been difficult for me to find a place that has good falafel, many places have the dried out flavorless pieces that are small & sad, but these were amazing.
You also get a decent amount of food for a good price, and their staff are all friendly.
We placed a 25 person catering order a few days in advance of our party. On the day of the event, we received no communication, no emails, no texts, nothing. That’s fine, but I wanted to call and confirm my order. Store number, no answer. Catering number from my order confirmation, no answer. Customer service number, no answer. Tried again every hour or so until an hour before our party. To me this is unacceptable service for having placed a $500 order and not being able to contact anyone in any way. This caused a lot of unneeded stress on the day of already hosting a party.
We did get our food for the party which is the only reason I am giving 2 stars and not 1. The next day we submitted a customer service form to explain the issue we had (after also trying all 3 phone numbers again) and to make them aware that none of their contact methods work.
That was 2 weeks ago and we never received a response from that either.
I will not be ordering from here again, and I can’t recommend trusting this business with an order to anyone else. You will never be able to contact them if there is an issue. Mezeh, you cannot run a business with absolutely no way for a customer to get in contact with anyone.
UPDATE: It has been over a week since I filled out the form provided in the owner response and I still have not been contacted.
Only downside was I was hoping to change my baby’s diaper in the bathroom but there wasn’t a changing stall – no issue, just changed him in the car instead. The bathroom was very clean.