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I have been really curious about this place. The chicken was surprisingly tasty. Thick chips aren’t my favorite and the salsa options labeled “spicy” weren’t spicy but also tasty. Customer service was great But three stars for cleanliness.… more… View more
Fast-food chain turning out charcoal-grilled chicken along with Mexican staples.
Address and Contact Information
Address: 726 E Interstate 30, Rockwall, TX 75087
Phone: (469) 291-9273
Website: http://www.polloregio.com/
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Reviews
Sarah Arroyo
I had a great experience at Pollo Regio. The food was fresh, flavorful, and came out pretty fast. The chicken was well-seasoned and juicy, and the sides were just as good. The place was clean and the service was friendly.
Valeria was especially helpful and had a great attitude. She made sure everything was right with my order and provided excellent customer service. It’s always nice when someone goes the extra mile to make customers feel welcomed.
… moreValeria was especially helpful and had a great attitude. She made sure everything was right with my order and provided excellent customer service. It’s always nice when someone goes the extra mile to make customers feel welcomed.
maryann
Best place ever! Fries were so delicious, chicken instantly filled my hunger and the tacos made me shed a tear. The customer service was incredible and the place is very neat and clean, definitely recommend!
… moreCrystal
I have been really curious about this place. The chicken was surprisingly tasty. Thick chips aren’t my favorite and the salsa options labeled “spicy” weren’t spicy but also tasty. Customer service was great But three stars for cleanliness.
Elaine M. Chigbo
The chicken and charro beans were lovely. They had lots of flavor and packaged well. Only downside was the rice still wasnt cooked all the way through. There were bits of hard pieces.
… moreStella Rose
SAFETY- HAZARD- I ordered the Party Taco Asada catering package for my 40th birthday, and I was extremely alarmed when my cousin bit into something hard and discovered a rusted screw in the carne asada. We had several young children eating with us, and as a registered nurse, all I could think about were the safety risks—including choking hazards and potential infection from the rust.
We immediately stopped eating the carne asada and contacted the Rockwall location. I provided photos of the screw on the plate. The only response I received was that they “investigated and found nothing on their end.” I have absolutely no reason to lie about this. A child could have been seriously injured, or worse, had they ingested it.
Please be cautious if you choose to eat here. Based on this experience, I do not feel that this location is currently safe.
… moreWe immediately stopped eating the carne asada and contacted the Rockwall location. I provided photos of the screw on the plate. The only response I received was that they “investigated and found nothing on their end.” I have absolutely no reason to lie about this. A child could have been seriously injured, or worse, had they ingested it.
Please be cautious if you choose to eat here. Based on this experience, I do not feel that this location is currently safe.
Miguel Tovar
Excellent place to eat Mexican food! Tacos are so good. I would also highly recommend the “regio platter” for those who are super hungry. The service is also pretty fast, and they speak fluent english and spanish. The sauce bar is clean and chips are crispy. The agua de horchata is sooo good. And the place is always clean. I recommend it and do visit it almost weekly hahaha.
Shout out to Leyanira for the attentive service. Give her a raise!
… moreShout out to Leyanira for the attentive service. Give her a raise!
Yimi Miranda
It was my first time eating at Pollo Regio. The chicken is very delicious and the service is very good, especially the cashier Valery, who was very kind and attentive. Highly recommended, I will definitely return.
… moreKendra Matthews
I went through the drive through tonight to pickup for dinner. Initially the line was kind of long so J debated on waiting, but I’m glad I did! The food was amazing (as always), but most importantly to me was the customer service. Angel was extremely helpful at the window and his personalized touch on taking orders and bagging your food with so much care was what topped the experience off for me! Thank you Angel!
… moreElvia Madrigal
I placed a family order and my total amount was over $60 dollars and all the green salsas were half way full this is the first time this happened and I think it’s ridiculous plus the salsa containers are smaller than before plus the salsa was salty, and the chicken was very dry and burn really bad experience and this is one of my favorite foods places.
… morePaige Parks
Not sure what happened to place but what used to be a decent place was filthy and the food absolutely horrible! The chip warmer was not on so the chips were cold and stale. My flautas were the absolute worst! The chicken inside was burnt to a crisp and literally turned into a powder. Will not be back. Not sure how it stays in business!
… more