Jun Kim
Always love a good potbelly sandwich once in awhile. The Wreck never fails me and it’s consistent every single time no matter where I get it.
… moreMariah Carbajal
Their sandwiches here are amazing. Also, there’s soups. I haven’t had much from here, but what I did have was really enjoyable to come again. Nice cozy place to sit down and eat a sandwich or whatever you decide to order.
… moreGalena Galena
COMMING here for a long time everyone is always friendly but today was just surprisingly disturbing visit. Employees acting very inappropriate with customers, using absolutely unacceptable language, disrespectful behavior I am very disappointed beyond words. Never again will I come back to this place. Horrible service!
… moreD D
I haven’t been here in a while, honestly had the best steak sandwhich on garlic bread in a long time. Staff was awesome and friendly which really makes or breaks a place.
… moreRuby Santiago
Terrible customer service!!! I don’t recommend ordering online at this location because the staff is rude and don’t have good problem solving skills. I placed online order (picture attached) and saw that they couldn’t give me cranberries I requested because it’s “an extra charge”. Fine, not a problem… So I went to register and asked for a side of cranberries so I could pay for them. Well… That wasn’t an option and the manager walked up and asked if there was an issue and the lady said “she has a PROBLEM with the cranberries” and i responded with I don’t have a PROBLEM with the cranberries I just have no option to add it as an extra online which is why I put it in the notes. So I am here trying to pay for it. Manager said there no way for them to do that. So I asked how do I get cranberries? He said you’d have to do it when you order it… Which again, isn’t an option online…
I’ve NEVER had this issue at the Algonquin location and they have excellent customer service. They even acknowledge you as soon as you walk through the door. Everyone was busy chitchatting that I had to stand by yhe register and wait for the crabby employee to finally do something. I didn’t get a name but she was an older woman maybe 60’s with grey ponytail. Never coming here again…
… moreShyGirl 4Life
Based on online order/ pickups.
Sandwiches have been good. Ingredients seem fresh.
Have interacted minimally with staff during pickups, so I can’t say much to that regard.
… moreKate Stumbaugh
I had a great experience at this Potbelly’s – two days in a row! The food came out quickly and was absolutely delicious – fresh, hot, and just what I was craving. But what really stood out was the service. Nick was exceptional – so warm, friendly, and genuinely kind. It’s rare to find someone who brings that much positivity to their job. He made the whole visit feel welcoming and personal. Big thanks to Nick and the team!
… moreMichael Cole
Today we tried the new Gryo Flatbread and the Mamas Meatball both were really good. I would suggest getting the gryo on white bread instead of the flatbread.
… moreChris Lepko
I placed an order for delivery. Mistakenly had it placed to this store and I live quite far away. Nick, one of the locations managers, helped me over the phone during rush hour. Calm, cool, collected, respectful, professional and chill. 10/10. I recommend this location literally just simply based on the experience I just had with Nick. Thank you again brother, you’re the man incredible customer service and just an overall really nice guy. Go here.
… moreAjay Patel
Linda made my sandwich awesome, can’t be any perfect then how she made and suzi was also polite at cashier and the store and bathroom was spotless clean ,steve the manager is also awesome. Customer forever .Thanks guys .
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