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Your local Cold Stone Creamery in Monterey, CA is the ultimate ice cream shop offering Create Your Own Creations™ mixed on a granite slab, custom ice cream cakes for any occasion, and rich, creamy milkshakes. Indulge in endless flavors, mix-ins, and sweet treats made fresh just for you. Spring just got sweeter with two new Signature Creations™. Try Lemon Berry Batter and The Berry Best S’More, featuring bright lemon and sweet strawberry marshmallow flavors.
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Hours
| Saturday | 12–11 PM |
| Sunday | 12–10 PM |
| Monday | 12–10 PM |
| Tuesday | 12–10 PM |
| Wednesday | 12–10 PM |
| Thursday | 12–10 PM |
| Friday | 12–11 PM |
Address and Contact Information
Address: 1470 Del Monte Center, Monterey, CA 93940
Phone: (831) 649-1346
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Tatiana Given
Three stars for the ice cream, zero for the customer service experience. No eye contact, rude/curt responses, but still reminded me to go through the tip prompts. Wondered if everyone working there was just having a bad day, but as soon as the group I was a part of left, the staff behind the counter went back to being cheery and nice to one another. Weirdly hostile customer service experience, which explains why I hardly ever see people there.
… morespr1g8t1y
I went in with friends, the girl was nice but the 2 boys in this photo were very rude to my friends and I. The guy with glasses snatched my money out of my hand and rolled his eyes at me AND my friends. No manners at all. They were just so rude and were on their phones basically the whole time. Awful treatment.
… moreElliot G
genuinely the rudest crew at a restaurant i have ever encountered. we come in all the time because it’s the closest ice cream place to us, and tonight was probably the last time. the girl with white hair taking my order walked away while i was telling her what i wanted and so i recieved the wrong thing. i only paid because i didnt want to make a scene in front of other customers.
i cannot recommend more that you go somewhere else. everyone in this store is miserable. should we call OSHA, guys?
… morei cannot recommend more that you go somewhere else. everyone in this store is miserable. should we call OSHA, guys?
Stephanie Campbell
Came here for the first time with my kids as a celebration today. They didn’t mix in any of our toppings. Two of us ordered gummy bears and were given 5 of them. It was an incredible disappointment. Particularly because my oldest wanted her favorite, mint chocolate chip, so I ordered her mint with chocolate chips to be mixed in. Once she ate the top layer, all she had was mint ice cream and was disappointed. We came to Cold Stone specifically because I wanted my kids to experience the toppings being mixed in. We could go anywhere and get ice cream with toppings AND get more of them. Probably won’t be back.
… moreMary Papikian
One of the best experiences I’ve ever had at a cold stone and it was all thanks to Elsa. She was so patient and walked me through the different ice cream flavors and mix-in options, and offered great suggestions without making me feel rushed. Will definitely be coming back.
… moreKennethy Legelsch
Me and my wife have been coming here for almost 10 years, and we have always been satisfied. They have very fast service and the ice cream tastes amazing, every flavor and topping is fresh and I can tell the manager cares about the store. The workers are also very kind, even when it is busy and chaotic in there which we understand isn’t easy.
… moreSally Tsukamaki
So, we drove all the way there (25 min) and they were closed! It is 7:30. They are supposed to o be open until 10;00.
… moreYasmyn Beatty
Highly disappointed in the customer service I received tonight at this location. I am a regular at this location since we moved to California a few months ago, but today I got a different experience. When I first walked in I was not greeted with kindness instead I was was stared at until Elsa S. asked what I would like. I stated I wanted one scoop of cheesecake ice cream on a waffle cone mixed with M & Ms . After I told Elsa S. my order she asked what size ice cream I wanted and I repeated my order back to her. After going back and fourth with her about just wanting one scoop of ice cream I stated I wanted the like it size. ( never had to tell any other place what size) After that I then stated I wanted another ice cream cone the same order but with double scoops. She came back to the counter to mix the m&ms in and it did not look like double scoops at all in fact it was way smaller then the first one so I asked is that a double scoop and she caught an attitude and said yes it is . I stated we come here all the time and usually that’s not how they do it , but that will do. After she finished with my order two other people walked in and she greeted them with smiles and asked how they were doing. I find it very rude being as though I was wearing my military affiliate clothing and would’ve hoped she been more kinder . My husband is a military service member who loves this location , but after tonight we will not be coming here again. I called to speak to a manager and was told she would not be in until tomorrow so I will call again tomorrow to tell the manager about my experience.
… moreQrestofies Toothpaste
Came in with my family for a sweet treat amazing service by the girl with the piercings wish I knew her name! So kind and helpful! 10/10
… moreAnne Timberlake
Very poor customer service! I ordered a small-sized ice cream cake online 7 days ahead of the birthday party and prepaid for it. When I arrived to pick it up, the girl at the counter “couldn’t find it”. She tried calling her manager but they didn’t answer. She found the same cake in the large size in their freezer but insisted on charging me the additional $10 price difference! She had a very poor attitude and didn’t understand that they were at fault and should just have given me the larger size for no extra charge. The red velvet ice cream cake was delicious, but I will never pre-order anything from this store again.
… more