Subway

  3.7 – 212 reviews   • Sandwich shop

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Your local Ottawa Subway® Restaurant at 1022 Columbus St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Subway 61350

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Order: Order online

subway.com

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Reviews

Madison Comer
If you go inside to order, the place is great! However, the drive thru is very much a 50/50 chance. You get ranch? You’ll either have a great sandwich or a McCum burger. You can guess which one I got this time lol. Had to wipe off my sandwich, you can see the damage from just the wrapper
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Erica Engel
By the way- if you order online your food will be ice cold. Supposedly the “oven they use for online orders doesn’t heat things correctly.” Maybe I’m wrong, but if I’m paying $16 for my meal it should absolutely come made correctly. I was told that I could bring the item back and they would remake it in store. Sorry, but I’m not coming back after I already drove home because the food was made incorrectly. Kicker of it is- I called BEFORE HAND to ask if my online ordered food could be warmed up (because this is not the first time I got an ice cold protein bowl and I just assumed they just didn’t warm the meat in them) and I was told they are required to heat it due to health codes. Very disappointed. I’ll be getting in contact with corporate to make sure they replace their “faulty oven”.
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Chief
I placed an order online for dinner for my family, I figured if I ordered online, it would be ready when I got there. I got there, and it was ready . I looked in the bag and saw the chips and 3 foot longs, I didn’t figure I had to unwrap the sandwiches to see if they were right since there was no one in line or in the drive thru. When I got home and opened up the sandwiches, it didn’t have any ham or cheese! just condiments olives, lettuce, and onions. So now I have given my sandwich to my kids. I didn’t want to go back or call and talk to the teenagers who were running the business. I spent a lot of money there! I will no longer go there again!! Jimmy John’s has my business now!!
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Rebecca DeJerld
I would not recommend going to this store!! Ordered 3 sandwiches on line for in store pick up at 7pm. One sandwich was made at 7:20pm and the employees said they were out of meatballs for the meatball subs. We did not want a substitute so they said they could warm some up. Got home at 7:45pm to find two cold meatball subs and one sub that had been sitting made for 20-30 minutes. One meatball sub was supposed to be toasted and was not. Poor experience and food quality.
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Amber
Unfortunately didn’t have a good first experience. To go order was not ready, waited extra 10 minutes before asking what’s going on. Order was received, but no receipt printed to make it. One employee did apologize a few times. I patiently waited and said no worries. 20 minutes later, it was finally ready. Thought it would’ve been nice to get a free cookie or something, but received nothing. I even had tipped on the order which wish I didn’t. All was well till I got home 5 minutes away. The chicken on the sandwich was ice cold as if it wasn’t even heated up. Too go orders are made in the back so didn’t see it made. Sandwich was supposed to be toasted and was not warm. Made sloppy and wayyyyy too much sauce. Sidekick items were not made well and those are just warmed up. I guess pick up is not the way to go.
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Kaitlynn James
Not sure what happened to this location but it’s awful now. We ordered a steak wrap and grilled chicken salad and paid extra for avocado. After we left and got on the highway my sister went to eat her wrap and the steak was ice cold then I went to eat my pathetic excuse for a salad and the chicken was ice cold too! Also neither of the avocado we paid for was included. (Love paying for things I don’t get) not sure who’s running this establishment but they’re clearly not even aware how to prepare its own food since corporate clearly states all meat besides cold cuts is to be made warm unless customer specifically ask for it not to be. Considering from reviews months ago about ice cold meat they haven’t learned a thing and continue to dissatisfy customers. Not to mention the absurd prices subway has increased for sad portions (that you might or might not get) and paying extra for. I suggest not hiring anything with a low IQ level and maybe not just teenagers running your business and perhaps y’all can save yourselves! ‍♀️
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Zachary Guzman
We make online orders at subway about once a week and we always select toasted, but the sandwiches are always ice cold. It never really mattered much to me because I get the spicy Italian, but yesterday I got the new spicy steak sandwich, and it came cold, and now I have food poisoning. I love subway, but unfortunately I won’t be going to this location again until they either replace their toaster oven in the back, or actually start using it. It’s ridiculous
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Renee Oflanagan
So I placed a mobile order for a foot long…as I’m pulling up to downtown subway on my bike I see a man inside grab a mobile order off the rack that WAS JUST out up there. I go inside my order is not there. So I wait and wait and wait some more because it was busy to look at my app and MY ORDER SAYS PICKED UP! I told the guy at the counter. He screenshots my order saying he’ll remake it. I got home and my sandwich was ICE COLD not toasted, and there was NO CHEESE!!! None at all. I have tried calling the store over 20 minutes now my patience has worn thin. Very disappointed. Would PLEASE LIKE MY SANDWICH REPLACED hope the gentleman that STOLE IT was happy with what I had ordered. Ppl are ridiculous and that’s not subways fault, but the SANDWICH I was given WAS GARBAGE just saying. I don’t have money to eat out so I’m pretty unhappy with the service tonight. Can’t even get someone on the phone because they clearly are not answering it which is EVEN MORE frustrating!! SO I FINALLY GOT THROUGH AND WAS TOLD IF I BRING THE SANDWICH BACK TOMORROW OR ANOTHER DAY THEYLL REPLACE IT! I’m not holding onto a nasty sandwich til then are YOU KIDDING ME?! Then told NO REFUNDS!!! I WILL NOT EVER RETURN TO THIS STORE I WILL EAT JIMMY JOHNS!!! How ignorant! YOU SCREWED UP MY ORDER BECAUSE YOU LET SOMEONE ATEAL MY ORIGINAL ORDER THEN MESSED UP THE REPLACEMENT!!! THIS PLACE IS A JOKE AND THATS TERRIBLE BUSINESS BTW! Was told SUBWAY HAS NO MANAGERS just one boss that occasionally shows up was this guys EXACT WORDS!!! So I will not ever revisit. Or maybe I should leave the crappy sandwich out on my counter til I bring it in as I was asked.
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Ray Bard
Pretty traditional Subway. The food was good and the service was fast. However, the coolest thing about this Subway is that it is located where the old Radium Dial Factory in Ottawa, IL used to be. Nothing here would tell you that but if you know your history this is a pretty cool location. Cool Subway just for that fact!
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Adam Gornowich
Ordered online. Ordered double meat – no double meat, didn’t even look like a standard portion of meat. Ordered light mustard – entire sandwich was swimming in mustard so much that it covered the outside of the sandwich. Other toppings were either super heavy or practically non-existent. Sandwich was remade then given back to me in same used bag from original sandwich. Will not be back ever.
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