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Auntie Anne’s in Queenstown serves fresh, hot, handmade pretzels every day. Enjoy classic pretzels, cinnamon sugar pretzels, pretzel nuggets, pretzel dogs, dips, and refreshing lemonade. Perfect for families, kids, and snack lovers of all ages, Auntie Anne’s is a go-to stop for sweet and savory snacks. Order in-store, for takeout, delivery, or catering for parties, events, and meetings. Whether you’re grabbing a quick snack or treating the whole family, Auntie Anne’s delivers warm, craveable flavor in Queenstown.
Global chain of counters dispensing sweet & savory soft pretzels with a variety of toppings & dips.
Address and Contact Information
Address: 100 Outlet Center Dr, Queenstown, MD 21658
Phone: (410) 827-7717
Menu Photos
Order and Reservations
Order: Order online
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Reviews
J. Emerson
Pretzels and the mall go hand in hand. I’ve been to this location twice now and the service was good both times. Do be aware that there is no eat-in space at this location. There are two tables outside and a few benches in the general area, but they tend to fill up fast. Otherwise this is the best option for a quick bite to eat near the entrance to the outlet mall.
… moreIris Savoy
I visited auntie Anne’s on my way across the bridge. The place was dirty with a family of flies. Limited napkins. Pretzels bites were inconsistent either rubbery or hard. I should’ve received a fresh batch. Lemonade was good.
… moreMs Taylor
Went specifically for the ❤ shaped and they had none made!!! Fortunately the young man was nice and offered fresh pretzels. While waiting the cashier even offered a drink
Great customer service.
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Kristen LaGrossa
Staff is super nice and friendly! I go in frequently because it’s close to where I work and have not had even 1 bad experience since I began going several times a week for the last 2½ months or so.
All of their pretzels and pizzas are cooked right there on the spot so they’re always fresh…they have a good system going! Every employee has been so super nice and the owners are absolutely wonderful and definitely the type of people you would want to work for! I’ve been to several Auntie Anne’s over the years but the one in the Queenstown Outlets has the best staff and owners out of everyone I’ve been to! I highly recommend this location if you are in the mood for a yummy quick snack of very fresh pretzels/pretzel bites!
… moreAll of their pretzels and pizzas are cooked right there on the spot so they’re always fresh…they have a good system going! Every employee has been so super nice and the owners are absolutely wonderful and definitely the type of people you would want to work for! I’ve been to several Auntie Anne’s over the years but the one in the Queenstown Outlets has the best staff and owners out of everyone I’ve been to! I highly recommend this location if you are in the mood for a yummy quick snack of very fresh pretzels/pretzel bites!
Christine Bateman
We ordered Auntie Anne’s Queenstown location for an event last Saturday. The service was amazing! Easy to order and all 6 pretzel trays were ready and warm for pickup! Brooke the manager is very friendly and was extremely helpful!
… moreKris Pariyar
The four ladies who served my son and I were truly outstanding! Good vibes, great service, and the pretzels were fabulous!
… moreRachael E
I’m 8 months pregnant and had a craving. I went literally a few minutes ago so during their busy time. I wanted a sweet almond pretzel and lemonade. 1) extremely chaotic in there very dirty. The manager that used to be there she never would have let it be that bad. 2) my pretzel was not even warm. If you’ve never had it they’re normally a little sweet and have crunch to it and it’s perfect. But this was doughy and tasted just like dough and was very bland. Because you’re working with dough they USED TO always have fresh food and would rotate products regularly. Now they aren’t even cooking it. Extremely disappointed in this location and won’t be going back. $10 for a lemonade. Couldn’t even eat a bite of the pretzel. And yes I did call to let them know and the guy who answered the phone said he’d make sure they cooked the food from now on. Brilliant plan.
… moreDecepticon 215
We all love your pretzels and the service but please do something for the mall employees. 10% is nice but you used to do coupons.
… moreAmanda D’Onofrio
Went in today to get pretzels for my son. I have been a customer of Auntie Anne’s for over 20 years. I think over the past decade service and food quality have gone down significantly. Today I went in and placed an order, the card reader said it was approved, they weren’t giving me a receipt and complained that the machine had been doing this all day. So I was told to give it a minute and see if it would go through. Then I was told that it was fine it went through. Then I was told that it didn’t go through and had to pay again, On the same system that had been giving them issues all day. I told them that if I was charged twice I would be upset because the card reader is saying it was approved. To which I was told “Well, if your bank charges you twice that’s on them not us!” Then I left and went home, got better internet reception and checked my account and I was charged twice, which makes sense since the card machine said approved twice. I called and asked to speak to a manager, the same young girl who said that the machine was a problem all day. I explained why I was upset and she said “Are you done!?” I asked if the other terminal was working and she said yes it was. I said then they should be using that one and that they probably overcharges other customers as well today if this was an issue. Her response was “what would you like me to do”. So I said nothing, I’ll call someone else and speak with someone over the age of 20. Now, was a rude yes, but that is what happens when customer service is so absolutely disgraceful and the responses to legitimate questions are met with complete indifference, and ineptitude and rudeness. They clearly did not care to find a solution, though they had one with a second working machine, they could not be bothered to take the time to fix the issue and turned around and made it the customers problem, the banks problem to fix their inability to perform what is not a complicated task. If one system works and one doesn’t, use the one that works. If you double charge a customer, refund them, it is not rocket science. And as I explained to her, this is why generations of people get upset with the younger generation in customer service, exactly these types of experiences. When I was their age and worked in hospitality I would have been fired for this type of behavior, now they get twice the rate I was paid and give a 10th of the level of service people used to get. The pure ignorance and entitlement is astounding! I hope an adult can go in and look over the invoices for the day to make sure that others were not also over charged for food that was cold and chewy, or the fresh pretzels we waited 7 minutes for that were over cooked and hard.
… moreChuck Nwosu
The pretzels here were some of the best pretzels I’ve had in my life! We got the pepperoni pretzel while in Maryland. It was amazing! I couldn’t believe how delicious it was as I took each bite! The soft and freshly baked aspect of the pretzel kept me coming back for more tastes. I couldn’t understand why this item was so tasty. It had the perfect amount of salt and tenderness combined with excellent freshness and flavor from the pepperoni! I’m almost about to say it tasted better than pepperoni pizza. Anyhow, I’m glad my wife picked up this pepperoni pretzel. I’ll be getting one whenever I see an Auntie Anne’s.
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