Katrina
Terrible pizza! Looked like part of it was missing and the cheese wasn’t fully cooked. Tried to call twice to see about getting it fixed but unable to actually talk to a person. We don’t order pizza often, but usually really enjoy the pizza from this Papa John’s. I’m so disappointed!
… moreMel Jane
Crust a Lil over done but delicious! Paid a $5 delivery fee i felt was a little steep for 1 mile straight drive…and then expected to tip driver (which I happily did over 20%)
… moreKen Donoho
New ordering service is awful. What should of been a easy task was full of answers like umm and uhh and I don’t know. That’s not acceptable. It sounded like the staff wasn’t properly trained and didn’t have the slightest clue as to what they was doing. I made a special stop on my way home because the marion, Illinois location is the closest to my home almost 25 Mike’s away. If this kind of service continues you can count out my patronage. Aside from the horrible answering service the store employees are super nice and helpful, they had my questions answered and order place in a minute or two. Please rethink the answering service Papa John’s.
… moreSalim Almenshad
Even after we called again to make sure about the same mistake they do every single time, the pics show it all. Literally not edible!
… moreSavannah M
Pizza had a dead fly cooked in it. Called to get a refund and was told “Well there isn’t any flies in here so that’s kinda funny” Absolutely disgusting and awful management.
… moreK R
Ordered 2 pizzas. Said it would take an hour. Came to pick up and they hadn’t even started the order. Staff said “do you want to wait another 30 minutes or you want to cancel?”
This place needs a management change.
Pizza Hut got the same order done in 15 minutes
… moreAshley Höeppner
Terrible grease bread slop with canned uncooked crap between the cheese and bread. Not on top, like toppings usually are. The jalapeño bites no longer have the same cheese, instead pizza cheese open cut. Not ‘bites’ just some cheaper version. Gross. Never again.
… moreMDE1913
I once loved Papa John’s, but stopped going there after a bad experience. Fast-forward 10 years, and tonight I ordered a pizza and breadsticks. Went to pick up the food, and was shocked by how filthy and run-down the inside was. Dust and dirt everywhere, every surface was sticky. My food wasn’t ready and ended up being 15 minutes late. Got home, and the breadsticks were literally burnt, and the pizza just tasted really bad. I ordered 2 garlic sauces, but received 2 pizza sauces. I regret ordering there, and I won’t make that mistake again.
… moreA Dixon
I ordered three pizzas Wings breadsticks I ordered picked it up got home realized the order was wrong so I called them to complain about the order being incorrect the woman on the phone was extremely rude so I called back the next day to talk to the manager he said he was going to refund my money he never did I will never order again from Papa John’s in Marion I would recommend that nobody else does either thank you
… moreBobbie Awesome
Once again I ordered online before 11 a.m. to have my food delivered at the earliest time slot available which was 12:15. 12:15 rolls around no food . They had an hour and a half after opening to get my pizza to me. I call…guess what…another at least 30 minutes before it can be delivered. In fact it was just finishing cooking. This is not the first time they have been late with our food. I am also unable to track it online.
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