Haley Wheeler
this is ridiculous.. Dry, burnt , nothing is cut how it’s supposed to. Yall need to do better, this is the 3rd time & im not ordering from yall anymore. Do better. & why yall never got no delivery drivers? SERIOUSLY DO BETTER. YALL SUCK!! Worst place in dunn.
… moreMalinda McLean
I hadn’t been to this location in a while and I wanted some pizza. I ordered a Lrg Fiery Buffalo pizza and a Philly Papadia. Unfortunately, there wasn’t enough sauce on the pizza because it was a little dry. The Philly Papadia was good. I had a taste for something else and it was too late to get it. I gave the food to my daughter and husband. The customer service was good but it was cold inside because the heat doesn’t work in the front of the store.
… moreMackenzie Elliott
I wish I could give no stars! My experience was absolutely horrible! I ordered a small cheese pizza and some boneless honey chipotle wings on the 28th to my job. I was hungry and excited to get my food. Not only did my doordash driver ignore my instructions to come to the area I was in to bring my food , but they also neglected to call me when they arrived like I asked! When I finally got my order I opened it and it was an absolute disappointment. My pizza was burnt and I don’t mean over cooked no….BURNT!!! My wings were not honey chipotle but BBQ and barely had any sauce! U work very hard and all I wanted was a nice meal to enjoy to myself before finishing a hard shift. I contacted doordash and they denied my refund nits been three days of begging them to give me my money back and I know papa johns wont do anything but make my order again and if they make pizza anything like how they did a few days ago that’s not enough either!!!!!! I’m not trying to be ugly but don’t mess with people who are hungry and at work and brim them nasty food!!
… moreThe Heiress
On Saturday my family had a memorial service for my great grandfather who passed away. After the service a lot of us went to my grandmothers to spend time with each other. Around 9:50Pm on 10/4/2025 we placed a delivery order for 2 pizzas over the phone. It was around 10:30pm now and we’re all like “where’s our pizza?” So my mom calls and the man who took the order said he put the order in as a pick up when we clearly stated it was for delivery and gave the address and everything. So he admitted to putting the order in wrong and fixed it for delivery. So we wait and wait , now it’s about 11:00PM and we still have not received our pizza . My mom calls again and was placed on hold for about 5 minutes and no one ever came back to the phone! Around 11:25PM we got a knock on the door and it was a “DoorDash” driver. She had the pizza but when she said the total of the order we were baffled !!!! When we placed the order they told us it’ll be $25.68 for the 2 pizzas. The DoorDash lady said no it says I have to collect $42.71 for this order. So we were not about to pay almost $50 for 2 mediocre pizzas. The lady had to call DoorDash and Door dash called Papa John’s and Papajohns confirmed the total being $42 when our pizza box receipt even said $25.68 and the door dash lady even offered to send them a photo but she was hung up on. We waited almost 2 hours for pizza . Eventually we end up not paying for the pizza we gave the lady a $20 tip because it wasn’t her fault. This place is THE WORST. And Cara or Kara what kind of manager are you ! We called to complain and she didn’t care or offer any type of discount for our next order but it’s cool we will never order from this raggedy place ever again. Y’all should go out of business and Kara should find a new line of work because customer service/management isn’t your thing Hun sorry !!!!
… moreVita MC
What I noticed about this Papa Johns is that the pizza is a hit or miss according to who makes it. Toppings could be just right for the money paid. Other times I am left in disbelief of the mediocre quantity of toppings.
Is management scaling back the toppings to increase their profit?
Forget about specials or discounts on pizza.
I believe they deliberately withhold the toppings required to balance out the discount.
Kinda shameful because their pizza is good.
But I think twice before ordering from them. I study my other pizza franchise options.
Sad, because the building of any pizza should be consistent. A fair price for a fair pizza. Discount or not.
… moreKimmyD
The pizza maker, a bearded fellow looking like a wizard, truly put on a show. His command of the dough was captivating, but his lack of a hairnet suggested he was a purist who believed in adding a personal, all-natural ingredient to every pie. The resulting creation was a culinary mystery, a dish so uninspired it would make Papa John’s founder himself demand a refund. Our grand finale was an unplanned test of our patience, as the point-of-sale system had apparently taken the day off, leaving us to wait. All in all, a truly memorable experience I’m actively trying to forget.
… morejosh mclamb
All toppings in the middle of the pizza that fall off as you pick it apart. And half cooked.
… moreTiffany Pendergraft
The pizza crust has gone down hill over the last 6 months – 1 year. The dough is so thin and gel like, more than likely been sitting on a rack for hours and the yeast is not rising properly. The pizza used to be very good…Will not be back anytime soon…
… moreCourtney Perkins
This place has hard pizza n the manager is hateful women that talks down to u.. I do not recommend this place to anyone.. The manger did not want to refund our money till I got ugly with her..
… moreMaryann Walters
Dunn, North Carolina store.
My husband and I don’t eat pizza very often but when we do Papa John’s in Dunn is the only place we order from. I have the app and ordered from that. When we got there to pick up our pizza the lobby was packed with angry people waiting for their orders. We weren’t even greeted. I went to the counter and gave my name because the app stated our order was ready. The woman I spoke to was extremely rude and only said, “No, it’s not ready. We’re busy and there’s only 2 of us back here.” and walked away. I went back to my car, waited another 5 or 6 minutes and went back in. I asked again if my pizza was ready. She opened the box and asked if there was supposed to be an extra garlic sauce. I told her yes and she said she wasn’t talking to me, she was talking to the gentleman who boxed the pizza.
I’ve worked in the restaurant before and I understand things can get a little crazy at times but she was truly rude. Rude enough for me to leave this review and I never do that.
When we got home, the pizza was barely warm. Disappointing to say the least.
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