Rosssk8ing
In terms of the food, if you like Jimmy Johns sandwiches, then you’ll be satisfied. The quality of the sandwiches is consistent. I wanted to shout out to the workers at this Jimmy Johns, they are super polite, welcoming, and get you your order fast. I live nearby so I go here quite a bit and they have some of the best customer service of any fast food restaurant I’ve been to.
… moreMax
Very little turkey on my $10 beach club sandwich. Theres no way this is 900 calories.
… moreL Grabb
After enjoying our night at the Missouri Botanical Gardens we decided to eat at Jimmy John’s near where we were staying since we were starving. A nice young man waited on us and made our sandwiches.
… moreRaychell M
Left one location with bad service and came straight to this location with amazing service! Thanks to the team members at this location for providing great service and good food! First time at this location and will definitely be back!
… moreEddie Smith
This is my first & last time to do business at Jimmy John’s. I gave concise instructions on what I wanted on my sandwich. I ordered a Turkey Tom with mustard, onions, tomatoes & Jimmy peppers. No lettuce, no mayo.
I got a sandwich loaded with mayo, a trace of mustard and loaded with lettuce. If I wasn’t already hungry I would have simply trashed it. The French Bread was even difficult to tear with your hands much less with your teeth. Totally disappointed to the point of infuriated. I’ll never be back. Incompetent staff will be your downfall Jimmy John’s.
… moreValerie Kelsey
I pick up lunch here during work some times. Lately my order has always been ready when I get there and the staff is very friendly. Food is tasty!!!
The parking lot is a bit cramped and annoying to navigate. It’s always packed at lunch time. Just fyi
… moreBeth Jones
The staff allowed at least 15 patrons to fill the store while they only worked on to go and delivery orders. They didn’t rotate, they didn’t apologize for the delay and in fact when after 15 minutes of waiting for my food 3 different staff were rude to me. I dated asked for a refund if they weren’t going to make my order. Then I mentioned it’s not freaky fast and the manager with so much tone said we don’t do that, we’re not fast… no kidding the entire lobby filling with customers waiting would all agree. Not fast and not courteous.
… moreBrianna Blasingame
This is a JJ location we went to every time we go to forest park. Which during the colder months several times but during the summer at least biweekly sometimes weekly. The minimum we spend in the store is 50$ a pop with all of our family members meals. However, I will never return to this location again. I went in and my 3 kids and I went to the bathroom before ordering. I was the last person to use the restroom. The kids went and picked out their chips and a table. Then as I am walking from the bathroom to the front to order they asked if they could open their chips which I told them was fine. There was nobody in line and I arrived at the counter 5 seconds later where I was met by Mike from IT with the most unnecessary attitude. Even though as he said he “doesn’t work there” took it upon himself to in the rudest way inform me the kids should not open their chips prior to paying. I told him he doesn’t have to have such a nasty attitude and told him I’m here to order and if he thought I wasn’t going to pay. He said (again with the worst kind of tone as if I took his wallet) you shouldn’t open them without paying and again told him his attitude is unnecessary. And he told me he would rather us leave. I asked without paying? He replies “yes I’d rather you leave without paying”. Funny how it was such an issue to open them prior to paying but he chose for us to leave without paying for them at all. A little backwards. The manager was there and said Mike was above him since he was in IT to which I replied I’m sorry you have to work under people like that. If you feel a certain way about my kids opening their chips prior to paying, fine, I can see it and had he been an emotionally stable person and able to say something without that kind of nastiness, great. It’s not about what you say to people mostly but how you say it and that was said as if I kicked his dog. Unacceptable. I’m not sure what sort of power trip he’s on or why he has such an enormous chip on his shoulder to take it upon himself to address customers when “he doesn’t work here” in such a way. I won’t be returning to this location and I will also be reaching out to corporate. It’s good he’s in IT and not the face of the company, however, having someone so emotionally unstable is a threat to the customers, employees and the overall atmosphere and doesn’t have a place around anyone in general. Good luck.
… moreanthony phillips
Horrible experience and I eat at jimmy johns all the time, this location needs not only a new manager but also a new team. First I tried to call my order in and was told by the manager that they are too busy and to just come to the store when I wanted my order delivered but they took that option away from me because they were too busy as he said! Then once at the store the manager was the one that took my order once I got to the store and I didn’t get a hi how are you or anything I was meet with attitude and the entire store was packed with people waiting for their food to be made. I’ve never had such a horrible experience with any jimmy John’s and after asking around to other guys I work with they all agreed that they have had the same experience with this location I’ll make sure to share this on social media and with everyone I know. The way this location is ran and operates I’m surprised they still get business. 0 out of 10 for me on my experience!
… moreB W
Manager has a problem. Getting into arguments with customers. I got my sandwich sat down and ate while this convict of a manager had a melt down with a customer. Guy should be fired.
Update: Filled out everything Jimmy John’s sent me and asked them to contact me because this was the worst customer service I have ever seen. The middle of a lunch rush and the manager was insulting a customer who had been standing and waiting since before I had placed my order and I was already eating my sandwich when he asked where his sandwich was. The manager started yelling at him to wait and he would get to his sandwich eventually. When the guy said multiple customers who had come after him had already been served the manager started to insult and belittle him. The blowing up and insulting this dude who had waited patiently up to this point was crazy. I kept my original post vague to let them handle it internally but because no one has reached out to me from Jimmy John’s I decided I’d let everyone know about it.
As a customer who was averaging more than a sandwich a week, I feel like I am mostly done with them. They’ve been slipping for a while and this just proves that they don’t care.
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