Frank Carr
We were not impressed with the food. The kids got the chicken wings which turned out to be chicken nuggets. The fries were good and hot.
I order the large Kentucky Bourbon Cheesesteak which I thought came as a meal for 12.99 but was charged 4.28 to make the sandwich a combo so it came out to be 18.00 for the combo. The bread was soft and not toasted. The sliced meat was saturated with a sickening sweet thick barbecue sauce that had no bourbon flavor. The lettuce and tomato on the sandwich did not go well with the sauce. One of the worse sandwiches and combinations I have ever encountered.
We went to find a table, none were clean, the floor and drink station were dirty. One of the ceiling tiles was missing and the return air vents were dirty. The napkins dispenser sitting on the trash can was empty.
I have visited the Charley’s in the mall and it was never so poorly run. I will not be returning or recommending this location.
… moreJohn Kanash
First off, you can’t expect much from Charleys, but you don’t even get that low quality. 40 bucks for two regular cheese steaks? oh yes.
Extra cheese on a 3 cheese bacon? they are gonna charge you 8 dollars, EIGHT DOLLARS with a straight face because technially it’s three different cheeses. We barely got cheese with our double cheese. They slather it in mayo, and I do not think they cook the meat fresh. I think it was grabbed out of a bag like Subway does.
This is horrible. I felt sick. Got ripped off and that’s just on the way in. After the food, it was even worse. I had to eat/drink something else to get the taste out of my mouth.
… moreNest Rowe
I have been a Charley’s fan for years. However, this location is something else. In my opinion, they don’t catered to veterans. I stopped by today to inquire about the free fries on Veterans Day. My intention was to purchase other items in addition to the free fries. Clerk said try the mall, not here. Their website didn’t say at participating location. I won’t be going to your location ever again. You don’t support veterans, then I won’t support your business.
… moreCris Orlando
The staff was not rude during my visit but neither welcoming. A how’s your day going changes the whole dining experience. iMy sandwich came out quick and hot but is not worth the $10 plus $4 to make it a drink and fries combo.The bread gets saggy real quick and the meat has no flavor so if you are craving a good steak and cheese look for other place.
… moreDaniel Boyd
This was the poorest quality cheese steak I have ever seen there was so little cheese on it and nit enough steak to make half a sandwich cold and greasy not even gas station food quality didnt give the option to remove anything from the sandwich
… moreSara Staats
Burnt disgusting boneless wings, soggy old fries, 3 combos over 60 dollars. Called store to request new food, rude woman says store is closed (after answering the phone), and doesn’t allow me to express my concerns, just says you can call tomorrow
… moreJasmine Ulett
My husband drove to pick up our order. It was rung up by Shannon when he returned the order, it didn’t have the bacon we paid for, and pickles were missing. I called, Shannon answered only with a “hello,” and I had to ask if I had called Charley’s. She said yes, and I proceeded to tell her the issue. I stated my husband could bring it back, and i asked that it be made correctly. Her response was, “That’s not what’s going to happen.” She’s told me we could return tomorrow between her shift times, and it would be resolved. What were we supposed to eat tonight, and this was almost 2 hours prior to closing? I told her my request was that my order be made correctly, especially since it’s also missing an add-on item that wet paid additional for. She said they would take my box, open it, and add the bacon to it. I guess she was going to pick the lettuce off, too. Florida Department of Health doesn’t allow food to be brung back behind the counter and croas-contaminated after it has left the store. I asked for a manager, and she identified herself as the manager on duty. I asked for the owners information, and she said his name was Peter and hung up. I tried calling back, and there was no answer. I called back at 7:26p. from my mom’s phone, and another employee answered, I asked if it was Shannon, she said no, but she’s the manager. I asked if Peter was working tomorrow. She said, “Oh, you’re the person that just called” followers by her hanging up in my face. Shannon lacks the education, compassion, understanding, and willingness to even be a manager of any establishment where she has to come in contact with customers who are paying for a service. She lacks leadership and sets bad examples, which were clearly handed down to the other employees on this shift.
… morejake brown
Place was fine, but the food was basically inedible to me. Sanford is full of sub shops. It’s a shame this is the most convenient one.
… moreGlamorous Lanay
I ordered from door Dash on my lunch break while at work. I didn’t receive any of the condiments I asked for, my fries are soooo cold and soggy just disgusting; and to put the icing on the cake I paid $2.79 for fries just to receive 10 fries in my box just a ripoff.
… moreKAY ANDREWS
I usually enjoy dining at Charleys, but my recent visit fell short of expectations. I ordered the boneless chicken special, and unfortunately, the chicken was fried extremely hard, making it difficult to enjoy. To add to the disappointment, the ranch had an odd texture with noticeable chunks. When I shared my concern, the cashier responded by saying, “I’m not the cook.” While I understand he may not have been responsible for the preparation, a more thoughtful response and resolution would’ve gone a long way in ensuring a positive customer experience.
Customer service should always be a top priority—and a genuine apology without a solution feels dismissive. I did appreciate that the fries were fresh and consistent with what I’ve come to expect. But sadly, I left feeling like I wasted my money, as no do-over or compensation was offered.
I hope this feedback helps improve the customer experience moving forward, because I really do want to continue coming back!
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