Address and Contact Information
Address: 1305A W Broadway, Hewlett, NY 11557
Phone: (516) 730-3355
Website: https://www.famouspitany.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
This review is tough to write because the food at Famous Pita is truly exceptional. It’s a solid 5-star experience, and a huge part of that is thanks to the 5-star cook. This chef is a true gem. Not only does he create incredible food, but he also makes a genuine effort to connect with customers. He’s Spanish and has taken the time to learn Hebrew, which is a wonderful and welcoming touch that makes you feel appreciated and happy to be there.
However, the amazing food is completely overshadowed by a 0-star experience with the cashier. He was the opposite of welcoming—cold, detached, and seemed annoyed by our very presence. When we tried to order, he didn’t explain the menu at all. When asked for shawarma, his only response was a clipped, “What? What? What?” as if we were supposed to be mind readers and already know the various options for serving it. This made the ordering process incredibly difficult and frustrating.
To make matters worse, he was completely uncommunicative about the charges, simply barking, “Cash or card?” with no breakdown of the cost. The whole interaction felt like we were a nuisance. He also seemed annoyed when we asked for containers to take some of our food to go.
Finally, there was the issue of cleaning the table. There are no signs indicating that customers are expected to bus their own tables. Yet, as we were leaving, the cashier seemed agitated that we were getting up without cleaning up after ourselves. While I understand the desire for a clean space, the lack of communication and the high prices they charge suggest they should have dedicated staff for this, not rely on the customers to do the work of a busser. As an executive chef myself, I understand the many challenges of running a restaurant, but there is no excuse for such cold and unwelcoming service. Customer care is paramount, and it’s a shame that the front-of-house experience doesn’t match the quality of the food.
Second time visiting and was dreaming on coming back to this amazing shawarma pita ever had in NY maybe even better than Israel.
Amazing amazing quality and tastes that are 100% accurate to the traditional dish that we all grew on in Israel. Fresh clean friendly and again very very yummy. I Highly recommend a visit
The laffah was on point authentic and delicious. All the salads were great.
The charrif was perfect, perfect amount of spice (nice kick.)
The drink choices are great, I had a delicious drink made in Italy.
The guys worked quickly, got my order super fast.
Clean atmosphere.
I highly recommend. A+++++++++
Customer service was excellent as well !! I was helped by a guy named Jonathan who was able to accommodate my special request, Awesome !
The Shawarma is really recommended!
I honestly don’t know how this place is still running. The guy who owns or works here has no idea what he’s doing rude, arrogant, and completely clueless about customer service. He acts like he’s doing you a favor by taking your order. If this is what “Famous Pita” stands for, then it’s just bullying customers with an attitude.
The hygiene? Don’t even get me started. The place looks and smells like it hasn’t been properly cleaned in ages. I wouldn’t be surprised if the health department shows up soon.
If you run a business that serves people, you should know how to talk to people. Someone please sign this guy up for a basic manners or behavior class I hear some schools offer them for free.
Save your time, your money, and your appetite. There are way better spots nearby that treat people with respect and know what cleanliness means.
As a fairly regular customer, I was shocked when the person at the counter aggressively and loudly refused — in front of other customers — my polite request for a small side of pickles.
Something that’s considered completely standard in any shawarma place around the world.
I was genuinely embarrassed by the way he yelled and behaved.
I just took my food and left.
Chicken shish kebab is awesome
Great side salads as well
Service is awesome in both English and Hebrew, you will not be disappointed
All their grilled food and salad plates are tops. Thursday nights tend to be busiest. Great place especially for lunch when it’s not too crowded.