Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Address and Contact Information
Address: 4251 Ramsey St, Fayetteville, NC 28311
Phone: (910) 758-8085
Order and Reservations
Order: Order online
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Reviews
I didn’t say anything and I just let it go because I understand that people have bad days. I order maybe once every two weeks and I usually don’t have any issues.
However on 08/29/2024 I placed an order via DoorDash for a pizza from Marcos. I wanted to get double chicken, but you can’t do that through the DoorDash app.
I call immediately and I recognize his voice. I explain that you can’t do double chicken on the DoorDash app. I explain that I simply want double chicken, not steak and chicken. There’s a long pause, so I ask “can I do that?” He replies with a hasty “yes.” I’m thinking that man is still having a bad day.
The pizza comes it’s double steak and no chicken. I call Marcos and I explain to the lady who is very nice. She says they can remake it, but I would need to come today. I explain that I’m working that’s why I ordered a pizza to share.
She kindly explained after checking with mgmt that I would have to come on the same day. Then she says call before you come so we can have your order ready. I later call before going up there and he answers to tell me he’ll take my order when I get there.
I arrive and I explain what happened. I show him the pizza that I received. I try to tell him a white chicken pizza with Roma and Parma on the crust. He says “I got it” and says it’ll be 10 minutes. He proceeds to go prepare the pizza.
I go to sit at a table. 3-4 minutes later he comes back to tell that I need to go stand outside because my fragrance is too strong. I’ve never been told that ever. I had sprayed Milk – a Bath & Bodywork’s body spray after I showered this morning, which was hours ago. It’s 98 degrees outside. I did as I was instructed with calling before coming up there to shorten any wait time, but he/Mayso didn’t want to take the order over the phone.
Some people should not be in positions where they have to deal w/ the public, and based on the interactions that I’ve had with him he shouldn’t be working with the public. He is not pleasant to deal with and I don’t want to question if my food is going to be right or potentially tampered with due to a salty individual.
I did receive a white chicken pizza, but the chicken was still cold and there was no Parma and Roma cheese on the crust. That is the last time that I will order or patronize that location based on this ordeal. I will not spend my money somewhere and have to deal with a cranky person. Via DoorDash the order was ($28.12) nearly $30.
I’ve only had two interactions with Mayso and the first one I let go, but after this experience I needed to share that. I hope no one else has had to deal with his crankiness and him snapping on them. That’s not how you talk to anyone, especially when the patron never did or said anything negative to him at all.
Update as of 08/30/2024: I spoke w/ Mayso (the man I had the ordeal with who is the manager) and I tried to explain my side. He continued to cut me off and would not let me explain that the pizza was still wrong as the chicken was cold and there was no Parma or Roma cheese on the crust. If you got it, repeat the order back to the customer, because that’s part of the issue when I had to place the order in the store. He didn’t let me finish the order as he said “I got it”.
You don’t have it when it’s wrong or you don’t get the whole order. I understand and I respect that everyone is busy, but things could have been handled a lot differently on 08/29/2024.
1) stop being abrupt and abrasive. I’m not the only one saying this, others have said this. This was not my first encounter with Mayso. When he told me that I need to “call the store before placing order!” in that tone.
2. If the customer was instructed to call the order in, take the order so it’s less wait time for you and the customer.
3. If you think you have the order, repeat it to the customer to ensure that you have it.
Salad was small and full of croutons.
What is going on with your pizza place.
Have order from Marco’s for years.
I’m so disappointed in this pizza and salad I have purchased today