LAA401
I ordered the Complete Party Pack for my family’s Xmas Eve celebration, which costs $308. It comes with their large pretzel sandwich, croissant chicken salad sandwiches, pasta salad, fruit & vegetable trays, and a half sheet cake. The cake was beautifully decorated and was the lightest, fluffiest, cake ever. The pasta salad was good, however there was enough garlic in it to kill a coven of vampires. The croissant chicken salad sandwiches were okay, not great but not awful. Both the fruit and vegetable tray were rough looking. Lots of rind on the fruit, and none of it was ripe. The veggies were too big and I ended up cutting all of the broccoli and cauliflower into to quarters (that’s how big they were). Additionally, there was brown all over the cauliflower pieces and the ranch dip was very runny and just not good, so I replaced it with Hidden Valley Dip I luckily had on hand. The biggest disappointment (and the only reason I went with Servatii’s) was the pretzel sandwich. The meat and cheese part were fine, and there was no lettuce or tomato, as the catering menu indicates, and the entire pretzel was hard and stale. I received many negative comments from all who ate it; even my 20 y/o son who will eat anything/everything in front of him said he threw away the pretzel and just ate the meat. I sent an email to the company last week without any response, which is the most disappointing part. I’ve always paid Servatii’s higher prices because I could count on a quality product, but that is no longer the case. I won’t be returning.
… moreRoger Brewer
The staff at this store is consistently kind, courteous, and professional. The donuts are absolutely delicious especially, the glazed. It melts in my mouth.
… moreKathy
I ordered special cupcakes for our 50th Wedding Anniversary celebration. Servatii’s did a beautiful job in decorating the cupcakes from a picture I provided them. All the guests said they were so beautiful and tasted wonderful.
… moreAnthony Knight
Was charged $41.05 for a dozen donuts. It was only my second time being there, so I didn’t know any better until my wife informed me that I was over charged. Price online and price I was charged does not match. Would never recommend this place, not even to my enemies. No greeting, no smile and was robbed. I’ll be sure to let my clients know.
… moreSeVera Moon
Today is my birthday. Although I received a beautiful appearing cake from this location as a surprise, the experience my friend went through while even placing the order ruined my taste for it. They told me how they really didn’t even receive proper customer service and how the woman who placed the order was highly unprofessional. What the staff didn’t know at first was that my friend never even been to this location before, but even after finding that information out after he told them the employee was still rude. On the day he came in he stated there was an older black woman (she received his payment) and an older white woman( she taken his order) The older white woman was elated to assist white patrons who came in and showed them an entire book on what to order and how to order, but when my friend stated that he never been in, wasn’t sure on what to exactly do responses weren’t even met with sincerity, the same treatment, was being rushed, and was asked if he wanted balloons on my cake. I’m 37, I don’t need balloons on a cake as if though I’m a child.
Another thing, the cake although it tasted decent also tastes like store brought cake and icing; that of the nature of Dunkin Hines and Betty Crocker. Do your job as a person working in retail. I worked in Sam’s club bakery and never treated anyone like that, I showed the book to everyone no matter their ethnicity or race and especially if it was their first time coming to the establishment. We won’t be back and word of mouth gets around faster than advertisement.
Do better and be better overall. From the comments I seen the lack of professionalism and customer service isn’t new. And I know he told y’all there is a capital, “V” in my name as well. I’ve decorated desserts for years especially on cake; You did what you wanted to do, period. My friend was so close to just saying never mind as well in even getting anything from this company because of the energy and rude service he was receiving, but didn’t want to take things too personal. Well I have ..so here is my review
… moreRonald Clary
First time to this location. Food is good. We were not greeted when we walked in by the 2 ladies. They were not rude just not engaging. They did help get our order together.
… moreJenni FC
They have the best cheese pocket I’ve had. I don’t get this kind of stuff often, so it’s a real treat.
… moreTonya Burrroughs
Our cake was awesome, moist and the icing was just right! The service was great accept for one older lady when we first came in to inquiry on their products, she was not friendly and seemed not to want to offer any suggestions, her younger coworker stepped up and delivered good service!
… moreJ A
I took my grandson with me to get some goodies. Had a great time. The lady gave him a small cookie with sprinkles on it. He thought he was in heaven. He took his cookie and went to the store window and sat at the table and ate his cookie and watched the world go by.
I almost forgot… The baked goods are always great at Servatii’s Bakery. Get there early in the morning to get the best selection. It is hard to select just a few things, so get a bunch and eat up. You won’t be disappointed. Your little ones won’t be either.
… moreSharon Blake
I love Servati White Oak—I go weekly for my “fix” for delicious breads, donuts, pretzel sticks with spinach & cheese dips, danish and the best coffee cakes. The individual desserts are fabulous too (key line, raspberry creations).
The team is friendly and helpful…Renda & Lecia and others!
I try to go early so not to miss out on what I’d like as supplies do run out. Also their pre-ordering works great especially for holidays and special occasions. The best neighborhood bakery!
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