Trey Dadzie
I’ve visited this location four times, and on three occasions, I’ve witnessed a manager berating staff members in front of customers. It appears that most employees are students, and while I understand that high traffic and low staffing can create stress, there’s no excuse for such condescending behavior.
The lack of effective leadership and teamwork is evident, and it negatively impacts both service quality and employee morale. Having served in the military for seven years, I’ve experienced both good and bad leadership, which informs my perspective on this issue.
I hope that management will take these observations seriously, as improving the work environment is crucial for enhancing both employee morale and overall service performance.
… moreAshley Sarmanian
The workers are usually laughing with one another while making the food and drinks while theres over 50 people waiting to get their order
… moreCamryn Olf
The workers are nice and food is good, but the manager is so rude to customers and berates her employees constantly. I have witnessed her on many occasions yelling at staff with many customers in the store. I feel awful for those who work there. She also speaks very rudely to customers and should not be leading anyone.
… moreMadyisen Da Graca
Whenever I order plain bagel minis they give me everything. Luckily I’m not allergic to anything once I understand but three times is ridiculous especially since I need to get to class so don’t realize until I’ve already left. The manager is so rude screaming at the employees and even criticizing orders people choose to get. I got a lemonade with liquid sugar and blue raspberry since it’s too bitter and she said many times it’s too much sugar. I don’t pay for commentary just a drink.
… moreRyan Barriere
Absolutely disgraceful service. This morning at 8am I went to the Dunkin Donuts located at 50 Lower College Road in South Kingston, Rhode Island. Not only were the staff goofing around, but they were very disrespectful and discourteous towards me. There was a misunderstanding on their part, someone had picked up my order (a medium hot coffee with extra cream and extra sugar) by mistake. But the snotty attitude of an employee by the name of Tiffany Jenkins and the staff that congregated around her led to me asking to speak to the manager. The manager was nice enough to refund my coffee, but seemed as if she had dealt with this exact situation before which leads me to believe that the likelihood of piss-poor service is far greater than 0%, and for that reason they have lost my repeat business.
… moreNelson Vasilchik
I like this Dunkin but damn are they slow. I don’t know if that is because they have 10 people working one shift or what. There’s no inate sense of urgency for those making food. They need to increase hours or something.
… moreCam Cohen
forgot my egg in my bacon egg and cheese 🙁
… moreDonna Prior
Busy as hell at times (inbetween classes) but they serve customers as quickly as possible. Everybody looks like they are always working hard.
… moreEvan D
Giving them five stars because they are comically busy at certain hours of the day but all things considered they are working non-stop
… moreMoop
Great staff! love going here in the mornings.
Food: …
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