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Reviews
According to Merriam-Webster, the word “ample” is defined as generous or more than adequate in size, scope, or capacity. Notifying the KOA OBX West Campground close of business on Tuesday for an event on Friday is not what I consider “ample” time to find a food truck to replace you. That left us two days to find a replacement, of which all the other food trucks were already booked. I am sorry YOU put the wrong date on your calendar. That is not the campground’s fault. All along they have had the correct date (we had confirmed with them several times prior to our weekend event.) Also, when has the campground EVER scheduled your food truck for a Thursday event? Never! I believe you had a better offer for Friday, and decided to ditch us last minute, as you have done in the past.
You mentioned in a response to one of the reviewers that you had worked with us the past two years at the KOA OBX West Campground. Yes, October 2022 is accurate. October 2021 is a lie. Even though we had you booked months in advance, you cancelled with us last minute in 2021. Once again, we were left scrambling to find a replacement for your last-minute cancellation, of which we did not. Our attendees ended up eating pizza from the camp store. I know a lot of our attendees were looking forward to your food truck two years ago and this past weekend. It caused a lot of stress the night before the event to our coordinator when he was left scrambling to find a company that could provide food for our attendees. Many of them that had flown from out-of-state and were depending on your food truck to provide dinner Friday night. Currituck BBQ came to our rescue last minute and provided us with what I personally think is the best BBQ in Currituck County. We are very much appreciative to their understanding, professional staff, and will use them for all future events. I do not normally give out 1-star reviews, but yours is well-deserved.
EDIT: We had Spare Parts booked for at least a year in advance for this event. Additionally, they also cancelled last minute on our event two years ago. So the response from the business owner is more deceitful lies, and not even an apology. Terrible way to run a business.
These people canceled on an event I regularly attend. And instead of coping to their error, they’re shifting the blame where it doesn’t belong.
Pro tip- if you’re going to claim that someone gave you the wrong date, make sure there’s no 3rd party in the loop as a neutral witness
Edited to add:
I have seen the evidence
And even if your lies were true,
Notification on Tuesday for a large event on Friday is not “ample Notification” so even your lies Don’t save your reputation.
Hope the other event you bailed on us for was worth your reputation.
Second Edit: this isn’t the first time they pulled this stunt either.
And they have changed their responses as they are being called out on flaking in favor of a larger venue.