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With taste at the forefront, Big Chicken delivers a menu that fuses home-cooked childhood favorites with bold new flavors. Come try our signature dish Lucille’s Mac ‘n’ Cheese, just the way mom made it – but with a crispy Cheez-It® crust! Big Chicken aims to create a fun family haven that both comforts and delights.
Hours
| Tuesday | 11 AM–9 PM |
| Wednesday | 11 AM–9 PM |
| Thursday | 11 AM–9 PM |
| Friday | 11 AM–9 PM |
| Saturday | 11 AM–9 PM |
| Sunday | 11 AM–9 PM |
| Monday | 11 AM–9 PM |
Address and Contact Information
Address: 30130 Plymouth Rd, Livonia, MI 48150
Phone: (734) 744-8808
Website: https://www.bigchicken.com/
Menu Photos
Order and Reservations
Order: Order online
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Big Chicken – Livonia, MI Restaurant | Menu + Delivery – Seamless
Order with Seamless to support your local restaurants! View menu and reviews for Big Chicken in Livonia, plus popular items & reviews. Delivery or takeout!
Reviews
christina christian
********I WISH I COULD GIVE NO STARS ********** I am highly upset after receiving my meals
From the Livonia location. I ordered a 3 tender plate, a 5 tender plate and an original snack tender. My tenders were dried out and tough. The toast was burned, the fries were cold, the coleslaw was dry and my sandwich was drenched in sauce. I called to report the order to the manager to find out that HE DOESNT SPEAK ENGLISH. My first issue is how do you have a manager on duty that can’t speak to the public when there’s a situation. Mohamed (an employee that took my concern placed me on a long hold to speak with store manager ) argued with me about the food being fresh to order and couldn’t have been burned or distasteful because THEY PROVIDE FOOD FRESH TO ORDER. Mohamed explained that there is no way i could’ve he that experience as if im not the person consuming the meal. The service i experienced was horrible. My server was Gianna G. I am highly upset and I advise you to keep driving if you’re thinking about stopping here for food. Unprofessional and they don’t take accountability. The food here is too expensive to not be satisfied with your meal. I have never been told I was lying about food until today. No apologies. No credit for my meals. Nothing but a Siri we can’t help you because that can’t be true. What a Slap in the face.
To the owner. Your apology is not enough. I sat on the phone while Mohamed spoke to you and you told him that the service couldn’t have been as I explained.
I spent $35 and you all didn’t offer any compensation. You just respond to everyone’s message with a facade of sincere apologies. What we really would like to receive is DECENT food or compensation.
… moreFrom the Livonia location. I ordered a 3 tender plate, a 5 tender plate and an original snack tender. My tenders were dried out and tough. The toast was burned, the fries were cold, the coleslaw was dry and my sandwich was drenched in sauce. I called to report the order to the manager to find out that HE DOESNT SPEAK ENGLISH. My first issue is how do you have a manager on duty that can’t speak to the public when there’s a situation. Mohamed (an employee that took my concern placed me on a long hold to speak with store manager ) argued with me about the food being fresh to order and couldn’t have been burned or distasteful because THEY PROVIDE FOOD FRESH TO ORDER. Mohamed explained that there is no way i could’ve he that experience as if im not the person consuming the meal. The service i experienced was horrible. My server was Gianna G. I am highly upset and I advise you to keep driving if you’re thinking about stopping here for food. Unprofessional and they don’t take accountability. The food here is too expensive to not be satisfied with your meal. I have never been told I was lying about food until today. No apologies. No credit for my meals. Nothing but a Siri we can’t help you because that can’t be true. What a Slap in the face.
To the owner. Your apology is not enough. I sat on the phone while Mohamed spoke to you and you told him that the service couldn’t have been as I explained.
I spent $35 and you all didn’t offer any compensation. You just respond to everyone’s message with a facade of sincere apologies. What we really would like to receive is DECENT food or compensation.
Sherrill Thomas
Today I went to Big Chicken because I was craving it, and while the drive-thru service was great, the food itself was very disappointing.
I ordered:
• A chicken sandwich with coleslaw
• Chicken dunks
• Fries
• A watermelon cooler
• An extra coleslaw
The biggest issue was that multiple items were not the same as what Big Chicken originally served.
First, the coleslaw has completely changed. When I first had it, it was flavorful and spicy with jalapeños. Now it’s just plain, overly creamy, and bland with no taste at all. I even paid for an extra coleslaw, expecting the original flavor, and it was nothing like it used to be.
Second, the chicken dunks were not chicken dunks. I’ve ordered them many times before, and what I received today were chicken tenders cut up into pieces — you could literally see where they were chopped. That is not what I ordered. When I asked about it, I was told that’s how they’re doing it now, but if that’s the case, it should be labeled as such. Calling it “chicken dunks” is misleading.
I especially didn’t appreciate having to give this to my child, who immediately noticed it didn’t look or taste the same and questioned why it was different.
When a restaurant opens and builds a following, things should stay consistent. Changing recipes and menu items without being clear to customers is disappointing. Unfortunately, the food quality did not match expectations this time.
… moreI ordered:
• A chicken sandwich with coleslaw
• Chicken dunks
• Fries
• A watermelon cooler
• An extra coleslaw
The biggest issue was that multiple items were not the same as what Big Chicken originally served.
First, the coleslaw has completely changed. When I first had it, it was flavorful and spicy with jalapeños. Now it’s just plain, overly creamy, and bland with no taste at all. I even paid for an extra coleslaw, expecting the original flavor, and it was nothing like it used to be.
Second, the chicken dunks were not chicken dunks. I’ve ordered them many times before, and what I received today were chicken tenders cut up into pieces — you could literally see where they were chopped. That is not what I ordered. When I asked about it, I was told that’s how they’re doing it now, but if that’s the case, it should be labeled as such. Calling it “chicken dunks” is misleading.
I especially didn’t appreciate having to give this to my child, who immediately noticed it didn’t look or taste the same and questioned why it was different.
When a restaurant opens and builds a following, things should stay consistent. Changing recipes and menu items without being clear to customers is disappointing. Unfortunately, the food quality did not match expectations this time.
Burak Güneş
I am writing this review after my direct feedback to the restaurant regarding my visit on Dec 31, 2025, went ignored. I ordered the Big Cali Meal, onion rings, and a Big Shot with crispy chicken.
Coming from a restaurant background, I was shocked by the lack of quality control. The grilled chicken tasted old and plain, the bacon was undercooked, and the onions were raw rather than caramelized, making the sandwich a messy, dripping disaster. The avocado was also diced rather than sliced, causing everything to fall apart. I had to give up on the meal halfway through. Even the onion rings were inedibly thick and undercooked.
The only thing that tasted right was the Big Shot, though I ended up with a stomach ache for the rest of the day. My first visit here was great, but this experience was unacceptable
… moreComing from a restaurant background, I was shocked by the lack of quality control. The grilled chicken tasted old and plain, the bacon was undercooked, and the onions were raw rather than caramelized, making the sandwich a messy, dripping disaster. The avocado was also diced rather than sliced, causing everything to fall apart. I had to give up on the meal halfway through. Even the onion rings were inedibly thick and undercooked.
The only thing that tasted right was the Big Shot, though I ended up with a stomach ache for the rest of the day. My first visit here was great, but this experience was unacceptable
Pam Jackson
I went the other day and it was my first time here. I ordered the #3 Shaq Attack Meal which was $13.49 and to my surprise didn’t come with the meal. The chicken was dry and the fries were basic fries. As I was waiting for my food I saw one of the employees just chilling sitting on the counter (as captured in the picture). I understand being bored at work however your feet on the counter is a no no.
… moreKen Chersack (Schutzhund)
I think this place has some great chicken and some awsome shakes I really I would suggest it to anyone. But they are losing a star from me. I was told from the guy running the drive thru that they were out of shakes and that blew my mind. So, I went ahead and ordered some online through delivery once I got back to work. Low and behold a delivery driver showed up with the shakes!! Either they were lazy or they really were out of ingredients and ran and grabbed some as of now im geussing its the former. Other than that they have some great food!
… moreAlyse Gray
I was looking to try a new chicken sandwich spot and decided to hit up Shaq’s Big Chicken in Livonia. It was… pretty decent!
I went for “The Original Chicken” sandwich which is crispy chicken, BC Sauce and pickles. The chicken itself was good, but honestly, most of the BC sauce ended up dripping out because of how it was wrapped. A bit of a bummer since I wanted all that flavor! On the bright side, the fries were perfectly crispy and salty!
Overall, it was a solid choice for a fast-casual chicken sandwich. I’d definitely try it again.
… moreI went for “The Original Chicken” sandwich which is crispy chicken, BC Sauce and pickles. The chicken itself was good, but honestly, most of the BC sauce ended up dripping out because of how it was wrapped. A bit of a bummer since I wanted all that flavor! On the bright side, the fries were perfectly crispy and salty!
Overall, it was a solid choice for a fast-casual chicken sandwich. I’d definitely try it again.
Camille B
Great experience!
Pros: food was fresh, cooked to order and served hot. Wings are delicious and mac and cheese is good compared to other fast food places. Tenders are a great size and friends perfectly. The service was great, the manager is up front making sure orders are timely. The restaurant is very clean.
Cons: Wish the wings had even more sauce but it’s nice when you can get extra sauce on the side. I would like their fries with cheese but I didn’t love the dirty fries.
Overall we were satisfied and will be back to try more items on the menu. It was a little pricey it cost us about $20 per person.
… morePros: food was fresh, cooked to order and served hot. Wings are delicious and mac and cheese is good compared to other fast food places. Tenders are a great size and friends perfectly. The service was great, the manager is up front making sure orders are timely. The restaurant is very clean.
Cons: Wish the wings had even more sauce but it’s nice when you can get extra sauce on the side. I would like their fries with cheese but I didn’t love the dirty fries.
Overall we were satisfied and will be back to try more items on the menu. It was a little pricey it cost us about $20 per person.
2nd2none22
Went in as a first time customer. Wanted to order the chicken tenders but was uncertain about the different spice levels, as other competing restaurants differ. I asked if there were samples. The cashier went into the back to prepare a sample of the Nashville Hot and Holy Hot Oil. He then, came out with their version of Nashville Hot and told me that ” we don’t have Hot Holy Oil at this moment.” But when he came out with the Nashville Hot, the oil tasted burnt and there was little to no seasoning included. I’ve never experienced a version this bad or dark. He definitely gave me burnt oil. I know Shaq not out here with this misrepresentation. Major disappointment. Smh. I walked out without ordering anything. I will not return.
… moreRobert Davis
Whoa Shaq’s Big Chicken jumps from off the Carnival Cruise Line in a major way. We slid inside to check it out and to see how it compared to being on the ship. The menu was more expansive with wonderful options that aren’t available on the cruises. We had the Lemon pepper wings, fries, the Ernie chicken sandwich. The wings were great, juicy and just a hint of lemon pepper seasoning so you can still enjoy the chicken. The fries were just your regular run of the mill frozen fries. The Ernie, was flavorful, hot, juicy, but could’ve used a little more sauce. I would rate this experience a solid 4 out of 5. Most definitely a must try and enjoy this wonderful experience for yourself.
… moreTasha Beller
The employee was so nice and taught me all about the history of Big Chicken. I wish they did ads or else I would have gotten there sooner! Tried a chicken salad that was delicious and worth the wait for the quality of the tenders. The honey mustard dressing was also tasty.
… more